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Brother MFC-7860DW Laser Multifunction Printer - Monochrome - Plain Paper Print - Desktop - Printer, Copier, Scanner, Fax - 27 ppm Mono Print - 2400 x 600 dpi Print - 27 cpm Mono Copy LCD - 600 dpi Reviews
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Average Customer Rating:
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(based on 203 reviews)

78% of respondents would recommend this to a friend.

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GREAT ALL-IN-ONE PRINTER

By Anonymous from Undisclosed on 05/15/2015


Bottom Line:

Yes, I would recommend this to a friend

WORKS GREAT - HAVE 2 7840s AND THE 7860 IS EVEN BETTER. QUICKER RECOVERY FOR THE NEXT COPY ETC.


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Unable to print wireless

By Botheyes7 from Phoenix , AZ on 05/08/2015


Bottom Line:

Yes, I would recommend this to a friend

I love the printer I just need help with the wireless printing.


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GREAT PURCHASE

By MAMABEAR from NORTH GA on 05/06/2015


Bottom Line:

Yes, I would recommend this to a friend

THIS IS AN EXCELLENT ALL-IN-ONE. I HAVE HAD IT ABOUT A YEAR AND I USE IT EVERY DAY. IT IS REALLY GOOD, HAVE HAD NO PROBLEMS. I ESPECIALLY LIKE THE SCANNER THAT WILL SCAN AN ENTIRE DOCUMENT INTO ONE FILE, NOT LIKE THE OTHER BROTHER ALL-IN-ONE THAT SCANNED EACH PAGE SEPARATELY INTO A FILE. THIS ALL-IN-ONE IS QUITE RELIABLE. THE PRINT AND COPY QUALITY IS QUITE GOOD. NO PROBLEMS WITH THIS MACHINE. ALL THE BROTHER PRODUCTS I HAVE OWNED HAVE BEEN GOOD AND QUITE RELIABLE.


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Very slow and noisy, ...

By TMan from New Hampshire on 04/28/2015


Bottom Line:

No, I would not recommend this to a friend

Very slow and noisy, don't buy if you expect to be able to print through your IPhone. I have been using the machine for approximately one year and wish i had my old printer back.


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Great printer!

By Ragamuffin from Gainesville, Fl on 04/23/2015


Bottom Line:

Yes, I would recommend this to a friend

Does everything I need it to do. Fast, no wires so easy!


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Great for Small Office

By LLMinLaPorte from La Porte, Texas on 03/28/2015


Bottom Line:

Yes, I would recommend this to a friend

My wife is a CPA with a home office. She retired last year and kept only a few elderly clients. We used a brother 8860 for years to meet a high volume of printing, copying and faxing needs. One could not ask for a better MFC printer. When she retired we decided to purchase a new MFC-7860 to replace the 8860. It has a much smaller footprint and the only thing it doesn't have that the 8860 had is duplexing. Its speed and other functions seem to be on par with the older Brother. We gained wireless printing, which is a plus. If it holds up as well as the 8860, we will be well pleased.


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Love my Brother printer

By Calerine from Guam on 01/31/2015


Bottom Line:

Yes, I would recommend this to a friend

It's a great printer! It's easy to set up and I'm usually not the one setting up any devices here at home. The copies are clearer and faster to print!


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Fast Printer

By danr from Spur, Texas on 01/21/2015


Bottom Line:

Yes, I would recommend this to a friend

This printer is very fast and does a great job of printing envelopes.


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good wireless printer

By mikeg2 from Texas on 12/24/2014


Bottom Line:

Yes, I would recommend this to a friend

This is a good multi-function printer with wireless and Ethernet connectivity. Although it is only black and white printing, it scans in color. The software included allows scan directly to email. You can print from your smart phone.


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Great Laser Printer

By Leapbuyer from South Bend, IN on 12/14/2014


Bottom Line:

Yes, I would recommend this to a friend

This is a wonderfully quick, efficient, and easy printer to set up and use. The quality is great.


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I especially appreciate its double sided printing

By Piet from Wanakena, NY on 11/09/2014


Bottom Line:

Yes, I would recommend this to a friend

I like the printer/fax/copying abilities and speed. My frustration is with the remote printing from my iZpad and iPhone. Instead of using Apple software, as I thought it would from the advertising, I have to use the Brother software which requires that I open that software then find the document listed in one of several possible sources, then open the document, then print it. With HP printers, I can print directly from the open document. Why can't Brother use the Apple printing software instead of creating their own?


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Cheap to buy, expensive to run, lots of headaches

By Anonymous from southeastern Massachusetts on 10/30/2014


Bottom Line:

No, I would not recommend this to a friend

Soon after buying this product -- but outside the warranty period -- I noticed that after just a couple hundred copies, the print becomes so pale that I need to change the toner cartridge, even though there is plenty of toner left. Currently alternating among three different cartridges depending on how good a print product I need! Also, the copy function produces an even lighter result than the print function. Tech support was unable to resolve; replacing drum didn't help. I noticed same machine at another office and confirmed that they have the same problem. Also, the manual paper input is poorly designed and clunky to use. My last machine was a Brother, but after this one I am reluctant to buy a third one. As the electronics get ever more sophisticated, the physical product seems to get flimsier.


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MFC-7860DW

By Anonymous from Clarksville on 10/30/2014


Bottom Line:

Yes, I would recommend this to a friend

This is a great printer. I am sold on Brother products pverall. On initial setup I has difficulty gettinmy my printer to print with the machine. A brief phone call the Brother support had me up and going in 15 minutes. I just needed to change some settings on my computer. It is a great product and the support is outstanding!


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Excellent Do-It-All Printer

By AverageBrother from Columbia, Maryland on 10/28/2014


Bottom Line:

Yes, I would recommend this to a friend

I have gone three Brother printers in the five or six years. Each has performed well. Each new printer has been an upgrade. The MCF-7860 seems to have all the features that I will need for a while. This upgrade included the automatic document feeder. I regularly scan documents of 5, 10, or 20 pages. The auto feeder eliminates that walk across the room to place the next page in the scanner. The scanner software provided with the printer is good, but with the 7860 I can use software already installed on my laptops to created PDFs (literally at the press of a button). What took 20 to 30 minutes to do without the auto feeder, now takes less than one minute.


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This All in One printer ...

By Jcimmino from New York, NY on 10/21/2014


Bottom Line:

No, I would not recommend this to a friend

This All in One printer is not what I expected for the price I paid. From the beginning I have had trouble. I was told there was enough ink in the cartridge to print at least 600 pages. My machine only printed about 20 pages. I was told it had great speed for faxing, printing and copying. It is much slower than my old cannon machine. This machine also makes noise when using the functions. I went to staples to complain and they told me to call brother. I called and the person who helped me made me do a few different things with the printer. It still didn't help. Now I am getting error messages every time I need to fax. I am very disappointed in this product. Tried calling several times in the last couple of days during regular business hours. The recording gives the hours, and they the recording says they are closed and call the next business day.. I depend on my multi function brother all in one for my business... I had to connect my printer from about 10 yrs ago back in to get my work done...Thanks brother for nothing!


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Best Printer

By Anthonyotg from Cupertino, CA on 10/16/2014


Bottom Line:

Yes, I would recommend this to a friend

I had a Brother (TRUE) laser printer years ago and loved it. Don't know why I fell for the laser jet pitch. They seemed to always be out of ink at the worst time. And way too often. I tried several different brands, always with the same frustration. Then I asked myself, "How often do I really need color?" Those really rare times don't even compare to having an absolutely dependable, high quality b/w true LASER printer. Even when the toner eventually gets low, I can always take the cartridge out, gently rock it side to side, reposition it and print more copies. Wireless home network setup was a breeze when guided, step by step, by the excellent free, native-English-speaking, phone tech support. My XX (NOT) laser jet went to the Goodwill and I am happy whenever I need to print on my Brother-7860DW (TRUE) laser printer. The initial higher price, compared to the (NOT) laser-jets, is quickly paid for by the much lower-per-copy ink cost of the Brother. Not to mention the end of aggravation!


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Life Saver

By SteveTree from Portland, Oregon on 09/30/2014


Bottom Line:

Yes, I would recommend this to a friend

Got this machine when my Epson broke down for the n'th time. It has proved to be a great help for scanning copying and printing. Crisp print and great software. A good value and after 3 months very reliable.


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Lasers Are Better

By LovelyLawyer from Atlanta, GA on 08/27/2014


Bottom Line:

Yes, I would recommend this to a friend

Item arrived quickly, and was packaged securely. Out of box, there is the Printer, (1) Toner Cartridge, a Quick Start Guide (for easy setup), and a more in-depth owners manual, CD-ROM guide / registration, power cord, and phone cable (for fax machine). As this was my first experience with laser printers I was kind of overwhelmed at first, but the Quick Start Guide provides all the setup information you need (the larger manual and online version via CD-ROM are more of a troubleshoot option or if you're going above and beyond usual printing needs). After following directions to remove all the packing, and installing the toner cartridge I continued the process of setting up time, date functions, etc. Whole process was remarkably fast, and I had everything up and running in about 30min / 45min or so. Prints and copies wonderfully (duplex or two-sided copies is a great paper saving feature, but can be turned off if needed). Have had limited use of the Scan and Fax functions so I cannot fully attest to their reliability. Wireless printing is also relatively simple to set-up (and can be utilized on Chromebooks but ONLY if you have another computer device). You can also print from desktop devices, tablets, phones, and any other wireless enabled device connected to your WiFi network. For more info on the Chromebook / Google-cloud printing comment below and I'll try to assist in the set-up process as best as I can.


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wireless machine

By Anonymous from Alabama on 08/26/2014


Bottom Line:

Yes, I would recommend this to a friend

I have to say only good things about this machine. As long as you have good wifi your machine will operator perfectly.... I had to switch wifi but after doing so the Brother worked great!


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not for Win 8.1

By ratness from Mount Laurel,NJ on 08/25/2014


Bottom Line:

No, I would not recommend this to a friend

switched after years of HP products because of poor and simply unknowledgeable customer service. unfortunately, this product works poorly with Windows 8.1 64 bit. At least it's relatively inexpensive.


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Good B&W Printer

By visioncrow from Fayetteville, Arkansas on 08/16/2014


Bottom Line:

Yes, I would recommend this to a friend

What this printer lacks in color versatility for graphics projects it more than makes up for as an economical printer for routine text documents. It all depends on what you want a printer for in the first place. My main criticism of this machine is that it doesn't play well with Apple. There are probably workarounds for this inherent incompatibility issue, but it requires extra effort and a greater level of expertise than I possess. For use with my PCs, it's a vast improvement over my former HP inkjet printer with all its expensive individual cartridges that always seemed to need replacement and realignment.


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Excellent printer

By JU87g1 from Dallas, TX on 08/14/2014


Bottom Line:

Yes, I would recommend this to a friend

Works as advertised, quite, cost effective, great quality. Hands down beats ink jet for home office use.


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An ALL IN ONE/WIRELESS that works perfectly.

By SASinMT from MT on 08/14/2014


Bottom Line:

Yes, I would recommend this to a friend

Very satisfied with the overall performance and operation with this unit (MFC-7860DW). Wireless set-up was easy to follow and it's connected to several laptops. Would purchase again and we just use it in our home. Trial toner cartridge went quick and ordered a new one on Amazon for $42 w/free shipping. I usually shut it off the unit until I need it.


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Work Horse

By Pocono from Tampa Fl on 08/12/2014


Bottom Line:

Yes, I would recommend this to a friend

I print a huge amount of data and I am pleased with the quality of the printed product -- So far I think I am leading in 'who uses the most toner' contest ... I use a cartridge every 10 days - not complaining just to give you a good idea of how much I use my machine-- She is right next to me ;) I would recommend this printer to others and HAVE !


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Great for small office

By Jerseyboy from Absecon, NJ on 08/09/2014


Bottom Line:

Yes, I would recommend this to a friend

I now work from home and it requires me to print/fax send/receive up to 100+ Pages a day. This is a HUGE upgrade over my old ink jet multifunction printer. It is super fast and can easily handle larger volumes with out jamming. So far not a single jam and I have been using it now for about 3 months. The only negative I can say about it is that it is noisy. But it is perfect for my use.


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Great Printer

By mfpgo from New Jersey on 08/07/2014


Bottom Line:

Yes, I would recommend this to a friend

The printer scan services on this machine are very easy to use once you get it set up. The drivers and install though are tricky. I actually had to get a tech in to finally load the software and it took him over an hour. Brother needs to correct this issue and then it would be the perfect all in one black & white


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Brotherbest

By Brotherbest from Sanford Fl on 08/04/2014


Bottom Line:

Yes, I would recommend this to a friend

This All in one wireless is by far the best printer/copier/scanner and fax I have ever purchased...I have owned Lexmark and HP and Brother outshines them 10 to 1... Very happy with the purchase and I would highly recommend this product....It works flawlessly!!!!


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Workhorse

By NorthTexasollisonCtr1 from Grand Prairie, TX. on 08/01/2014


Bottom Line:

Yes, I would recommend this to a friend

This is the Best Printer for a Small Business! We should have got this Printer in the first palce


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No fail faxing and scanning

By Tommyref from Huntington Beach, CA on 07/28/2014


Bottom Line:

Yes, I would recommend this to a friend

I continually purchase Brother multi functions for my business. They never fail in faxes of multiple pages. No jamming, ever. The SCAN function on this machine is excellent. Very sharp images, not the ghost image of some scans. The tech support is also A+. Thank you Brother, again.


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Another solid unit

By USAtrucker from purposely not disclosed.. why would you even ask? on 07/21/2014


Bottom Line:

Yes, I would recommend this to a friend

Performs its normal functions well, only less than stellar comment I have was that the "built in networking" requires a router, it cannot connect wirelessly to a PC, and printing from a wireless device (phone) requires the use of Google who I do not want to have/cache my documents, TYVM. It travels with me in a semi and handles the environment well.


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Mfc-7860dw

By Mfc7860dwuser from Undisclosed on 07/19/2014


Bottom Line:

No, I would not recommend this to a friend

The cartridge that comes with the printer allows only a few pages of printing. The model does not include AirPrint.


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Returned product

By Returnedproduct from Undisclosed on 07/15/2014


Bottom Line:

No, I would not recommend this to a friend

I returned the printer because it was too hard to hookup and use.


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Excellent purchase made for my company.

By FWT6799 from Miami, fL on 07/14/2014


Bottom Line:

Yes, I would recommend this to a friend

Purchasing my Laser All In One Brother printer made my small business very efficient in processing paperwork specially scanning. The scanning is very fast as well printing. I loved it so much, had to buy another one same model for home.


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Excellent Purchase

By Cornbread from Chattanooga, TN on 07/13/2014


Bottom Line:

Yes, I would recommend this to a friend

This printer is up to the standards I expect from Brother Printers. I especially the duplex feature.


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Good for some things

By Tuck from Florida on 07/11/2014


Bottom Line:

No, I would not recommend this to a friend

The MFC-7860DW does excel at some things such as basic printing, for example letters, spreadsheets and reports. Also does a nice job on two sided copies. But this printer is not great for printing addresses on envelopes and the hand feeder is terrible. I could not get that feeder to print a check correctly as it slants the printing. I even reported the problem to Brother and they replaced the printer after they could not fix this issue over the phone and the problem persists.


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Good all-in-one printer

By Fish from Colorado on 07/09/2014


Bottom Line:

Yes, I would recommend this to a friend

Regarding the MFC-7860DW all-in-one printer. This printer gives nice, clean pages. I wish it had duplex copying as well as duplex printing. Guess you can't have everything at this price. Brother has excellent technical support. I needed it to wirelessly link the printer to my computer.


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Too many issues with this model

By Atassm from San Diego County on 06/19/2014


Bottom Line:

No, I would not recommend this to a friend

I left HP and joined Brother as the sales person said no hassle printer MFC7860DW. It was hassle from the first week and I still have multiple problems getting it to work. It work then it stop again for different reason every time. I hate it. I will go back to HP or try Cannon next time. The documentations Brother put for troubleshooting are no idea what they are talking about. HP excellent done and just follow and you get your issues fixed. Menu on the Brother is in a language no one understands. HP is easy and clear to do anything you need too. Without tech support with Brother no way you can fix your printer problems. Customer service if you got them right away they do solve your problems. I can give them 4 stars for CS.


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Adequate mid range multifunction machine

By rickbuckrn from Pittsburgh, PA on 06/03/2014


Bottom Line:

No, I would not recommend this to a friend

Output speed is good, Scan quality is below par compared to my other MF machine, even with higher resolution. Set up is easy, connecting to wireless easy to complete. Overall good for general printing, fax quality is adequate. Not a good solution for any high quality scanning or detailed printing.


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Very satisfied again

By majorpierre from Bourget, Ontario, Canada (near Ottawa) on 06/03/2014


Bottom Line:

Yes, I would recommend this to a friend

This is my second laser Brother Printer. Not only it is a great purchase I am very satisfied with the great online service I keep getting from this company. That is why I am taking the time right now to rate this product. EXCELLENT : I would give it 2 thumbs up or AAA rating Thank you Brother for being a good Brother to me!


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Great Experience

By cellnic from Cleveland, Ohio on 05/28/2014


Bottom Line:

Yes, I would recommend this to a friend

The product has worked well and does everything I expected. Customer service has been very effective with helping me configure the scanning process and connecting my Apple devices. I will definitely look for Brother products in my future purchases.


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solid machine lacking current technology

By Real from South Florida on 05/21/2014


Bottom Line:

No, I would not recommend this to a friend

We have had several small and large Brother printing products in the office and our home offices for years. Disappointed with this model because when I bought it I was told I would be able to print from my Ipad Air directly. That was not true. Even your Brother Iprint and scan does not work easily. one of your technicians attempted to walk me thru several ways to make it work and it can be done but it is not easy or safes any time. I just have to email it to the computer and print from there. Very disappointed that you have not updated the machine to accept new Apple technology. Will be the last Brother product I will buy until you update your technology. Not hwithstanding that it prints and scans very well.


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Black and White Brother Printer

By Lanburgh from Pittsburgh on 05/21/2014


Bottom Line:

Yes, I would recommend this to a friend

Super fast printer. Prints reliably. Double sided prints save paper. The big issue is the scanning function is not convenient to use and takes sometime to figure out and still not fully operational for MACs.


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Excellent Printer

By Seaphotodoc from Greer, AZ on 05/07/2014


Bottom Line:

Yes, I would recommend this to a friend

Satisfied with the print quality and wireless capabilities. Compact footprint. No complaints or problems so far.


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a review

By slow from MD on 05/06/2014


Bottom Line:

Yes, I would recommend this to a friend

I've only tried the wireless feature so far, and can confirm wireless printing from computers on another floor works, which saves time transporting computers to the wired USB plugged printer. We did connect it and our computers to our router's local network, though, so I'm not experienced with the printer's wireless capabilities without a router. Our older printers are also Brother all in one kind printers. Though they were wired, they were capable of printing out textbook-worth of papers and are still functional after more than 4 years. One of them has only encountered one breakdown that was a mystery for a while, but with some Googling, was revealed to be an internal paper jam. This printer has been working without problems for a few months, and we expect the same longevity from this printer as from our wired Brother printers.


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Great Machine

By ablenotary from Washington NC on 04/30/2014


Bottom Line:

Yes, I would recommend this to a friend

Great Machine.Fast clean.Fax back 50 pgs.Would recommend for small office


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Great MFC

By LTB2 from Kapolei HI on 04/22/2014


Bottom Line:

Yes, I would recommend this to a friend

This is our 3rd MFC from Brother and the quietest, fastest one yet.


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Superb Machine at Value Price

By trier700 from Aventura, FL on 04/22/2014


Bottom Line:

Yes, I would recommend this to a friend

I switched from HP lasers years ago. This MFC 7860DW performs all of its functions flawlessly. It is connected wirelessly to my network. It scans, copies,faxes and prints quickly and with ease. Works perfectly everytime out. Copies are accurate. Scanning is quick and easy once the intial setup is completed. There is great variety in your scan settings and you may choose the exact location of your scanned images. It prints clearly and quickly. A great buy for a great machine


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Mostly happy with this purchase.

By Thrifty from Newark, New York on 04/14/2014


Bottom Line:

Yes, I would recommend this to a friend

This is a replacement for my non fax brother printer. I prefer Brother because it is very easy to use. I only have 2 things I don't like: My copies print very dark. Even after I put it on the lightest setting. The wireless is not compatible with my iPhone. It will not print coupons wirelessly! Coupon printing is the reason for the laser printer. It's extremely thrifty to print on these Brother machines!


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Super machine

By Puck from Charleston,SC on 04/10/2014


Bottom Line:

Yes, I would recommend this to a friend

Great machine does everything well. Very very happy!


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Does the job

By Auds from Undisclosed on 04/03/2014


Bottom Line:

Yes, I would recommend this to a friend

I needed a printer to make permanent copies that would not be affected by water, and that meant a laser printer. I bought the Brother on the recommendation of a friend, and am very pleased with the performance. It is quick and quiet, and produces very crisp, clear copies. I now use it in "toner saver" mode and notice no difference in the quality of the copies.


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OK but could be better

By Mark62249 from Highland, IL on 03/28/2014


Bottom Line:

Yes, I would recommend this to a friend

Its working good. I don't like that I have to move the machine whenever I need to address an envelope or label since it goes thru the back of the machine and I have the back near the wall. Also when I do multiple envelopes with the same address, I can only do one at a time.


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great product

By gem1412 from fl on 03/16/2014


Bottom Line:

Yes, I would recommend this to a friend

I enjoy using the product. It provides excellent service and is great at all functions that it provides. The only drawback is the initial toner cartridge is very small and started saying out of toner very soon after starting to use the printer. other than that, the replacement cartridge is reasonable.


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Very solid performer

By JimUlster from Ulster County, NY on 03/05/2014


Bottom Line:

Yes, I would recommend this to a friend

I purchased this machine to replace a MFC 7340 which I had happily used for four years. The drum unit was near the end of its life and I wanted the benefits of the wireless feature. I had difficulty getting the wireless connection to work with the cd's provided. However, Brother customer service was very helpful in completing installation on my two household computers. I am very satisfied with the performance of the unit as printer, scanner and copier. The scanning software is considerably improved over the MFC 7340 and now scans multiple pages as a single file. I have not attempted to use the fax feature and therefore have no comment on it.


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A good choice for me

By RJABQ from Albuquerque, NM on 03/03/2014


Bottom Line:

Yes, I would recommend this to a friend

I have been pretty pleased with the Brother MFC-7860DW. It works wirelessly with both my desktop and laptop computers. Text prints quickly and is very crisp. I have had some trouble with losing the wireless connection, as well as scanning and faxing from my computer. I think these can be resolved when I get the time to call tech support. I've called tech support several times (...) and they have been extremely helpful. I think things will work out fine in the end. Have had the unit about 2 months.


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Does not print everything

By MedicalBillMgr from Kentucky on 03/03/2014


Bottom Line:

No, I would not recommend this to a friend

Printer/scanner/fax work great, but I am unable to print patient statements or EOB letters in the Medical billing software that we use. Brother prints everything else beautifully. If I had saved the shipping box I would have exchanged the Brother MFC for an HP printer which prints every doc used in the specialized software. Brother sent us additional drivers for a $price, but that did not fix the problem.


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We have just recently ...

By JR22 from Houston, TX on 02/20/2014


Bottom Line:

Yes, I would recommend this to a friend

We have just recently purchased this product. It appears that it is going to be a good machine. The main thing I had to complain about is that the package DIDN'T have the USB cable with it. If we had not had an extra on hand, we would not have been able to connect the machine without going back to a store.


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Always Good Products - But Toner Warning Not Green

By SmallInsOffice from Kentucky on 02/17/2014


Bottom Line:

Yes, I would recommend this to a friend

This little Brother is very functional for the price. Prints, Scans, and copies well. However, the low toner warning has been coming on for months. Granted, most of our printing is done at the office on another printer so this is low volume, but we have printed several hundred pages since the warning told us to replace the cartridge. What an absolute waste it would have been to have replaced it when the program told us to. Besides the unnecessary expense to us, what a detriment to our environment. Fuel burned to ship for recycle, energy used to recycle, fuel burned to ship the recycled product to new consumer. I'm not a green freak, but am concerned about wasteful use of our natural resources. Come on, Brother, recalibrate your sensors so that replacement warning comes on at the appropriate time. Here's an idea, indicate the actual number of pages left at typical toner usage per page and allow the consumer to set when the warning comes on - 500 pages, 200, 100 pages, etc. Toner replacement warnings that come way too early, and often, only serve to irritate otherwise loyal customers and harm the environment.


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Another outstanding Brother printer!!

By wsw3 from York, Pa on 02/16/2014


Bottom Line:

Yes, I would recommend this to a friend

My overall rating my MFC7860DW is 4.5 out of 5. Not a 5 out 5 because it is loud. I am using this wireless with a Windows 8 laptop, a old XP desktop plus 2 Galaxy SIII smart phones. The software and updates have all installed and worked perfect. The print quality is Excellent no mater what the source. This printer likes the paper made for Laser printers (20lb) better than thin copy paper. Scan and faxes are fast and look great. Wish it had a built in stapler but as is, you wont find much better at this price. This is my third Brother printer in 10 years one I wore out, one I gave away now this one I hope will last for many years. The first 2 printed of thousands of pages with little complaint.


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Great Product...few changes would make it perfect

By Catherine from Salem Oregon on 02/02/2014


Bottom Line:

Yes, I would recommend this to a friend

I am CEO of a small nonprofit... so performance, cost & support are critical. I have experimented with 2 of the other major brands. I am now committed to Brothers... long story but best support I have had... also, fast and simple to use. Only chance I would make is the paper feed tray... Changing from legal to letter is a real pain!... Something you can do with one hand would be great.


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Good printer except for manual feeder

By Anonymous from San Francisco, CA on 01/30/2014


Bottom Line:

No, I would not recommend this to a friend

Good print quality. Starts quickly. A bit noisy. When you use the manual sheet feeder the printing is not aligned correctly on the page. I sent the first machine back because of this problem but the new machine is just the same.


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Just OK

By 3050officecopier from Chicago on 01/29/2014


Bottom Line:

No, I would not recommend this to a friend

Had this copier for a few weeks seems ok. then black lines started showing up on copies. call tech support they walked me through a bunch of steps and seems to be alright now. when faxing there is no way to lower or shut off the sound. very loud. not good in a office room.


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MFC-7860DW

By Angel2014 from Undisclosed on 01/27/2014


Bottom Line:

No, I would not recommend this to a friend

Basically, this products works as advertised. However, we could only load software on certain computers as it would not load Network Software on others. Spoke to Brother Technical Support (on phone for 2 hours) and they are aware of ISO52 Error. Said the problem was that we had software blocking their software. Interesting that two of the computers not loading had same operating system as well as same Virus software etc. To me it was a poor excuse. If they know what the problem is then they should create a work-around. I could not selectively use this product, so we returned it back to BROTHER.


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Good value

By FUMCG from Big Sandy, TX on 01/26/2014


Bottom Line:

Yes, I would recommend this to a friend

Easy set up. Have not connected network yet. Fast, quiet even from power off mode. Home use only, still have original toner shipped with unit. My church has this printer also with more use than mine, about 1 year now with no complaints.


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Happy Customer

By Anonymous from Las Vegas, NV on 01/21/2014


Bottom Line:

Yes, I would recommend this to a friend

This is my second machine from Brother and the only reason I have only owned two is they last and they do the job. There is a lot in that statement, buy Brother.


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One of the best printers available

By Naples1 from Naples, FL on 01/07/2014


Bottom Line:

Yes, I would recommend this to a friend

This is an excellent printer for the money. The print quality is perfect and the scanner is quite easy to use. My only gripe is that it's very noisy if it's located right next to you.


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comments for MFC-7860 performance

By dragonhahney from Undisclosed on 11/16/2013


Bottom Line:

Yes, I would recommend this to a friend

To Brother Printer Comp, The MFC-786DW is excellent printer, and good quality printer. However, using Linux Ubuntu OS, you do not offering the printer driver. I had hard time...make printer properly performance I would like to purchase colour printer in the future with the LINUX OS driver company ???? Thank for your concern. Respectfully submitted, Customer


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They Just keep getting Better!!

By Bucka from Atlanta, Ga. on 11/14/2013


Bottom Line:

Yes, I would recommend this to a friend

This is my third MFC machine and the wireless feature is awsome. I can print from anywhere in my home and even from my IPhone. I have had this one about a year and it might have misfead 3 times its so simple work with I don't need a $5000 Dollar tank to do everything I need!!


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Great printer and HP Killer

By TLC808 from Hawaii on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

I dumped my HP and picked up the MFC-7860DW. Set up was a breeze. Quality is great. Being able to print in duplex make all the sense in the world. I'm saving trees. Hints to save toner, drop down the quality of the print, even the lowest setting is fine for letters. I find I don't need to have a color printer and when I do, I can just go down the street and pay a couple buck to print in bulk. Cheaper then ink. The scanner works great, black and white or in color. You can load and scan or copy multiple sheets of paper. If this printer got stolen, I would replace it with the same one. If my needs change and I decide I need to have a color printer, I will get the color version.


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MFC-7860DW

By jedi1 from Stamford, Ct on 10/28/2013


Bottom Line:

Yes, I would recommend this to a friend

Great device for black & white duplex all in one. Easy to install, excellent and quick print,scan,fax,copy. Keeps working without problems. Tech assistance, if necessary is very good. Can't beat the price.


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Not user friendly for Mac

By HTown from Houston TX on 10/21/2013


Bottom Line:

Yes, I would recommend this to a friend

This has been a challenge getting set up for a Mac. It took me well into 3hrs to get it setup. The instruction disc does not work in the mac, the web site I had to dig and dig to find help and every time I need info I have to go did vs. going to the user guide because it's audience is for PC users not mac. Once installed it works great and appears to be smooth sailing. Except for scanning I was able to see in scan to my Mac but good lucking fining where it was stored.


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Good but not Great!

By Jack68 from Fairfield county Connecticut on 10/02/2013


Bottom Line:

No, I would not recommend this to a friend

This is our second model MFC-7860 and we have the same problem with the multi page feeder. We cannot trust it will separate the pages even in small quantities of 6 to 10 pages so we must stand over it and monitor that all the pages go through separately. Other than that it works well.


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Solid, reliable printer

By BankruptcyLawyer from Atlanta area on 10/02/2013


Bottom Line:

Yes, I would recommend this to a friend

This printer works very well, trouble-free and jam-free, and compared to many other printer brands is economical on toner. I bought this one to replace another Brother printer which gave excellent service for about 8 years of regular daily, fairly heavy use; it still works well as a backup; only the ADF function has died from old age. (Probably just needs a feed part replaced, but as cheap as the new one is, it's a lot quicker to just replace it.)


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Good but poor human interface

By ACE1 from Undisclosed on 09/27/2013


Bottom Line:

Yes, I would recommend this to a friend

It does every well but the human interface is not at all intuitive. I need to go to the manual too often.


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Very Satisfactory

By Ostegaard from Washington State on 09/24/2013


Bottom Line:

Yes, I would recommend this to a friend

This all-in-one actually does much more than we need, but what we do use has produced excellent results. The wireless connection is good, copies are consistently excellent, we have never had a paper jam, it prints labels without any trouble. Initially we had to have the 7860 share a phone line with voice. It had no problems recognizing the difference between voice and fax. There is not quite as much versatility in copying for booklets as I would like, but we have figured out a way to do what we need.


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very easy machine to use.

By tabby1 from Shoemakersville Pa. on 09/22/2013


Bottom Line:

Yes, I would recommend this to a friend

The machine is a simple machine all around to use. I hope it will hold up to time! The upper tray is flimsy when lifting to scan from the deck, otherwise I'm happy with it. The fax has issues if you have a multiple faxes that share the same line. And issue Brother can not seem to fix! Toner useage seem good so far. .


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Brother products are my favorite

By BJShiloh from Pikeville TN on 09/20/2013


Bottom Line:

Yes, I would recommend this to a friend

My primary usage at present is copy function. I like the responsiveness. I look to make it my primary printer when my Brother HL 5240 stops.


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MFC again

By MFCagain4us from Pennsylvania on 09/09/2013


Bottom Line:

No, I would not recommend this to a friend

I had another Brother MFC model for years and it was wonderful until age related issues started. Instead of repairing we bought this new MFC-7860DW. For some reason I am having constant issues. I am spending lots of time on Brother website looking for solutions and trying everything. Mostly it tells me I have transmission problems, printer offline, etc. I've plugged into other USB ports, bought new shorter printer cable, etc. My next step will be to reload the software when I have time. When working the item is GREAT but the stop and fix issues slow down my productivity since I print a lot for work purposes. I also had, or should I say still have, problems getting my laptop to work with it wirelessly. Scanner issues, too. The scanner software is a nuisance with constant emails & pop-ups trying to sell me upgrades. Paper speeds in so fast it takes too many pages and overlaps. If hand feeding it still has issues. Again more time wasted. Very frustrating. If my boss hadn't been so happy to pick & purchase this model, I would have returned it very soon after I got it.


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Another Brother

By beans from Irving, TX on 09/09/2013


Bottom Line:

Yes, I would recommend this to a friend

This is my second brother printer. They have both worked excellently.


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Great purchase

By jedi from Connecticut on 08/31/2013


Bottom Line:

Yes, I would recommend this to a friend

Great job, and a great price. Works so well I don't even know it's there.


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Decent office printer

By LynnE216 from Cincinnati Ohio on 08/29/2013


Bottom Line:

Yes, I would recommend this to a friend

Pros: Really fast speed to first page output. Good text print quality. Has an envelope/single sheet bypass, although giving an envelope a straight feed through to avoid wrinkling is prohibitively complicated (it doesn't wrinkle terribly using just the bypass). Good paper handling from regular feed tray. Cons: Doesn't seem to be a way to tell it to scan a multiple page doc to multiple pdf's. Wireless set up defeated me totally and I'm using it only as wired.


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Great Buy

By Loquitur from Chicago on 08/28/2013


Bottom Line:

Yes, I would recommend this to a friend

I love this printer. I use my IPhone, IPad and laptop to print documents from throughout my home. Excellent product. Nice scanning capabilities also.


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Nice machine

By JBL1 from Port Orange, Florida on 08/26/2013


Bottom Line:

Yes, I would recommend this to a friend

Overall satisfied with the unit but have a few issues. Disappointed with the toner usage. Although it was clearly stated 1200 pieces for the small toner my first started failing at only 850. Setting the printer on toner saver mode for the next cartridge helped but copies are fair. Photo copies are dark and poor quality on normal settings and to light on "lighter" setting, particularly when there is shading in the background. My Inkjets do a much better job. Lastly, the wifi connection is knocked out when we have lightening storms (daily in the summer here in Florida) and the router has to be rebooted. My four other PC's & printers do not do this.


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Excellent Multi Perpose Office Product

By OFFICE177 from East Orange, NJ on 08/26/2013


Bottom Line:

Yes, I would recommend this to a friend

Reliable, easy to maintain machine, economical, and good performance


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works in XP PITA under win 8 64 bit

By MTinAZ from AZ on 08/23/2013


Bottom Line:

No, I would not recommend this to a friend

Works great under win xp 32 bit, upgraded to win 8 64 bit and lost printing capability and scanner under Paperport 12, no twain or WIA. 7860dw would not install by USB as it did under winXP. Only way to install under Win 8/64 was to use the LAN install setup. Only then would printer accept test page and then Paperport 12 Pro would see a twain or WIA scanner. Brother software for Win 8/64 did not work using the printer and USB cables, tried multiple USB cables.


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fax problems - Beware

By DoctorV from Undisclosed on 08/19/2013


Bottom Line:

No, I would not recommend this to a friend

Problem right out of the box receiving faxes. I spent hours with technical support and the local service center. Eventually discovered that this machine has not uncommon problems with some digital phone providers. The signal will drop in midfax causing a communication error. No solution!! Brother would not refund my purchase price. My old inkjet HP machines work fine. Go figure


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MFC-7860DW

By BobQ from Undisclosed on 08/16/2013


Bottom Line:

Yes, I would recommend this to a friend

I feel that the printer is a good product WHEN IT IS OPERATIONAL!!! Living in Florida we are subject to numerous and sometimes vicious storms, not attempting to exclude Hurricanes which are another story. The major problem I have been experiencing is that when a storm knocks out the power for some reason or the other the Network Card must go blank or something and the printer goes off line. Under normal circumstances this would be OK, however there is no notification and when you really need to print something thats when you find out your offline?????? My question: Is there some way to be notified when offline?? Without having to check every Wi-Fi or connection?? Is there an easy fix?? I do follow all the directions to fix it although if Im printing I do need it now?? Last minute changes for a class assignment or a work project?? When I speak to your support staff they are very kind, courteous and helpful. Thanks Bob


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Great machine

By sdwharris from Hot Springs, AR on 08/15/2013


Bottom Line:

Yes, I would recommend this to a friend

This MFC is easy to use, economical on supplies and normally presents no problems. This is my second Brother MFC. There is only one issue that I've experienced with both machines, and that is the plastic parts of the paper tray. The plastic tab stop located on the back part of the paper tray breaks after a few months of use and doesn't hold the paper in the tray correctly, which prevents printing due to paper handling issues. The only solution I've found for the problem is to replace the entire tray, which I've had to do a total of three times so far. Other than this issue it is a great machine for the price and a real workhorse.


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Pleased with my Brother All-In-One

By PatG from Plantation FL on 08/13/2013


Bottom Line:

Yes, I would recommend this to a friend

I am very pleased with my Brother MFC7860 purchase. It was wise purchase.


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Very satified with printer in general.

By AnotherDisappointed from Undisclosed on 08/06/2013


Bottom Line:

No, I would not recommend this to a friend

Printer performers very well but lack of an ePrint function is very discouraging. The Brothers App does not come close to function needed. Would recommend this printer for someone without a tablet device such as iPad.


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Good Product

By sean from Phoenix Arizona on 08/05/2013


Bottom Line:

Yes, I would recommend this to a friend

My prior brother was a work horse. After 5 years it wasn't printing very clear and the software wasn't compatible with Win 7 so I opted for a new one. The only issue with the new one is I can't get it to scan multiple pages using the paper port software. Other than that it prints, copy's, and scans great.


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Great printer

By MUMCHistorical from Manchester, MO on 08/05/2013


Bottom Line:

Yes, I would recommend this to a friend

Helps our church historical committee record information and reduces time walking to a distant printer. We do a lot of scanning and copying too.


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Great purchase

By Batgirl from Hattiesburg, MS on 07/29/2013


Bottom Line:

Yes, I would recommend this to a friend

Very pleased with the print, copy and scan features. Works great!!


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Great Printer

By Myrna from Columbus, Ohio on 07/15/2013


Bottom Line:

Yes, I would recommend this to a friend

Love the printer. I use it with 3 wireless computers. I have the Brother app for my Apple IPad. The only problem I have is it does not support some programs I want to print on my iPad. I hope Brother will fix that problem. I usually scan from my ipad because it is so easy and quick using my Apple iPad. When I travel, I take the Brother printer with me so I am always ready if I have to print something in my job. I also may need to make copies or scan something. This machine is a work horse!


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MFC-7860DW Review

By JCMD from Chicago, IL on 07/15/2013


Bottom Line:

No, I would not recommend this to a friend

Replaced a 10 year old copier and an 8 yr old fax with this machine. The upsides: Reasonabe initial cost, Easy setup, Quick startup, Compact size saves space, (have not connected for wireless printing yet). The downside: Prints darker than I want or need, No way to lighten printing (acording to Brother phone support), consequently runs through toner quicker than I wish. So it is Expensive to operate.


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Incredible value for the money

By TechTalkGuy from Undisclosed on 06/29/2013


Bottom Line:

Yes, I would recommend this to a friend

When I purchased this printer almost a year ago, it was the first Brother printer I have ever owned. If you are reading this review wondering if Brother can deliver an exceptional value for you, rest assured it will. First things first, please read the manual. You would be surprised at how easy it is to blame the printer when it is simply user error. Paper jams are so easy to avoid if you know how to load the paper properly. My first experience with this printer was with my iPhone. I printed a photo to this printer wirelessly with the free app called, iPrint&Scan from Brother. The print came out quickly. I then scanned a color photo to my iPhone wirelessly as well. This monochrome printer saves you money because you are not wasting it on color cartridges. Also, it can scan in full color as well. When I set this printer up to my Mac, I decided not to install any of the included software. I simply opened System Preferences, Print & Scan, then I clicked the Plus symbol to add this printer and it automatically downloaded the drivers instantly. Although this printer does not support AirPrint, you don't need it. The free iPrint&Scan app does everything. Even without additional software, I am able to do everything with this printer. Faxing is super easy. When you have a document you need to fax, just select the print option, then in the advanced print settings, select "Send Fax", set Output to "Fascimile", enter the fax number, then click "Print". You can also fax directly from the printer itself. If the lights in your home briefly flicker or dim the moment you power on the printer, then have an electrician check the wiring. Interesting thing I noticed in the year I've owned this is that my printing has actually increased since purchasing this fine printer. I can actually say that printing is so enjoyable, it encourages me to print more. Toner is a dry powder that does not require any special maintenance, unlike inkjet printers. It takes exactly 30 seconds from power-on to reach the Ready state. I never had that experience with inkjet printers over the years! In summary, the quality of this printer has exceeded my expectations of what to expect from this printer. You get a generous 700 page yield toner cartridge out of the box with a drum unit that is rated for 12,000 pages, delivering the best cost to own value for the money. Recommended: Highly


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love it

By clara from Palm Coast, FL on 06/11/2013


Bottom Line:

Yes, I would recommend this to a friend

I absolutely love the machine. The only problem I have is that sometimes it answers the phone with the fax sound before the phone answering machine does. So often people would tell me they called and could not leave message.


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met every expectation

By papamoose from Dallas, TX on 05/21/2013


Bottom Line:

Yes, I would recommend this to a friend

I replaced my HL5250DN , which was rock solid, to get the all-in-one benefits. Setup was fast and easy and I've used it to print from multiple PC's on my wired network as well as from an Android tablet and my iPhone using Brother iprint. I've also faxed and copied without a hitch. This is the kind of value and performance I've come to expect from Brother products.


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Best Quality Purchase

By Dancer from Naples FL on 05/09/2013


Bottom Line:

Yes, I would recommend this to a friend

Quality, versatility and dependability at an affordable price.


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MFC-7860DW Printer

By Meleliko from Medina, Ohio on 05/06/2013


Bottom Line:

Yes, I would recommend this to a friend

We ordered one to test with our case management system. We required the onboard emulation of PCL. It worked fine, so we ordered nine more and they work very well. The initial cartridge ran out quickly, but the normal ones work fine. The scanning and copying are both very quick and very clear. We scan all our documents at each desk saving time and space. Our counter clerks use the front two printers for copying client documents which reduces the run to the departmental copier. I give this printer an excellent rating.


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Best Purchaes Ever

By jmdave from Kennett Square PA on 04/30/2013


Bottom Line:

Yes, I would recommend this to a friend

Excellent machine. I love this printer fax and scanner. Very easy to operate and quality product.


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MFC-7860DW Printer

By Rosey from Tampa, FL on 03/27/2013


Bottom Line:

Yes, I would recommend this to a friend

Good, reliable printer. One drawback - the toner cartridge is short lived, with limited printing, already on third cartridge.


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Excelent for home/office use

By backstop32 from Philadelphia, Pennsylvania on 03/26/2013


Bottom Line:

Yes, I would recommend this to a friend

For the cost, this printer/fax/scanner has met every need. Can't comment on durability or cartridge life, since I have owned it for only a few months. The wireless install is simple with a cable.


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The Best Printer ever

By Pedro from Maracaibo, Venezuela on 03/18/2013


Bottom Line:

Yes, I would recommend this to a friend

I had some problems with WIN 8 and USB 3.0 connetions but it was successfully resolved.


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Great All-in-One Purchase

By Shep from Laguna Niguel, CA on 03/15/2013


Bottom Line:

Yes, I would recommend this to a friend

I am impresses how quickly this All-in-One scans and prints without pages sticking. The only thing I recommend is to buy the larger 450 toner cartridge when you need to replace the one that comes with this product or if you do a lot of printing buy the Brother Laser All-in-One.


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Very good purchase

By Flash1 from Montana on 03/15/2013


Bottom Line:

Yes, I would recommend this to a friend

I am a writer and really need a good reliable printer like the brother I have.


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very good purchase

By superstud from Florida on 03/14/2013


Bottom Line:

Yes, I would recommend this to a friend

very pleasedwith unit very efficient,cost less to operate than standard ink printers


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Brother MFC-78600

By chickenlittle from Knoxville, TN on 03/08/2013


Bottom Line:

Yes, I would recommend this to a friend

Great home product. Very easy installed either by cable or wireless. I have only had it since January 2013 and I have no issues with it as of yet.


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Great Brother Wireless

By Chief95 from Burlington, NJ on 03/07/2013


Bottom Line:

Yes, I would recommend this to a friend

I needed a wireless printer easy for he wife to use as a copier and easy to set up as a wireless in my house. It was both easy and flawless.


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This machine is awesome! ...

By curle42 from Reston, VA on 03/07/2013


Bottom Line:

Yes, I would recommend this to a friend

This machine is awesome! I am in graduate school and I always have to print articles and items for review. The speed and cost savings of this printer is well worth it! It also prints on both sides with ease; no more printing on one side and then figuring out how to print on the other side without messing up.


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Great

By kelly6565 from Undisclosed on 03/04/2013


Bottom Line:

Yes, I would recommend this to a friend

It's a great printer/scanner we have had no problems this at all. Very Nice


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Reliable Workhorse

By Taxman1040 from Undisclosed on 03/04/2013


Bottom Line:

Yes, I would recommend this to a friend

Purchased three machines for my business and one for home use. Very user friendly and very fast. Print quality is excellent.


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Really Best Purchase Ever

By Majid from Los angeles on 03/03/2013


Bottom Line:

Yes, I would recommend this to a friend

I am sure ,if you buy a brother printer( especially this model) and work with ,you will never use another brand for ever.


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Excellent Printer

By Sooner from Oklahoma on 03/01/2013


Bottom Line:

Yes, I would recommend this to a friend

I bought this to replace an old Brother printer with no wireless capability. Set up was quick and easy. The wireless worked right away with no extra effort required to figure out any technical problems. Have had it about three months now and had no issues. Printing is fast and quality excellent.


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Best Purchase Ever

By jjfrosty from Holly Lake Ranch, Texas on 02/25/2013


Bottom Line:

Yes, I would recommend this to a friend

I should have bought this printer a long time ago. Wireless works great, printing,scanning, faxing, it does it all very well. The only little negative I have is I wish it would kick the pages out a little farther to make it easier to grab them when they come out.


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the device was relatively ...

By samjh from Undisclosed on 02/24/2013


Bottom Line:

Yes, I would recommend this to a friend

the device was relatively easy to set up once I got some phone support which was helpful


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Worst purchase

By notarepeatcustomer from Lake Tahoe, CA on 02/19/2013


Bottom Line:

No, I would not recommend this to a friend

This printer is not what I was expecting. Every time I try to print on a larger size paper, I get a paper jam notice - when there is no paper jam, but I have to remove and replace the drum before it will print for me. Also, I cannot print envelopes because I would have to open the back of the printer and that disconnects it from my computer - therefore I cannot print envelopes which was one of my objectives when I bought the printer.


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MFC-7860DW

By MitchC from Baltimore, MD on 02/19/2013


Bottom Line:

No, I would not recommend this to a friend

While I really like this printer, the scanning has been a major pain. Sometimes it scans just fine while at other times it goes through the motions like it is scanning but nothing either pops up or is saved to my computer. So I de-install and then reinstall and it works for awhile then have to go through the same drill again. Why can't it just work???


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Great Print-No Windows 8 Wireless Scanning

By RonD from Dallas, TX on 02/04/2013


Bottom Line:

No, I would not recommend this to a friend

I chose the MFC 7860 DW because the website indicated that it was wireless compatible with Windows 8. I was disappointed to see that the printer connects wirelessly but not the scanner. Both the Brother and Microsoft websites are user unfriendly in trying to set up wireless scanning and to find correct scanner drivers. The print quality is great.


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efficient but some set up confusion

By jmmie from chicago, ill on 02/04/2013


Bottom Line:

Yes, I would recommend this to a friend

could use less confusing manual, particularly with how to get software from apple and the fax options are confusing... once set up the machine is efficient and fast


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Best Purchase Ever

By DougJ from TX on 02/04/2013


Bottom Line:

Yes, I would recommend this to a friend

In the past I have bought ink jet printers. I have 5 of those, 2 Lexmark's and 3 HP's. I had to replace ink cartridges often but with this printer I have not had to buy any ink toner as of yet and I print often with the type of work that I do. I bought this printer before Christmas 2012 and it is still printing very good. All features work very good. I am so glad that I bought this printer.It is not noisy and goes to sleep rather quickly and awakes quickly also. No misfeeding.


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Good value

By Freeclu from Los Angeles, CA on 02/03/2013


Bottom Line:

Yes, I would recommend this to a friend

This is my second all-in-one printer from Brother. It is very reliable and does what it is supposed to do everyday. I use it equally as printer, scanner and fax machine in my small one employee business. I can't think of anything more I could ask of this compact and useful office machine.


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Best Printer I ever purchased.

By JoePublic from Undisclosed on 02/03/2013


Bottom Line:

Yes, I would recommend this to a friend

This is the best mono-chrome laser mufti-function printer, in it's price range, on the market. It is super fast from sleep to printing a page. Low maintenance, easy to set up, and the low cost of supplies make this a great printer.


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If you don't need color, ...

By John47 from Chesapeake, VA on 12/26/2012


Bottom Line:

Yes, I would recommend this to a friend

If you don't need color, this printer saves you a lot of money and the toner cartridge lasts forever. I highly recommend it. No problems with setup!


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Good purchase

By pal123 from Cleveland, TN on 12/24/2012


Bottom Line:

Yes, I would recommend this to a friend

Printer works great, however, goes through toner quickly and toner is too expensive!


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Could Be Better

By CouldBeBetter from Undisclosed on 12/13/2012


Bottom Line:

No, I would not recommend this to a friend

Prints great but there are a couple of issues: (1) Labels almost always end up printing crooked and (2) when there is a jam you have to completely remove the drum and reinsert it (which has absolutely nothing at all to do with a jam).


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Outstanding printer

By Mike49 from Orange County, NY on 11/14/2012


Bottom Line:

Yes, I would recommend this to a friend

Best features - double sided printing, 2 in 1 ID copy, copies from 1 to 2 sides, fast printing, printer doesn't take up much space, very reliable. I had an older model Brother for many years, the 7340, which I never had a problem with and traded up to this model for the double sided printing. This is without doubt a fine printer and I highly recommend it.


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Best Purchase Ever

By Gonhju from New Jersey on 11/14/2012


Bottom Line:

Yes, I would recommend this to a friend

I am very satisfied with the multifunction printer, MFC-7860DW. It works well.


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does what I need

By BIUser from Newport Beach on 11/10/2012


Bottom Line:

Yes, I would recommend this to a friend

I have purchased Brother for the last 3 printers. I have not been unhappy with any of them. The 7860 prints rapidly and clearly. For the cost, it is a great deal.


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Indeed an excellent Printer

By Ronen from NY on 11/07/2012


Bottom Line:

Yes, I would recommend this to a friend

Very good and reliable , very good support on line / Internet, and the most important issue : As a Mac user , Driver / Software Updates are update and simple to install .


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Another wonderful Brother product.

By roadjungle from Spokane WA. on 11/05/2012


Bottom Line:

Yes, I would recommend this to a friend

I will keep it short and to the point. Wonderful customer service to assist me with original wireless setup on three computers. Instructions emailed to me so I can easily complete set up in the future if necessary. Clear, fast machine at a very fair price. My experience with Brother products have shown me that Brother makes machines that last. Heck I have a Brother Typewriter with white tape erase and printer cassettes I keep on hand because it still works perfectly. Others I know are very pleased with this machine and Brother as a company as well. All my experiences have been positive. I have owned the machine for almost 5 months so far. Good company, Good product. P.S. My Daisy wheel 3.5 disk Brother is most likely still working in someones home after I donated it in perfect working order more years ago then I can remember.


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Mixed Bag

By CA94551 from SF Bay Area on 11/03/2012


Bottom Line:

Yes, I would recommend this to a friend

Once installed the unit worked very well. Quality prints , copies, and scans To get there-another story: Installation was problematic. Th PDF software took over an existing installation of NITRO - this required cleaning up the mess , re registering and that only after significant time analyzing an approach. Why the install didn't recognize the existing install and at least ask - I don't know. Regarding scanning - and this is true of our 9560CDW as well The scan interface is at best difficult. Setting changes require restart of the system -WHY??? Our "P" scanner doesn't. And the file management is somewhat convoluted Still our history with Brother products for reliability has been good They make good, reliable hardware. Perhaps they can learn to improve the human interface


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Best Printer I've ever owned

By gchavez from colorado on 10/24/2012


Bottom Line:

Yes, I would recommend this to a friend

When the PC first came into existance I was working on one. So I have owned many printers of all major brands over all of those years, but never a Brother. I've had this printer only a couple of months and will say it is the best printer I have ever owned. It's fast, easy to use, and relaible. No software gliches like I always used to experience with HP printers. I vowed to never buy another one. Once you own a Brother you will never go back.


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Excellent for Small Business

By LawDog from Memphis, TN on 10/16/2012


Bottom Line:

Yes, I would recommend this to a friend

I use my 7860 in my home-office, and it is fantastic. The only thing missing is color, but that was a conscious decision on my part to go with a black-and-white only printer. It does scan and fax in color.


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Brother great reliable as ever

By Dwadbanker from Memphis Tn on 10/02/2012


Bottom Line:

Yes, I would recommend this to a friend

I needed to get a duplex printer and have wireless capabilities. My current printer was a Brother hl2170 and I have loved this printer, so where could I go but to Brother for my next printer. The MFC-7860DW met all my requirements. Easy set up and consistent performance.


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Great Machine

By Mark6423 from Scottsdale, Az on 09/20/2012


Bottom Line:

Yes, I would recommend this to a friend

Took out of box, pluged it in, turned it on. Went to Brothers web site to get the latest software, & that was that. It does everything as it should without incident. So I think it's a Great Machine. The only thing I wished was that instead of a 2,600 copy toner, that it was like there bigger machine that has a toner that holds enough toner for 7,500 copies.


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Excellent

By MikeInBellevue from Bellevue NE on 09/14/2012


Bottom Line:

Yes, I would recommend this to a friend

This is my third Brother printer product, and the best one so far. I have Brother MFC's at work that are nearly the same as what I bought, so I knew how reliable and capable this printer would be and is. Installation went exactly as instructions said it would...easy, quick, and flawless. Brother was the only manufacturer I seriously considered when I upgraded from the previous Brother laser printer (that I gave to my daughter to use in her home for her school work). I didn't find a printer near as good or capable for anywhere near the price. I'm sold on Brother, brother (and sister)!


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MFC-7860DW

By DoubleD from Las Vegas, NV on 09/04/2012


Bottom Line:

Yes, I would recommend this to a friend

Second Brother all-n-one. Replaced only because I wanted wireless. Excellent product previously had hp's but prefer the brother as the brother are more reliable and have better performance.


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Replacement for 15 yo intellifax

By Anonymous from tucson AZ on 08/07/2012


Bottom Line:

Yes, I would recommend this to a friend

Not a big reviewer, but Machine receives faxes, am using as a local printer and scanner. Scans well, scanning software fairly intuitive. Two complaints , one of which I should have known, I should have read the literature better. I read duplex and assumed scanning and printing, Does not duplex scan. The other biggie is the manual feed tray always shows paper jam on envelopes. When it does feed an envelop it wrinkles it. As far as a recommendation I would depending on person's needs. I run a tax office so as fax it is great, as a scanner not so much, need duplexing.


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Excellent Machine

By NavyDave from Undisclosed on 07/22/2012


Bottom Line:

Yes, I would recommend this to a friend

This is a very well thought out machine, and I especially like the high resolution scanning capability. I also like being able to replace toner without replacing the drum every time, since that saves a good bit of money. At the same time, I don't think even the large size toner matches the capacity of the Canon printer I replaced. The wireless capability is outstanding!


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Nothing but trouble

By barbaraopp from Tucson, AZ on 06/16/2012


Bottom Line:

No, I would not recommend this to a friend

We've owned this printer for 8 months and every month have had a problem connecting the wireless to our pc. We have reinstalled many times, had a computer geek "fix" it and have spent numerous hours on the phone with customer support, each time walking me through the same procedures I just performed. We had our electricity go out the other day and of course, we no longer have connectivity. This time we used an usb connection, but of course, it still doesn't work. Huge hassle and very frustrating.


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This one replaced my previous Brother!

By RascallyOne from Chicago Burbs on 06/13/2012


Bottom Line:

Yes, I would recommend this to a friend

Our 7420 started to squeak after years of service so we bought the 7860. The scanning software is much easier to use than the previous version and now we feel we can clearly justify purchasing a new machine (the old one still works). Still makes the lights flicker when it starts to print just not as bad as the 7420 did. Great quality printing! We are firm believers in Brother!!!


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MFC-7860DW review

By Bigmac from Indianapolis, IN on 06/13/2012


Bottom Line:

No, I would not recommend this to a friend

After good research, I thought this was the best value for the dollar. However, maybe it is my system, but it takes awhile for printer to be recognized, then print. Manually feeding for duplex is an issue as it hardly ever feeds and prints straight on the paper. The last disappointment is after printing, a noisy fan runs for a few minutes before turning off. Why can't it be a ''quiet' fan?


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Really nice printer

By cyndy from Ohio on 06/13/2012


Bottom Line:

Yes, I would recommend this to a friend

This printer was easy to set up for wireless service, so I can use it from anywhere in the house, from multiple PC's. Very good print quality and the scanning feature does a great job of recording business expense receipts to attach to expense reports. It was a good purchase at a reasonable price.


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Excellent MFC Value

By MrJohn from SC on 06/04/2012


Bottom Line:

Yes, I would recommend this to a friend

This MFC-7860DW replaced an older HP 3100 Multifunction Copier. This MFC is used in a single user / wireless configuration for home / office use. To set the MFC up for FAXing, I basically followed the Quick Setup Guide, referencing the Basic and Advanced Users Guide. I set the Fax Transmission Report to Verification, On + Image and Real Time Transmission Off. This has worked well and gives confirmation of transmission to include a partial snapshot of the FAX which would be very useful if used in a mulit-user environment. To set the MFC up for wireless use, I chose to do it Manually from the Control Panel. I went to the MFC-7680DW site and followed the video and everything went well (take notes). To install the MFC-7860DW Drivers and Utilities from the CD, I Left My Antivirus Software Running, printer & router ON. Before proceeding with the install, however, I first viewed the video from the Brother site and took notes. The AV software asked for permission for the install, then all proceeded without incident. The printer confirmed connection with the PC and all was operational. Since having this MFC, I have used basically all functions except printing envelopes & labels. Using recommended paper, I have printed 1822 pages, scanned, faxed etc. without a single jam or misfeed over a 4-1/2 month period. I consider the MFC-7860DW very reliable and an excellent value. Last but not least, the Duplex feature has proved very useful, and print speed (and quality) are quite good. Yes, I would recommend this MFC to a friend.


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unsuitable for office use

By homebody240 from Undisclosed on 05/31/2012


Bottom Line:

No, I would not recommend this to a friend

This machine may be ok for home use -- small footprint and light weight -- but it is unsuitable for the demands of even a small office. The manual feed tray takes only one sheet at a time, and you need to keep adjusting the width of the slot if you have envelopes, etc. Repeated "paper jam" messages when there is no paper jam. Both the scanning glass and the paper tray accommodate only letter size paper, not legal. The control buttons are small, autodial memory is small, operation is noisy, and overall it feels flimsy. I bought this when my MFC 8840D died. This is a much less substantial machine.


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It loves toner!

By BuddyC from Undisclosed on 05/16/2012


Bottom Line:

No, I would not recommend this to a friend

This, quite possibly, is the worst machine I've ever owned. I have had it less than 4 months now and am on my 5th toner cartridge. Upon replacement of the last cartridge, I now get a "drum end soon" message. I have owned other Brother products and they have all performed well. After reading other reviews, there is clearly something wrong with this machine. It would be nice to see Brother address these issues. I will not be buying a new drum and will replace the machine with a new one, most likely from a different manufacturer.


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Problems, Problems, Problems

By MikeB from Raleigh NC on 04/23/2012


Bottom Line:

No, I would not recommend this to a friend

This printer has a very faulty wireless capability. Always needing to reset the connection. Support will band aid the problem, but the same (connection problems) keep returning. It also has a complicated menu system. I spent hours on the phone trying to get the connection problem solved once and for all. But to no avail. The only thing good thing about the printer is that it prints nice (when the connection is working).


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Good Machine / WAY TOO NOISY

By FinancialServicesRep from Louisville, OH on 04/13/2012


Bottom Line:

No, I would not recommend this to a friend

I have purchased many brother machines and use these machines at both my home office and my business office. I have been nothing but pleased with my brother machines. I have recommended brother too many of my clients and friends. However, this machine is so noisy and sounds like it would be a machine from the past, instead of a fine tuned, modern piece of machinery. It is almost embarrassing to run in my office when clients are here. Again, it does do all I wanted to do.


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Disappointed

By Ikie from Charlotte, NC on 04/11/2012


Bottom Line:

No, I would not recommend this to a friend

This is one of the most inconvenient printers I have ever used. I do like to print my envelopes and it is most annoying and inconvenient to have to do it from the back of the machine. It is also extremely difficult to feed a single piece of paper into it. I found the scanning software clumsy also. It takes a long time to wake up from a sleep to print. It is very poorly designed. I will be taking this back and looking for something that will better suit my needs. I wanted to test out a piece of paper with a label layout and it would not print unless you used the manual feeder in the back which I still have not been able to do. This has been an extreme waste of my time. I do a lot of volunteer work and am familiar with a lot of programs and have used several different types of printers. This has been the worst.


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A very good multifunction unit.

By bocasy from Florida on 04/08/2012


Bottom Line:

Yes, I would recommend this to a friend

You get a lot of bang for the buck in this unit. It prints well, copies well, faxes well and it is very easy to replace toner cartridges when they become exhausted. I have only two annoyances with this unit. 1. The printer tells you to replace the toner cartridge about 200 pages before it is necessary to do so. and 2. It is very difficult to get single sheets of paper to to feed properly (straight) when utilizing the bypass slot. This takes both practice and patience. All things considered, this device is a good buy for the money. As a bonus, the fax is designed to work on digital phone lines in addition to the standard analog line. This is a feature that was lacking in my two other multifunction units.


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MFC-7860W

By kipone from Undisclosed on 04/06/2012


Bottom Line:

No, I would not recommend this to a friend

Pretty good product/not bad Paper jams/my paper tray be full of paper and I keep getting an no paper in tray report.


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Could Be Better

By MichiganJay from Undisclosed on 04/05/2012


Bottom Line:

No, I would not recommend this to a friend

I have mixed feelings as well about this machine. Overall, it does the wireless printing job well, but it is noisy and stays on with it's sound too long. The auxiliary tray only takes one envelope at a time !! And only a few sheets of paper. Come on Brother, get this right to compete with other brands.


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Satisfactory

By Dano from Monmouth Junction, NJ on 04/05/2012


Bottom Line:

Yes, I would recommend this to a friend

Have not utilized all features to date, but feeder, scanning and printing have been up to expectation. I was able to readily setup the wireless capabilities to our Netgear wireless router.


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Small Business purchase

By Bus1 from Undisclosed on 04/05/2012


Bottom Line:

Yes, I would recommend this to a friend

Overall good printer. Prints fast and efficient. Scan is adequate. Have not used the fax function yet. Easy to use and overall satisfied.


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Really like this printer

By Steffi from Grand Rapids, MI on 04/05/2012


Bottom Line:

Yes, I would recommend this to a friend

I purchased this printer to replace a laser printer I have been using since 1994. I'm not sure this printer will last for 18 years but so far I am VERY pleased with it's performance. I was really interested in the copying and scanning functions. The faxing is not very important to me so I cannot comment on that and that is my reason for only 4 stars. The software was easy to download into my desktop and laptop. I have used the printer for a couple months with no problems.


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Solid machine

By John113 from Dallas on 04/05/2012


Bottom Line:

Yes, I would recommend this to a friend

This is a very solid machine that functions reliably. Reasonably easy to set up--wireless features work well and are very flexible with laptops. The scanner feeder (generally the weak point on consumer machines of this type) has worked well.


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Better than my other Printer

By LadyPilot from Undisclosed on 04/05/2012


Bottom Line:

Yes, I would recommend this to a friend

Less foot space, not as high, noisey, good quality print, blew my ciruits a couple of times if when I had it on its own receptacle. Have to shut things down in the room when printing. Even though my other printer was on a UPS, do not put this one on it or it will wipe it out.


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Best Printer

By Niecyw from Manassas, VA on 04/01/2012


Bottom Line:

Yes, I would recommend this to a friend

I love the MFC-7860DW. When I was looking for a wireless printer, my brother suggested this printer because he had a prior model. He said he never experienced any issues with his model. I am not a technology person, so was a little concerned about setting it up myself, however, it was easy to set up. The print quality is excellent. The printer has several features; all work flawlessly. I am very very pleased with my purchase.


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Brother Fan

By tabcpa from Pittsburgh PA on 03/31/2012


Bottom Line:

Yes, I would recommend this to a friend

Very good printer for the price, a little noisy but speed and print quality very good. Set up and installation was a breeze. Able to use all features Fax, scan etc. I work at home and like the fact that I can multitask with others on my network.


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Toner Hungry

By Aerobat from El Centro, CA on 03/30/2012


Bottom Line:

No, I would not recommend this to a friend

This has to be a design flaw. This unit only gets about 500 sheets per "Factory" toner. I called the factory and they explained how to reset the toner counter but it stops altogether after another 500 pages. However, I bought some re-filled 3rd party toner and I get over 2000 sheets ... and the re-fills are cheaper??? I have a different Brother laser (HL-2240) that uses the same cartridges and it's fine but I see others here also have this same toner problem with this model so I suggest you stay away from this model.


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Good product

By Babu from Undisclosed on 03/30/2012


Bottom Line:

Yes, I would recommend this to a friend

The product is good, but the settings are little complicated. I bought it four months back, but until now not able to set up the wireless connection. The instructions are very confusing. Otherwise performance is very good. However, the price is high. Not worth for the price.


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Fair Purchase

By Rainlady from Waco, TX on 03/30/2012


Bottom Line:

No, I would not recommend this to a friend

I have mixed feelings about this printer. I like the fact that it has a spot to feed envelopes through; however, often times the envelopes jam and you have to re-set the printer. Also, if you are printing multiple pages of the same item, many times the print on each page is grainy or smudged. Some will be clear and others are really grainy. It seems like the printer is using too much ink. As of yet, I have not found a way to correct this problem. Pretty good printer.


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Second to none

By Maverick from Quarryville, Pa on 03/26/2012


Bottom Line:

Yes, I would recommend this to a friend

Like all the other reviews, this printer is extremely easy to setup. Use a usb cable for first initial setup even for wireless network just to program it to talk to your network. Once done, rest of computers just run the software and done. I've had problems in the past trying to set networks up before but as long as you read the instructions wich are easy to understand, takes less then 5 minutes! This is the best machine I ever purchased, use it constantly in my home network shared with 1 pc, 2 laptops, & 2 smart phones. Highly recommend to everyone. Truely is a multifunction center, takes a lot of work out of easy printing, scanning, copying and faxing!


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Very BAD Choice MFC-7860DW

By Mehna from Naperville, IL on 03/21/2012


Bottom Line:

No, I would not recommend this to a friend

I'm absolutely disappointed in the build, quality, driver software, functionality after spending the kind of money that I paid for it. Flimsy cheap plastic; drivers included for a country "PAB" - Now what country has such abbreviation in it's name, I haven't still been able to figure out. The Fax, Scanner and Duplex printing functions are HORRIBLY complicated and non-intuitive. All-in-all I should have gone with my first choice of competitor's laser printer. Save your money folks!


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Great Printer

By JJRGV from Edinburg Texas on 03/21/2012


Bottom Line:

Yes, I would recommend this to a friend

I purchased this printer to complement a color inkjet that prints well but is too expensive for printing day to day items that I need for only short term purposes. It also does a great job printing manuals since it seems most products no longer come with them but rather with a link to where you can print one if needed. The installation was a breeze and connectivity via wifi is great. I've only had one connectivity problem and that was caused by the wifi gear and not the printer. Print quality and speed are both good. It is noisy while printing but quickly goes to sleep when the job is done and is unnoticed. I am a happy customer. The starter cartridge lasted me well over a month so I am optimistic that it will be economical on the use of toner.


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Toner Hog

By KentM from Undisclosed on 03/09/2012


Bottom Line:

No, I would not recommend this to a friend

This is a toner hog. I'm on my 3rd toner cartridge in less than 2 months. I put the last toner (TN420) in 9 days ago and I'm getting a message already to replace it. It will be cheaper for me to junk the machine rather than use it for a year. Absolutely terrible.


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Great device except for . . .

By zeke from Oklahoma on 01/29/2012


Bottom Line:

Yes, I would recommend this to a friend

The MFC-7860DW is a great product, except I have to re-install brxtwain_340-228b.dmg each time I turn my computer off if I want to use the scanner. I followed someone's suggestion that I put the file in my dock so that I don't have to download the file each time. Although that is annoying, I think it is a great product.


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Poor Set-Up Instructions

By Johnson from San Antonio on 01/21/2012


Bottom Line:

No, I would not recommend this to a friend

This printer was harder to set up than any of the other ten I have owned. Very disappointing


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mediocre

By dhgynmd from Undisclosed on 01/19/2012


Bottom Line:

No, I would not recommend this to a friend

There are too many little things that add up that make this machine a dissappointment. The fax software limits the number of attempts and does not permit any control on the time interval. Can print duplex but can't fax the printed duplex forms unless done manually. No point in doing lots of duplex printing if i'm forced to send them manually which would consume far too much time. Many more complaints but not worth any more of my time. Wish i had not purchased this.


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I love my new toy!!

By SophieS from Austin, TX on 10/31/2011


Bottom Line:

Yes, I would recommend this to a friend

After fighting against our old HP Photosmart inkjet printer for months, we finally got this glowing new toy Brother MFC-7860DW!! I could not believe a big company like HP could not develop a Windows 7 compatible driver for their printers! I fell in love with the Brother printer the same day I got it, which is today! The installing driver is so compatible to our Windows 7 64x system. The installing process is smooth. The keyboards on the printer are so comfortable. Wireless printing and scanning works pretty well too. Perfect choice for home and small business use! Very cost effective compared to other products on the market!!


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How do you print envelopes?

By gew711 from Tucson, Arizona on 10/27/2011


Bottom Line:

No, I would not recommend this to a friend

I've previously owned and used an Epson later printer, an HP inkjet printer, and never had any difficulty figuring out how to print envelopes. Yet, after installing the Printer driver from the CD-ROM for this Brother printer, and paging through the manual, I still don't see where (like on other printers I've used) there is a kind of drop-down menu and you click on Envelopes (after you have the document on the screen) and the printer prints the envelopes! I don't see where any of this exists on this Brother printer! Is it necessary that such a basic printer function (printing envelopes) be so difficult to figure out?


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Most Amazing Laser Printer Ever!!!

By DoctorFrank from New Smyrna Beach, FL on 08/23/2011


Bottom Line:

Yes, I would recommend this to a friend

For a simple person wanting a printer that can: be wireless or wired, print double sided, and have one set of toner that can last for much longer period of time any regular ink can, this is the perfect printer. I have realized long ago that I barely use color, and this is really the perfect solution. It prints super fast, and barely makes a noise. A fair price for something so awesome! It's a must have!!!!!


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Best Purchase Ever

By Shinichi41 from Undisclosed on 08/23/2011


Bottom Line:

Yes, I would recommend this to a friend

Black and white printer is very useful for ordinary purposes. We use copy, scanner and print function everyday.


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Great Value

By DR818 from Los Angeles, CA on 08/22/2011


Bottom Line:

Yes, I would recommend this to a friend

This is my second Brother multifunction laser printer. I purchased the first one years ago and it's still going strong with my son at college. I decided to get a new one for the duplexing feature which you can't find anywhere at this price. The feature works beautifully. The print quality looks as good as a printer costing 3x as much. The scanner and fax (who ever faxes anymore?) work great. This is a great machine for home, school or a small office. My only issue is that the manual feed doesn't always grasp the paper on the first try. Similar to my last one and I had hoped they would have improved it. A minor inconvenience. Maybe the next model.


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great product

By honda97123 from Hillsboro, OR on 08/22/2011


Bottom Line:

Yes, I would recommend this to a friend

I was looking for a black and white laser printer to replace my old color jet ink printer! I did some research and found this brothers MFC-7860DW had all the options for multifunction printer I was looking for at a competative price. It was an easy wireless set-up and prints at a good speed. The laser cartriges are sold at a competative price. I would recommend this multifuction printer to anyone looking for a good black and white printer.


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Great all in one

By Boots from Central IL on 08/22/2011


Bottom Line:

Yes, I would recommend this to a friend

Have not used it much, but what I have it works quite well. Love the wireless LAN! Was easy to set up.


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Not what I expected.

By tbinwa from Undisclosed on 08/22/2011


Bottom Line:

No, I would not recommend this to a friend

The printing function works well, as does the fax. The scanner doesn't allow me to scan multiple pages as one file. Every page saves to a separate file. Very cumbersom to email recipients. Have yet to figure out one touch scanning. Also fairly noisy, except when sleeping.


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great machine, lousey support

By wildfire from New Mexico on 08/22/2011


Bottom Line:

Yes, I would recommend this to a friend

This multi-function machine works even better than the earlier model I had...it prints darker from Word. It is very similar in design, so easy to get familiar with. However, I had a problem getting it to talk to my computer and called Support. What a disappointment. In the past Brother support has been very good. Not this time. I got someone on the other side of the world who didn't have a clue. And was also very hostile and wouldn't connect me to anyone else. Wish Brother would use only US personnel for support.


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Great....but

By Wireman from California on 08/22/2011


Bottom Line:

Yes, I would recommend this to a friend

I have a smart phone and saw the app for Brother and decided to buy the 7860DW for wireless printing as I have other great products from Brother. The fact that the Brother is a Laser printer saves me money over the other brands of ink jet wireless printers. Sometimes I need to print out E-mails or other text documents and was disappointed when I tried to print them and learned that the software could only print PDF files. I understand that Brother is working on an update to correct this disadvantage. Otherwise, this machine is wonderful in all other aspects.


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Major disappointment

By familylaw from Undisclosed on 08/21/2011


Bottom Line:

No, I would not recommend this to a friend

I purchased the MFC-7860DW for my small legal practice, based on online reviews. When I got it to my office to set up, I found out that to print an envelope you have to open the back cover, pull down two levers, then open the front manual feed slot, slide the levers to the correct size, then feed one envelope at a time. Believe it or not, some of us still have to send out snail mail. I have had to hook up an old inkjet printer that allows me to load multiple envelopes


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Works OK for investment

By AH6130 from Cumming GA on 08/21/2011


Bottom Line:

Yes, I would recommend this to a friend

Print's great. Scans to PC in color even though we only print in BW. However, we consistently have to setup fax receive to the computer about once a week.


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Great!

By CorkyF from Western MN on 08/21/2011


Bottom Line:

Yes, I would recommend this to a friend

I've had the brother MFC-7860 for a few weeks now and am very happy with it. I've been using a brother 4800 series MFC for about five years now. I bought the original because I wanted a laser printer, automatic duplexing, and low-cost toner. The original delivered all that. I got a terrific deal on it as it was a refurbished model, but couldn't tell it from brand-new. It has worked flawlessly since I bought it. A while back I purchased a new laptop with Windows 7. I couldn't get the software for the older brother to work on my Windows 7 laptop. Time to buy a new printer. One thing was a must-have and that was automatic duplexing. Another feature that I really wanted was a wireless connection. I got both with the MFC 7860DW. Another feature that was at the top of my list was low-cost toner. The toner for this model is a little bit higher in cost than my old one, but not a deal killer, it's still reasonable. Installation was relatively simple though a little more complex than installing your average printer. Wireless connectivity though was a little more complicated than my inkjet printer. With my inkjet there's a menu choice that says "connect". I then enter my password code, push okay and everything is done. With my new laser there are quite a few more steps involved, making things somewhat more complicated. Not a big deal if you only do it once, but it becomes quite a hassle if you have to do it on a regular basis, as I did. The unit kept dropping the connection if the unit wasn't regularly used. I may be gone several days at a time and upon returning home would have to reconnect the printer. However I discovered my laptop was doing the same thing. The issue apparently was in the router, as I tweaked some settings and haven't had an issue since. I have two desktops and a laptop and they all work fine with the new printer. These unit does what it's supposed to do..... Clean crisp text, flawless duplexing, and fast printing. I haven't really had a chance to use the other features such as scanning, and faxing. What few things I have scanned I've been very pleased with. All in all I am quite happy with this unit. Simply put it does what it's supposed to do. It's also an attractive piece of equipment. One thing I have noticed though it is quite a bit quieter than my old laser MFC. With the old one I could sit in any room and hear it printing, with the new one I have to get up and physically check the machine. This should please a lot of people as one of the complaints I have heard on the Brother MFC's is the noise. This one makes less noise in my inkjet. Would I recommend this to a friend, definitely. Based on my experience with Brother I will receive many years of service from this unit. If you're looking for a full-featured laser MFC at a reasonable cost this unit is it.


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Great printer!

By Pisces1954 from Colorado Springs on 08/20/2011


Bottom Line:

Yes, I would recommend this to a friend

This item arrived in less than one week, set up easliy and has performed to my expectations. I recommend this as a great home office all-in-one!


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MFC-7860DW

By Anonymous from Central Pennsylvania on 08/20/2011


Bottom Line:

Yes, I would recommend this to a friend

The software is easy to install. The only quirky thing I have found is, your answering machine needs to be plugged directly into the printer. If you plug your answering machine into another telephone jack in your house, the fax on the printer will answer the telephone, not your answering machine. Since we rarely receive faxes, that is not a problem.


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Has not come very far in ten years.

By CaptainVoid from Oklahoma on 08/20/2011


Bottom Line:

No, I would not recommend this to a friend

My wife and I bought a Brother MFC about 10 years ago. It still works (mostly, some problems led to buying this one). The printing on this one is fast and good quality. The wireless ability is also great. Negatives: Brother has not improved the interface in ten years. You still set up the time and date using the one line LCD on the machine. Hello, it's 2011, write an app. or let me open an interface on my computer like most of the wireless routers have had for ten years. Create a decent interface that lets me set up everything within a program: date, information on fax pages, answer mode, etc. and then hit "save" to apply it. Also, when Steven Colbert makes jokes about not being able to set up his wireless printer, you can be darn (brother won't let me say the other word) sure they are too hard to use. Impossibly hard. I am very tech savvy and it took me two hours, a lot of luck, and a lot of trial and error to get it set up. The instructions are worthless tech jargon that no one but our IT guy at work would understand. I still have not figured out if I can scan or fax wirelessly because there is no decent manual. I could go on. The hardware itself is great. The interface (at all levels) is terrible. I recommended my old Brother MFC to dozens of people, including 100 or more students over the years. This latest one is just the same printer from 2002 in a black box. I am unlikely to recommend it over any other brand. I am really disappointed that the interface has not improved in all this time. What are you spending you time on? The device does the same thing now as ten years ago and not much faster. It doesn't look any cooler. It is no smaller. What have you done for the last ten years in R&D? Hire some new people.


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network too complicated

By NWmale from Oregon on 08/20/2011


Bottom Line:

No, I would not recommend this to a friend

The printer is great. But trying to connect to wired or wireless network is almost impossible. I am in charge of a dozen computers with an SBS2003 server at work, but could not get this to work on home network. But attached to computer (USB) it is flawless and very happy with it.


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Great All In One Laser Printer

By CPDBLUE from Chicago, IL on 08/20/2011


Bottom Line:

Yes, I would recommend this to a friend

I would only purchase Brother printers. This printer works flawlessly. The page feeder mechanism is the best and the wi-fi is easy to set up and use. I have owned serveral brands of printers and Brother is the best for the money.


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Great printer

By liberty from Mission, TX on 08/20/2011


Bottom Line:

Yes, I would recommend this to a friend

Have three of the Brother Printers-2 of them are wireless. One in my office and one at home. I use the one at the office for scanning from my laptop and it works great. The one at home is used by my kids since they have laptops and can print wirelessly from anywhere in the house. Great machine.


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A great fit

By Oldebotte1 from Chicago, IL on 08/20/2011


Bottom Line:

Yes, I would recommend this to a friend

The printer itself works great; it's a perfect size for a small office. We're wireless, using both a MacPro and a Sony Vaio Netbook. Installation requires knowing your network's passwords and codes. We needed help from a tech-saavy relative (who can't even change a tire). My Netbook & printer needed about an hour to finally accept each other. Now all is well; copy quality is ok & everything works.


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Great wireless

By toyotatrout from Springfield, MO on 08/20/2011


Bottom Line:

Yes, I would recommend this to a friend

Bought for wireless and copier functions, along with its laser printing for cost. Has copied well, and fairly fast. Wireless set up was accomplished without problems. Fast printing from wireless laptops. Has made it much more convenient for laptop printing anywhere close to the house. No problems at all, well pleased. (Have had for 2 months) Appeared much better built than some of the other multi function copiers with loose and sloppy lids.


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Good stuff

By econjeff from Ann Arbor, MI on 08/20/2011


Bottom Line:

Yes, I would recommend this to a friend

I bought the MFC-7860DW about six weeks ago and have generally been very happy with it. It was easy to set up and it prints surprisingly quickly. On the downside, the fan is a bit noisy, as noted in some of the reviews elsewhere. Also, I was disappointed that it could not scan directly into PDF format. I should note that I did not install the fax component as we have no land line. Overall, a fine product. I would buy it again.


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good product

By borne from Fresno,Ca on 08/20/2011


Bottom Line:

Yes, I would recommend this to a friend

Good product for the price always have been a brother fan. and Products have been bought before are still reliable to this day. So I would recommend buying this product. Although there is room for improvement on installing this product.


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Upgrading to a better machine

By Pablo from Fairhope, AL on 08/20/2011


Bottom Line:

Yes, I would recommend this to a friend

I've been a small office user of Brother Laser MF machines for some time. The cost of ink, the excellent customer support, particularly for network printing and reliability have been great. My 8660DN was having paperfeed issues and cost to fix was about half the price of a new machine. (It was 6 years old) Current model had all the features and them some and took a smaller footprint. Easier envelope and special paper slot is convenient. Still need to figure out how to scan multiple pages. Once you get a Brother printer, nothing else really does the job so efficiently.


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finally

By Jaques from SF Bay Area on 08/20/2011


Bottom Line:

Yes, I would recommend this to a friend

Macbook pro 15 and 17, G5 tower, 5 iPads, 7 iPods. i have owned 3 HP printers, 2 Cannon printers - all MFC's (AIO). this is the first one that scans to my computers. It is the first one that does it all via WiFi. I had no problem with the upgrade to snow leopard or Lion. Brother, why did I forsake you.


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Great Deal For the Money

By Tomksa from Tucson AZ on 08/20/2011


Bottom Line:

Yes, I would recommend this to a friend

The multifunction center is a great deal for the money. The controls are a bit cumbersome, to somebody who is learning it for the first time. This unit, replaced a fax machine, a copier and scanner. It has a fairly small footprint, which is very nice and saves a lot of desktop space. The only drawback for me, is the fact, that you can only feed one page at a time, in the manual document feed tray. I have only had up and running, for less than a month, so I am unable to attest to all the features that it has. The Wi-Fi is a very nice feature because my office is set up for Wi-Fi.


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Nice, but a bit noisy

By LRS3 from New Smyrna Beach, FL on 08/20/2011


Bottom Line:

Yes, I would recommend this to a friend

I had great previous experience with another Brother laser MFC that I owned for 8 years, but I now needed a wireless model. This one fit the bill for my needs: wireless printing, wireless scanning, and copying and faxing. I had no problem setting it up to work wirelessly with my Apple MacBook Pro. All the function I've tried (I haven't tried duplex printing) work great. My only issue is that the machine is definitely more noisy when on than my previous Brother MFC. But, on balance, I still recommend it.


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Excellent Laser Printer

By ColemanFarms from Park City, KY on 08/20/2011


Bottom Line:

Yes, I would recommend this to a friend

Have had this printer for 3 months. LOVE the duplex printing. Excellent quality printing. Software for scanning is easy to use. Easy setup for fax. We have 3 full-time college students all using this product and holds up to their constant demand for multiple page printing. Easy to change from double sided printing to single sided. I have owned 3 other older models of Brother MFC products and this product holds up to the others and their reputation. EXCELLENT QUALITY AND PERFORMANCE!!!!!!! A MUST HAVE. Could not live without the MFC functions!!!


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Good Value

By snowqueen from Arizona on 08/20/2011


Bottom Line:

Yes, I would recommend this to a friend

I like the MFC 78-60. The fax, and copy are easy to use and I appreciate the low cost per page printing. I used to buy HP printers because they last forever; but the cost of their printer ink is double the cost of this machine. Time will tell how this holds up. The scanner was a bit more difficult. It does not allow you to scan directly to email unless you have an MSN account, which I don't. so that is somewhat misleading. So then you are stuck with the old method of scanning the document to your computer and then emailing it as an attachment. I wish I did not have to take that extra step and do not like that I have to hook up with a micro-soft MSN account to use that direct email function


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Good value

By JimW02 from San Jose, ca on 08/20/2011


Bottom Line:

Yes, I would recommend this to a friend

I've had the machine about 3 months and it has worked flawlessly. It's so much quicker and quieter than my old Lexmark. Also, after using this laser I'll never go back to an inkjet.


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GREAT PURCHASE

By BCMILLER35 from VALLEY FORGE, PENNSYLVANIA on 08/20/2011


Bottom Line:

Yes, I would recommend this to a friend

I OWNED THIS PRINTER FOR APPROIMATELY 6 MONTHS NOW AND LOVE IT. SO FAR NO PROBLEMS. MY PRINTER IS LOCATED IN ONE ROOM AND MY PC IS IN ANOTHER ROOM APPROXIMATELY 35 FEET AWAY AND STILL PRINTS GREAT WITH NO PROBLEMS.


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Solid workhorse

By DBarryS from North MA on 08/20/2011


Bottom Line:

Yes, I would recommend this to a friend

Purchased this to replace an earlier 7820 that had died. Problems with paper feed out of the box but the replacement has worked fine. Brother's software works well even over a WLAN and is reliable


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So Far So Good

By JohnnieD from North Carolina on 08/20/2011


Bottom Line:

Yes, I would recommend this to a friend

I haven't used it extensively yet but it is a great versatile unit. A couple things bothered me. First, I started using it wireless, but at a location prone to power failures. Tech support said with a power failure, it may lose the wireless setting which could turn out to be a nuisance. Also, it prints duplex (both sides of paper) but when you select that option, if using Word 2010, the menu still implies you are only printing one side. Took a while for me to realize it would print both sides given that setting confusion.


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Great Purchase

By Realestate from Becker, MN on 08/20/2011


Bottom Line:

Yes, I would recommend this to a friend

We have a small office and it does everything we need, fax, scan & print. It is fast, quiet and the print quality is excellent. The set up was easy and we have had no issues! We would highly recommend it for home or office if no color printing is needed. We have always had HP printers, but we are considering a Brother color laser printer, since we like this one so much.


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