The company I work for sells 2 wireless headsets one being the plantronics CS50 & the other being the GN Netcom 9120. I've used the GN9102 for months now & decided to demo the CS50 as it is a more attractive headset so more popular with our customers so we decided it was time for us use the same headset here is what I like & don't like.... Likes: 1) Was quite easy to set up & did not require a technicians assistance Dislikes: 1) 1) You cannot swivle the mic away from your mouth when your not on the phone (which tells your co workers when you on thew phone or not on the phone) 2) I tried using the headband & found that uncomfortable 3) I am using the over the ear piece & it is not only uncomfortable but it is bending my ear over - I have small ears so I can't imagine using this with big ears 4) I cannot get the mic to line up into an ideal position for speaking 5) From a customer service point of view we get way more of these returned for repair (6 to every 1 of the 9120's) 6) Personally I find it useless without the handset lifter (we don't have any in stock) and would not recommend it to anyone without one

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Great system- good sound. Was installed with the handset lifter for ergonomic reasons to reduce reaching for the phone and to allow keyboarding while on the phone. Easy to set up and worked with my multi-line phone system.

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This product is great! Easy to set up, comfortable to wear and excellent voice quality!

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Great product. Set up was easy, holds a charge well. My co-workers were jealous so, I bought 3 more!

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LOVE IT! Was hard working through the "feedback" issue at first - but then I actually read the instructions. Imagine them containing anything of value. Wow! Anyway - was very easy to install and has made my day to day activities 100 times more efficient. Would recommend it to anyone who spends a lot of time on the phone!

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