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Hp Care Pack 3 Year - 9x5 Business Day - Service Depot - Technical - Electronic... 

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Model: HG163A

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Description

This value-priced HP Care Pack offering provides high-quality door-to-door hardware service. It includes telephone support; pick-up of your failed HP branded hardware unit; repair or replacement at an HP-designated repair center; and return of the operational unit to you.

Specification

General Information
ManufacturerHP Inc.
Manufacturer Part NumberHG163A
Manufacturer Website Addresshttp://www.hp.com
Brand NameHP
Service NameCare Pack
Marketing Information

This value-priced HP Care Pack offering provides high-quality door-to-door hardware service. It includes telephone support; pick-up of your failed HP branded hardware unit; repair or replacement at an HP-designated repair center; and return of the operational unit to you.

Product TypeService
Service Information
Service Main TypeTechnical
Service Sub TypeElectronic and Physical
Service Description9x5 Business Day
Service Details

Remote problem diagnosis and support:

  • HP Services professionals work with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution

Repair center services:

  • For issues that cannot be resolved remotely, an HP-authorized representative at an HP-designated repair center provides technical support on the failed hardware product, repairing or replacing components or the entire unit as necessary. Your coverage includes all required parts and materials

Pick-up by HP:

  • An HP-authorized courier picks up your failed equipment at your site and delivers it to the HP-designated repair facility

Return shipment:

  • An HP-authorized courier returns the repaired or replaced equipment to your location. Return shipment is by first-class ground transportation and usually takes between 3 and 7 days. You may request accelerated delivery for the actual additional cost of the shipment

Standard business hours coverage:

  • Service is available 8:00 am - 5:00 pm Monday through Friday, excluding holidays
Provided Support
Service Availability9 x 5 Technical Support
Service LocationService Depot
Service Duration3 Year
Product Supported

HP Pavillion Notebook

Title
ProductTitleHP Care Pack - 3 Year - Service - 9 x 5 Business Day - Service Depot - Technical - Electronic and Physical Service

Warranty Information

Beach Audio Warranty

This product was added to our catalog on Thursday, August 22, 2013.

Code:2-hg163a

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