Home » PMB0334NA

Netgear Pmb0334na Oncall 24x7 Support Category 4 

Oops! It appears we are out of stock or no longer selling this product.

Model: PMB0334NA

Search Beach Audio for similar products

   

Description

MODEL- PMB0334NA VENDOR- NETGEAR INC

FEATURES- OnCall 24x7 Support Service for Category 4 Products
OnCall 24x7 (3 years) covers unlimited phone and email based
technical support for standard and advanced features. In the event
of a hardware failure, NETGEAR will expedite the shipment of a
replacement product for the next business day arrival.
NETGEARs OnCall 24x7 is designed for customers who wish to maintain
their own network products with assistance from NETGEAR technical
experts. We designed the offering to complement our customer
internal resources. The OnCall 24x7 offering provides you with the
following benefits:
- 24x7 Technical Support, allowing you access to our Global
Support Centers (GSC) 24 hours a day, 7 days a week and 365 days
a year.
- 24x7 Remote Diagnostics performed by our technical experts who
access real-time configuration parameters, hardware and software
revision levels, and port statistics for prompt resolution of
technical issues.
- Express hardware replacement for arrival within next business
day (NBD). This service ensures that you will receive the
replacement hardware promptly in the unlikely event the product
under coverage is down due to a hardware issue.
- Escalation management with Plan of Action (POA).
- Online services entitling you to privileged information and
services such as personalized support cases, online problem
escalation, known problem reports, release notes,
troubleshooting guides, and software maintenance releases.
- Software Maintenance Releases Notification, a service that
automatically sends you an email notification upon the
availability of maintenance and patch releases, as well as
enhancements.
* NETGEAR recommends the OnCall 24x7 offering as the minimum coverage for
customers seeking hardware and software coverage but who do not require
onsite maintenance support.
* For use with GSM7352S
www.netgear.com

Specification

General Information
ManufacturerNetgear, Inc
Manufacturer Part NumberPMB0334NA
Manufacturer Website Addresshttp://www.netgear.com
Brand NameNetgear
Service NameProSupport
Marketing InformationNETGEAR understands that the integrity of your network directly impacts the success of your enterprise. This is why we have designed a comprehensive service portfolio with various levels of support, enabling you to leverage NETGEAR's expertise in a way that is most suitable for your business needs. Backed by a team of NETGEAR's R&D engineering, our service offerings ensure that your NETGEAR ProSafe business-class products operate even more efficiently and reliably, enabling you to focus on your core business.
Product TypeService
Service Information
Service Main TypeMaintenance
Service Sub TypeElectronic and Physical
Service Description24x7 Next Business Day
Service Details

ProSupport OnCall 24x7:
NETGEAR's OnCall 24x7 contract provides unlimited phone and email technical support for your networking product. The customer receives an exclusive toll-free priority phone line access to our technical experts for advanced configuration and trouble shooting support. Specifically, the OnCall 24x7 covers the following:

  • 24x7 Technical Support, allowing you access to our Global Support Centers (GSC) 24 hours a day, 7 days a week and 365 days a year
  • 24x7 Remote Diagnostics performed by our technical experts who access real-time configuration parameters, hardware and software revision levels, and port statistics for prompt resolution of technical issues
  • Express hardware replacement for arrival within next business day (NBD). This service ensures that you will receive the replacement hardware promptly in the unlikely event the product under coverage is down due to a hardware issue
  • Escalation management with Plan of Action (POA)
  • Online services entitling you to privileged information and services such as personalized support cases, online problem escalation, known problem reports, release notes, troubleshooting guides, and software maintenance releases
  • Software Maintenance Releases Notification, a service that automatically sends you an email notification upon the availability of maintenance and patch releases, as well as enhancements
Provided Support
Service Availability24 x 7
Service Response Time(Next Business Day)
Service Duration3 Year
Product Supported

NETGEAR Category 4 Product(s):

  • GSM7352S
Title
ProductTitleNetgear ProSupport - 3 Year - Service - 24 x 7 Next Business Day - Maintenance - Electronic and Physical Service

Warranty Information

Beach Audio Warranty

This product was added to our catalog on Tuesday, October 10, 2006.

Code:2-pmb0334na

NetSuite ecommerce design

© 2014 Beach Audio, Inc. All Rights Reserved