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FEATURES- OnCall 24x7 Support Service for Category 4 Products
OnCall 24x7 (3 years) covers unlimited phone and email based
technical support for standard and advanced features. In the event
of a hardware failure, NETGEAR will expedite the shipment of a
replacement product for the next business day arrival.
NETGEARs OnCall 24x7 is designed for customers who wish to maintain
their own network products with assistance from NETGEAR technical
experts. We designed the offering to complement our customer
internal resources. The OnCall 24x7 offering provides you with the
- 24x7 Technical Support, allowing you access to our Global
Support Centers (GSC) 24 hours a day, 7 days a week and 365 days
- 24x7 Remote Diagnostics performed by our technical experts who
access real-time configuration parameters, hardware and software
revision levels, and port statistics for prompt resolution of
- Express hardware replacement for arrival within next business
day (NBD). This service ensures that you will receive the
replacement hardware promptly in the unlikely event the product
under coverage is down due to a hardware issue.
- Escalation management with Plan of Action (POA).
- Online services entitling you to privileged information and
services such as personalized support cases, online problem
escalation, known problem reports, release notes,
troubleshooting guides, and software maintenance releases.
- Software Maintenance Releases Notification, a service that
automatically sends you an email notification upon the
availability of maintenance and patch releases, as well as
* NETGEAR recommends the OnCall 24x7 offering as the minimum coverage for
customers seeking hardware and software coverage but who do not require
onsite maintenance support.
* For use with GSM7352S
|Manufacturer Part Number||PMB0334NA|
|Manufacturer Website Address||http://www.netgear.com|
|Marketing Information||NETGEAR understands that the integrity of your network directly impacts the success of your enterprise. This is why we have designed a comprehensive service portfolio with various levels of support, enabling you to leverage NETGEAR's expertise in a way that is most suitable for your business needs. Backed by a team of NETGEAR's R&D engineering, our service offerings ensure that your NETGEAR ProSafe business-class products operate even more efficiently and reliably, enabling you to focus on your core business.|
|Service Main Type||Maintenance|
|Service Sub Type||Electronic and Physical|
|Service Description||24x7 Next Business Day|
ProSupport OnCall 24x7:
|Service Availability||24 x 7|
|Service Response Time||Next Business Day|
|Service Duration||3 Year|
NETGEAR Category 4 Product(s):
|ProductTitle||Netgear ProSupport - 3 Year - Service - 24 x 7 Next Business Day - Maintenance - Electronic and Physical Service|
|Beach Audio Warranty|
This product was added to our catalog on Tuesday, October 10, 2006.