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Brother Business Smart Mfc-j6920dw Inkjet Multifunction Printer - Color - Plain Paper Print - Desktop - Printer, Scanner, Copier, Fax - 35 Ppm Mono/27 Ppm Color Print - 22 Ppm Mono/20 (mfc-j6920dw) Reviews
Brother Business Smart Mfc-j6920dw Inkjet Multifunction Printer - Color - Plain Paper Print - Desktop - Printer, Scanner, Copier, Fax - 35 Ppm Mono/27 Ppm Color Print - 22 Ppm Mono/20 (mfc-j6920dw)

Brother Business Smart Mfc-j6920dw Inkjet Multifunction Printer - Color - Plain Paper Print - Desktop - Printer, Scanner, Copier, Fax - 35 Ppm Mono/27 Ppm Color Print - 22 Ppm Mono/20 (mfc-j6920dw)Added to our catalog within last 30 days

Low cost printing with super high yield (xxl) replacement ink cartridges approx. 2 400 pages (black) and 1 200 pages (color). Print copy scan and fax up to 11" x 17" (ledger size) to create high impact business documents. Also has the added convenience of up to 11" x 17" single pass duplex print ... <more> 

Brother International Model: MFCJ6920DW

$352.25

3 in stock
This product qualifies for FREE Ground Shipping!

Product Reviews


Average Customer Rating:
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(based on 168 reviews)

69% of respondents would recommend this to a friend.

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Big Footprint - Duplexing :-) Paper Feed Jams :-(

By JayP from Clinton, CT on 10/03/2015


Bottom Line:

Yes, I would recommend this to a friend

I have used this product for about 3 months -- printing, copying, scanning & faxing. Best features: DUPLEXING in each function -- print, copy, scan & fax. Works ell, seldom jams paper OUTPUT and prints on both sides of a page saving loads of paper, espectally if you're in the drafting stage. Worst features: 1. Blank paper feed INPUT simply will not work if stacked in a portrait position -- I switched to landscape orientation when loading the paper tray, and the paper feed worked just fine. 2. If the unit jams, it makes you go through each step of opening every door before it will reset the unit to print. No other printer that I've ever used requires this annoying routine. 3. Rear envelope feeder for single use, yields crooked print, and often will not feed unless you stand over the unit and give the envelope a nudge into the unit. If you print many envelopes, this could be a deal-breaker for you. I really wanted the duplexing feature, so I am willing to work with this unit and tolerate the small annoyances. However, I also own a Brother MFC-J5520DW (smaller, no duplexing but is otherwise similar in many respects to this model), and the rear envelope feed of that machine feeds envelopes flawlessly -- go figure?


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Good Printer

By Tina1 from Kirkland, IL on 10/01/2015


Bottom Line:

Yes, I would recommend this to a friend

Works great, the only complaint is it takes a few moments to do many things like if you want to scan then copy, there is a delay. I end up standing at printer waiting for it finish the last scan or copy before I can scan or copy another sheet.


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worst experience ever

By bnb4623 from Tuscaloosa on 09/29/2015


Bottom Line:

No, I would not recommend this to a friend

I went completely against my gut and purchased this all in one because it offered so many stand-out features. I loved that it was NFC compatible on top of supposedly having high-quality prints. These are NOT high quality prints, my NFC works MAYBE half the time, and the initial set up is a nightmare! It states I can use one sided print if I should run out of a certain color, but it absolutely will not print anything if 1 color should go out. So by all means, KEEP EXTRA ON HAND IF YOU SHOULD DECIDE TO GET INTO THIS! Also, I do NOT need a printed report each and every time I connect to Wi-Fi-such a waste of ink and paper! If there's an option to turn this off, I've yet to find it, and I've tried EVERYTHING. I'm a stay at home mom, and do not have a large income. I opted for this more expensive printer because as a girl scout leader, many printouts/forms, etc. are always required. I was expecting this printer to fulfill these BASIC needs... It did not, unfortunately. Extremely disappointed in this purchase and will more than likely not purchase another Brother product.


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Great Choice

By pd161 from Maryville, TN on 09/26/2015


Bottom Line:

Yes, I would recommend this to a friend

After comparing other brands, models, and feature of each I decided this was best for me. Everything has worked as I desired. This was a great economical choice.


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nice printer has a learning curve...

By reflexusa from san diego, california on 09/26/2015


Bottom Line:

Yes, I would recommend this to a friend

this is a very nice printer, fast and efficient. the learning process was the only issue I had, see I was used to pages being printed one way and done. this printer loads paper in one way for letter and the other way for larger than normal. the options for everything and I mean everything are plentiful and I am eager to use them all if I can. that wont happen .lol good job brother


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Usually reliable

By Wildo from Miami, FL on 09/25/2015


Bottom Line:

Yes, I would recommend this to a friend

When working properly, the MFC-J6920DW is really wonderful. When working, it provides a great range of outputs from a wonderfully condensed package. That said however, we've had 2 defective machines that needed to be replaced within the first year. Additionally, we repeatedly have delays where we need to turn-off and unwire the machine when trying to simply send a scan to our computer. Hopefully, the issue can be resolved in future software upgrades.


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excellant choice

By brothersbest from texas gods country on 09/23/2015


Bottom Line:

Yes, I would recommend this to a friend

Fantastic unit quiet and just what the proffessor ordered.


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PERFECT FOR THE JOB

By RICKYD3 from MOUNT HERMON, LA on 09/23/2015


Bottom Line:

Yes, I would recommend this to a friend

Great little printer. I need the 11 x 17 for my drafting and this printer does a great job without taking up much space.


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Excellent machine. Easy ...

By tough from Undisclosed on 09/23/2015


Bottom Line:

Yes, I would recommend this to a friend

Excellent machine. Easy tso use. good ergonomics. Very versatile.


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You get what you pay for.

By JWarye from Calif on 09/22/2015


Bottom Line:

No, I would not recommend this to a friend

I expected more and I bought it for the brand name and price and feel that I should have received more. I also have a Brother laser B&W that I love.


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Slow

By Whisper from Kalispell on 09/20/2015


Bottom Line:

No, I would not recommend this to a friend

Slow process to make copies. AirPrinter used to work ok, now can't even get it to print. Support is not good, doesn't ever give me info requested, nor do the help instructions ever "help". Reduce/enlarege does not have a custom setting, so very limited. Copies aren't great quality.


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Nice print quality, but...

By Enos from Undisclosed on 09/19/2015


Bottom Line:

No, I would not recommend this to a friend

First printer died, but Brother replaced FAST at no charge, A++ for that! It prints fast, and result looks very good. Ink is the most inexpensive I've seen & the Ultra High Yield is excellent. However, it will feed too many sheets, causing misprints...wasting paper & ink. Frustrating when doing a large quantity of same copies, say 25. Will lose 5 or more copies out of 25. Tried all forms of paper adjustment, fanning paper...no luck. Have to watch the printing as it works, would not buy again.


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Beware!

By Goldies from California on 09/15/2015


Bottom Line:

No, I would not recommend this to a friend

Encountered numerous breakdown with printer MFC-J6920DW. Unit will not power on. Brother offered a replacement with a refurbished unit. Unsatisfied customer.


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nicest gift received from family

By sunshine22 from Red Bank, NJ on 09/14/2015


Bottom Line:

Yes, I would recommend this to a friend

I love this printer etc. So far it has met all our expectations. We have had it only one week but it is doing great.


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Beats my Expectations

By businessman2 from Murrieta, California on 09/11/2015


Bottom Line:

Yes, I would recommend this to a friend

Have always purchased HP printers. This was my first venture in buying a Brothers merchandise item except for the Label Maker. The set-up was easy, the usage of the product is easy. A little confusing when loading the print paper for the first time. Clear print and images. So far I am enjoying the usage of this product.


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Very Good Black & White Printer

By Ratchaser from Undisclosed on 09/07/2015


Bottom Line:

Yes, I would recommend this to a friend

Printer and copy works very good like the option having 11x17 not used often but good to have when needed. Like the print speed. The only negative thing I can say about this printer is the color printing and copies are not the same quality that HP has . Very happy with ever thing else. I would purchase again when needed. I have had good results with all Brother products that I have purchased.


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#1

By WDxx from San Luis Obispo, CA on 09/04/2015


Bottom Line:

Yes, I would recommend this to a friend

Great product so far as I just purchased the printer


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Good customer Service

By R2D21961 from Miramar, Florida on 08/31/2015


Bottom Line:

Yes, I would recommend this to a friend

The brand new printer fails (connectivity), brother customer service replace it in less than 72 hours


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Great gift

By SueB from Undisclosed on 08/27/2015


Bottom Line:

Yes, I would recommend this to a friend

Great printer. Love the wireless feature. User friendly.


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Great 4 in 1 for my small business

By wildman from LaGrange, GA on 08/27/2015


Bottom Line:

Yes, I would recommend this to a friend

I've owned this unit for approx 5 months and it has performed admirably. Brother's customer service has been exceptionally helpful and accomodating. Very happy with this overall experience.


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My new favorite

By Lobo from Texas on 08/26/2015


Bottom Line:

Yes, I would recommend this to a friend

I like this printer so much that I now have 3 of them. As a small business operator dealing with construction, I need a printer that will easily and quickly print 11" x 17" tabloid and 11" x !4" legal for leases, etc. Feeding one sheet of 11 x 17 at a time is not an option and this baby holds a ton of it in the bottom tray. Just like any ink jet, frequent use keeps it printing well. I've owned every kind of printer on the market and this is my new favorite.


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WOW! What features!

By macengr from Atlanta, GA on 08/26/2015


Bottom Line:

Yes, I would recommend this to a friend

I have had many printers over the years and have repaired even more. This printer has impressed me greatly, and not just for it's performance. I have used Epson and HP printers exclusively for more than thirty years. Mostly using Laser printers. The capabilities offered by an all-in-one printer caused me to go to inkjet printers and especially the Brother MFC-J6920DW! The capabilities this all-in-one has exceed that of much more expensive printers/copiers. I especially appreciate the 11x17 capacity and the two paper trays. In this day and age I needed the NFC printing from my phone and tablet. The reason I was willing to break from buying an Epson or HP this time was my history with Brother fax machines and labelers. They have always served me well. So I am confident this purchase will be more than satisfying as those have been.


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I am delighted with this printer

By bmb600 from Baltimore, MD on 08/26/2015


Bottom Line:

Yes, I would recommend this to a friend

The printer works as advertised and is flawless. I love the speed but I particularly love the document feeders flawless operation while scanning two sided documents.


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Frustrated

By Hear4u2c from Wisconsin Rapids, WI on 08/26/2015


Bottom Line:

No, I would not recommend this to a friend

The specs on this computer meet all my office needs, but the print quality on all settings is not as sharp as my lesser dpi printer. Darkest density on best quality comes out bright, but still fuzzy compared to a 1200 dpi where this one should be 6000 dpi. I have no need to print photos. I only want crisp letters from print & copy. It also prints much slower than expected from specs on all settings. It communicates perfect with a smart phone. Computer setup took about 20 minutes with a disk. We set up 3 computers & 2 smart phones that all communicate with the printer from every room on two levels. Furthest print was probable 30 ft away in upper level. Printer is in lower level office. When it comes down to it, crisp clear print and speed are the finest features of an average office printer. Those are the two areas this printer falls below average.


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Not best choice

By OBDan from San Diego, Ca on 08/25/2015


Bottom Line:

No, I would not recommend this to a friend

Had a Brother printer a few years back. It was a good product. Recently I gave up on another multifunction machine. I considered several brands and chose the Brother MFC-J6920DW. This was not a good choice. Incredible number of paper jams and really, really slow print speed. I was REALLY surprised and disappointed.


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Worst printer ever

By STEC from Undisclosed on 08/19/2015


Bottom Line:

No, I would not recommend this to a friend

This printer start turning on an off any time, sometimes when you are printing it turns off, then it take about 3 to 5 minutes to turn on. I had 3 in less than 4 month.


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Excellent Product

By MrArchitect from Savannah, Georgia on 08/18/2015


Bottom Line:

Yes, I would recommend this to a friend

Awesome printer...needed it to print 11 x 17 size for blueprint drawings. It will also handle legal and letter size as well. Fast, good quality, reasonable ink price and yield per cartridge. BEST printer for the money....valuable asset....you can't go wrong with this printer. NOTE: I do not usually write such good reviews but this printer earned it.


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Decent Printer

By JPEG from Atlanta on 08/11/2015


Bottom Line:

No, I would not recommend this to a friend

Overall good value. Only issue is wireless antenna is very weak. All other peripherals, notebooks and tablets send and receive signals with ease throughout our work area. Only the Brother MFC-J6920DW must be within 10 feet unobstructed line of site to work with wireless communication. Because this makes us have to rearrange the space to accommodate the printer, it makes the wireless feature virtually useless. If not corrected in future models I would not repurchase.


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Broken 1 month out of warranty

By TampaLandscapeDesigner from TAMPA FL on 08/11/2015


Bottom Line:

No, I would not recommend this to a friend

The paper jams up under the print head. No other constrictions. Changed paper. Opened and closed too many times to count. Reset. No luck. The double sided printing also never worked. Most expensive cartridges, all new, now wasted. VERY DISAPPOINTED since I've bought exclusively Brother printers for the last 10 years or more. Never any trouble. Guess they wanted to cut costs, so now it's a much cheaper product for them to make, but in the long run it's going to cost them because I'll never buy another. If I want something to break in a year of extremely light use, I'll buy a HP. At least they're cheap.


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The worst

By Sparrowre from Long Island NY on 08/09/2015


Bottom Line:

No, I would not recommend this to a friend

If we could of returned it and got a refund we would of! Usually love Brothers product but this was and is a nightmare!


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Unhappy with capabilities

By Raym from Texas on 08/07/2015


Bottom Line:

No, I would not recommend this to a friend

Even though this printer prints up to 11 x 17 page size it will only print on legal or letter size paper from the tray. Larger size must be fed single sheet from the back of the machine. You can not designate paper size for special products. I am definitely disapointed in the lack of versatility for this machine. Paper loading is complicated also.


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Partially acceptable product

By BillPA from greater Philly, PA on 08/05/2015


Bottom Line:

No, I would not recommend this to a friend

The printer and copier work well. The machine has a big footprint. The problem is that the scanning is useless. If you set the DPI low, the quality is unacceptable. If you set the DPI high enough for good quality the size of the PDF document produced is HUGE and makes sending as an attachment impossible. I had to buy a small scanner and place it next to the Brother printer.


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Works Great

By timb from Undisclosed on 08/04/2015


Bottom Line:

Yes, I would recommend this to a friend

We bought this for printing on large size paper. And for the scanning features. It is easy to use and to set up.


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I LOVE MY BROTHER!

By LadySag from NOLA on 08/04/2015


Bottom Line:

Yes, I would recommend this to a friend

I love this printer. I do a lot of scanning (about 30 images per job) and it still works just as good as the day I bought it.


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Great Printer

By mceach1 from Mason County Wash on 07/21/2015


Bottom Line:

No, I would not recommend this to a friend

This printer does it all. JUST REMEMBERA to put the top 8 1/2 x 11 paper in the tray sideways or it WILL NOT WORK. Took me forever to figure it out cause men don't read directions. So happy with this machine. Can't say enough about its functions.


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Out performs HP

By 72Sparky from Meridian, MS on 07/18/2015


Bottom Line:

Yes, I would recommend this to a friend

All my life I have purchased HP printers thinking they were the best. I guess because that's all that I see when I enter a retailer. Or that's what I noticed anyway. Well I was have lots of problems with the printer I had so I was determined to find a better one, if I could. I did a littler research on the internet and read the reviews. I was really surprise to read about the Brother line of printers. Well long story short is I purchased the MFC-J6920DW Multi-Functions unit which has the expanded capabilities. Since installing the printer which was very easy. I used the CD that came with the printer and I didn't have all the features that to documentations indicated that I should have. I called the support people and they told me that CD only had the basic drivers and that I should go onluine and download the complete driver that is for that printer. I did that and now the printer performs to my exceptions. Graet printer, well worth the money. Only time will tell just how good it is..


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Great multipurpose ...

By Wallace from Undisclosed on 07/17/2015


Bottom Line:

No, I would not recommend this to a friend

Great multipurpose machine. The print quality is not crisp nor are the colors bright.


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So far great

By marketing4you from Undisclosed on 07/16/2015


Bottom Line:

Yes, I would recommend this to a friend

I am not a techie person but set up was quite easy. Read the brochure, follow the instructions and it worked. So far the printer has been great. For my office use it works just fine. You do have to play with the adjustments if you use shiny or thicker paper, but that is also quite easy to figure out. Personally I don't think it is too noisy, but it's just me in the office and my previous printer was much louder. I don't print a lot every day but I do design flyers etc. and I think the colors are just fine. I like this printer a lot.


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Never again

By Smokie from El Paso, Texas on 07/15/2015


Bottom Line:

No, I would not recommend this to a friend

Just because I can not use no one but your inks I will never bay again. I tried 3 or 4 different ink company's and none of their inks worked in you printer. I have ask my Senator to look into malpractices for your company. Your chip stops any and all different ink company's!


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wise purchase

By itsagoodjobmcgee from jackson nj on 07/14/2015


Bottom Line:

Yes, I would recommend this to a friend

takes awhile to learn new features, like putting the 81/2 x11 paper in sideways rather than normal like the legal. is a little noiser than previous model however over all a great printer for the price. have not tried the 11x17 feature but plan on doing so. oh the colors are not really vivid.has a tendency to be a little washed out.especially when printng over all good job brother. easy to read screen


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Great Value

By barncat from Undisclosed on 07/14/2015


Bottom Line:

Yes, I would recommend this to a friend

works great, connects easily. No regrets at all on this purchase.


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It does it all

By Richard1111 from Undisclosed on 07/12/2015


Bottom Line:

Yes, I would recommend this to a friend

Has to be the best value out there. Love the fact that you can copy to large sheets and in color. r


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Dissapointed

By UnhappyToday from U.S.A. on 07/10/2015


Bottom Line:

No, I would not recommend this to a friend

Purchased this mostly for copying photos to my computer. So, it is now a very large paper weight. Unlike the dozen or so copiers I have previously owned, this one does not automatically send the image to my computer. So it's useless to me.


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Recommend with a caution

By Reilly from Gary, IN on 07/08/2015


Bottom Line:

Yes, I would recommend this to a friend

The printer functions very well and I am pleased so far with my experience with it. However, my caution is that this printer is not capable of printing labels, a fact that was not mentioned in the specs or advertising materials for it. I thought all printers in this day and age were capable of doing labels.


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Network and 11x17

By Chrissy from Iowa City, IA on 07/08/2015


Bottom Line:

Yes, I would recommend this to a friend

We have a small construction office. We use this as a desktop printer in addition to our large b/w printer. This printer is great because it connects to our network and anyone can print to it when they need color prints. It also does 11x17 prints which is great for looking at plans for projects. This is one of the few desktop printers that will network and print 11x17. We had an issue with the rollers sticking on the stack bypass but with the warranty we had - they just sent us a new one.


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Nice printer but....

By Ma123456 from Califonria on 07/08/2015


Bottom Line:

No, I would not recommend this to a friend

Brother have decided to put a code chip in their ink cartridges to prevent from using NONE Brother ink. This was one of the reason I purchased a Brother machine so I could keep my business cost down. There is nothing really different in features or print quality from the competition. Brother is no longer stands out.


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Good

By realestate4you from Undisclosed on 07/04/2015


Bottom Line:

Yes, I would recommend this to a friend

Received this model as a replacement. A little slow response and print. A little noisy for more than 1 person office. Print quality is very good. Appreciate Brother replacing my malfunctioning printer at no cost.


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Good printer

By pkmmhsv from Huntsville, AL on 07/02/2015


Bottom Line:

Yes, I would recommend this to a friend

Printer works great. Issues that I have with it: 1. for 11x17 doc from side feed need some kind of tray to help hold paper in place better and needs to be multiple pages. 2. loses my computer name for scanning purposes. when it did come back did can't reach my computer. Go through MS control panel to get scan.


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It's been great

By JimCVA from Fairfax VA on 06/30/2015


Bottom Line:

Yes, I would recommend this to a friend

The printer was easy to set up. I was using it within a short amount of time (I can't remember for sure, but way less than an hour). I have used it for printing addresses on post cards - it had trouble feeding the cards when the stack got low. I have used it for printing a variety of things using both trays. I have copied a page - just to make sure I could! I have used the scanner to save copies on my computer. I had assumed that the initial ink supply would be used up quickly, but I still have most of the colors and half of the black remaining.


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Don't buy this printer if you need quality

By aabb from Seattle, WA on 06/28/2015


Bottom Line:

No, I would not recommend this to a friend

Brand new unit with very little use before prints come out misaligned and just quit. Could not power on. Sent it back and got a replacement (so was without a printer for 3-4 days) but was happy to get it replaced. The replacement unit has the same problems. The manual feed only takes 1 sheet at a time. the color is not very crisp. this is NOT suitable for business use. Called to complain again and was told the only option would be to take it to a local repair facility. I don't have time for this and would rather just buy a good printer.


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Awesome printer

By Mpruner from Boca Raton, FL on 06/25/2015


Bottom Line:

Yes, I would recommend this to a friend

I have the older version of this printer - the 6890 and it has always been good - so when it came time to replace an HP that has been nothing but trouble we bought this one Fast, reliable, excellent sheet feeder, good print quality. The multiple contact methods are great. Could not be happier


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Decent but finicky

By carlb from Dayton, OH on 06/24/2015


Bottom Line:

No, I would not recommend this to a friend

The printer is fairly easy to use but envelopes are a real problem. The manual feed tray at the back of the printer NEVER picks up an envelope when I want it to. I have to stand at the printer and put pressure on the envelope while it is accepting the print job. Sometimes this works. Sometimes it doesn't. I can always load them into a paper tray but I never print enough of them to just leave them in a tray full time. The envelopes will also not print very close to the left hand edge. Anything closer than 3/4" from the left edge will be cropped off. This makes for a strange looking return address on the envelope. I don't understand this at all because I can print on regular paper right up to or closer to the edge. Trust me, I've tried everything to get this to work better but to no avail. The ink seems to get clogged up rather quickly also. Even when only using Brother ink. The scanning capabilities are nice and seem to work great. Print quality is very good when the ink isn't semi-clogged. The footprint is decent but still a little bulky.


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Good reliable printer

By Arcofelice from las Vegas, NV on 06/20/2015


Bottom Line:

No, I would not recommend this to a friend

Good printer, but envelope feed leaves a lot to be desired.


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Best ever

By Bmed504 from New Orleans on 06/18/2015


Bottom Line:

Yes, I would recommend this to a friend

I purchased this one to replace one the that was broken. I recommend getting one.


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Best Customer Service Ever

By Charleyfus from Massachusetts on 06/18/2015


Bottom Line:

Yes, I would recommend this to a friend

Brother l has been very proactive and generous in providing a replacement printer for the one I had that was not working, and unrepairable. I am very thankful.


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MFC-J6920DW REVIEW

By Anonymous from TEXAS-MOTHERLAND on 06/16/2015


Bottom Line:

Yes, I would recommend this to a friend

EXCELLENT PRINTER, I AM VERY PLEASE WITH IT, I HAVE RUN APPROX. 2500 PAGES THROUGH IT SO FAR AND I LIKE IT. ONLY SUGGESTION FOR IMPROVEMENT WOULD BE TO MAKE THE SCAN TO EMAIL FEATURE A LITTLE BETTER & EASIER TO USE, OTHER THAN THAT IT DOES THE JOB VERY WELL!


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Best large format printer that I have owned

By Steve53 from Undisclosed on 06/16/2015


Bottom Line:

Yes, I would recommend this to a friend

I needed a large format (11x17) print and scan function for drawing mark-ups. This printer does it at a great price. The wireless capability is a huge plus. The dual paper trays makes paper changing from large format to standard letter a thing of the past. Ink consumption seems to be as expected for an inkjet.


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Great All In One-Great Price

By RonH from Windsor, CA on 06/13/2015


Bottom Line:

Yes, I would recommend this to a friend

I bought the MFC-J6920DW to replace the MFC-J6910DW that finally died after 5 years of great service. The 6920 is actually better in printing and scanning than the one it replaced. I look forward to using the new unit for many years. RonH


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Have not used it very ...

By Johnnydl from Undisclosed on 06/11/2015


Bottom Line:

Yes, I would recommend this to a friend

Have not used it very often but it has worked to my satisfaction when I have. Bought it to copy large items.


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never again!

By PrinterShy from San Francisco on 06/08/2015


Bottom Line:

No, I would not recommend this to a friend

We bought a brand new brother printer, used it maybe 3 times and it broke. It wouldnt turn on. I had to go thru a major hassle with the approval process to get it fixed or replaced, Brother said i could have it replaced "not with a new unit, but with a refurbished unit" So i declined. I took it to the approved fixer shop in SF, that was only open at random hours. They had the machine for 2 full months, waiting for Brother to ship the mother board to them. Finally it came. Had I known it would take that long, I would have chose the refurbished replacement. Nothing should fail after only a few uses. Nothing should take so long to repair. Never again !


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Excellent purchase

By EquipmentFox from Orlando, FL on 06/07/2015


Bottom Line:

Yes, I would recommend this to a friend

I am so pleased with this product. I have had a b/w Brother Laser Printer since 2006 which has been excellent. This new printer replaced another manufacturer's multi-function printer. The reason I changed to the Brother Inkjet was because of my continuing excellent experience with the Brother Laser printer. All the facets of this printer are excellent - fax, copy, scan, print +. It is quiet, energy efficient. I HIGHLY recommend this product.


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Meets my office needs

By AG4444 from Portland, Oregon area on 06/04/2015


Bottom Line:

Yes, I would recommend this to a friend

-Easy to set up and to use -good phone support, patient, knowledgeable -print quality good for office use -size good for my office space


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No Alternate Paper Choices

By ArtistPat from Undisclosed on 06/04/2015


Bottom Line:

No, I would not recommend this to a friend

It works great if all you want to do is print standard black and white office copies. Any departure..... note cards, photo prints, mat or glossy paper, vivid color......not so good. You are asking for trouble. Fair color. Any other paper will most definitely jam....even using the settings for glossy or other paper.


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Brother 11 x 17

By Freedom from Warner Robins, GA on 06/02/2015


Bottom Line:

Yes, I would recommend this to a friend

Great print. I forget to turn it off sometimes. It's always a good idea to touch the on/off switch to check. I love the double-sided features. Like the rear variable size single page feature. Love the dual tray feature and use for programs for meetings. Great machine. No problems, no complaints.


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Great printer

By PianoBill from Rex, GA on 05/24/2015


Bottom Line:

Yes, I would recommend this to a friend

This is a great printer, the options are wonderful. It's easy to use and so far has performed great. I love the rear feed (up to 11x17) for printing greeting cards on cardstock paper, envelopes, no need to pull out the paper tray and change from letter paper to cardstock ( envelope, photo paper, etc.) and then back again. The copy, fax, scan functions work as expected and provide additional options that are very useful (enlarge, 2-sided, etc). One negative is that the printed graphics don't seem have quite as much brightness/intensity as my old HP however this MFC printer uses much less ink so the trade-off has saved me some money on ink. The printer also comes with a nice suite of software. I really like the MFC-J6920DW.


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Great Printer

By Vince from Sewell, NJ on 05/15/2015


Bottom Line:

Yes, I would recommend this to a friend

I love the scan format which is larger than legal. I love the fact that you can also print large format 11x17. It also does not use up a lot of ink when printing. The ink is reasonably priced which makes for economical printing. I would strongly recommend it.


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Great Printer

By Danwv from WV on 05/15/2015


Bottom Line:

Yes, I would recommend this to a friend

Works like charm each & every time. The 11x17 feature is an absolute must for my business


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works as advertised. ...

By radams54 from ALA on 05/11/2015


Bottom Line:

Yes, I would recommend this to a friend

works as advertised. would most definitely purchase another Brother product.


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I like the flexibility

By NorCalAdvisor from Livermore, CA on 05/09/2015


Bottom Line:

Yes, I would recommend this to a friend

Wireless and extensive paper handling capability, this printer does things that none of my other printers can.


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Unsatisfied

By UniversityAdminUser from Sacramento, CA on 05/08/2015


Bottom Line:

No, I would not recommend this to a friend

I spent too much time trying to troubleshoot problems with this all in one. Control Center was easy to use for scans, but even if I neatly placed documents in the receiver, the scans came out crooked. I was never able to use the fax successfully, even with tests to the admins in another room of the same building. I attempted to connect this printer to my computer wirelessly on numerous occasions, but gave up as it took too much time. I rarely used this all in one due to its lack of function for me.


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Awesome purchase

By Fraser from Canada, Florida & Sint Maarten on 05/07/2015


Bottom Line:

Yes, I would recommend this to a friend

I have purchased many MFC bother printers in the past and they have all met our work demands. Very happy with the 2 trays and ability to print with out changing the paper each time. Ink is very efficient. Size of the machine is perfect.


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Makes my ife easier

By Archi from Massachusetts on 05/07/2015


Bottom Line:

Yes, I would recommend this to a friend

This equipment allows me to print readable drawings for my clients without schlepping to the print store. I am an architect. I can print 11x17 progress sets for myself and for clients. Very helpful. They are large enough to see details, but small enough to be portable. I am able to charge clients for these progress sets, as I would for full 24x36 sheets, thus offsetting some of my overhead. I did have to get it repaired once, which was VERY inconvenient, but it was still under warranty and free of charge.


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Excellent 11x17

By QDSWV from WV on 05/02/2015


Bottom Line:

Yes, I would recommend this to a friend

I needed an 11x17 all in one. This is the best bang for the buck around. I have owned other Brother products and the quality and longevity is FAR superior to HP.


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Very Good Business Printer

By awford3 from SC on 05/01/2015


Bottom Line:

Yes, I would recommend this to a friend

One of the features that help me decide to buy this printer was its capability to print up to 11x17. I have owned it for 5 weeks now, and I have been very pleased with it so far. It does good quality text and pictures.


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bit weak

By tes93 from colorado on 04/30/2015


Bottom Line:

No, I would not recommend this to a friend

Comparing to my HP, the colors are more washed out. Otherwise works OK


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Love it!

By Anonymous from New Castle, Delaware on 04/28/2015


Bottom Line:

Yes, I would recommend this to a friend

A few things... 1) When printing 11x17 it doesn't auto to the bottom tray...every time have to manually click bottom tray 2) When printing is interrupted (new ink) it doesn't resume printing where it stopped.


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Best all-in-one printer I've ever used

By javadavado from Portland, OR on 04/27/2015


Bottom Line:

Yes, I would recommend this to a friend

I previously had an HP AIO and widebed printer so I could do print outs on both letter and ledger sized paper. It took up a lot of room. I did research online to find a single printer that could do all that and found the MFC-J6920DW to be well rated. It works so much better than my old printers, particularly on scanning. The way the 11x17 ledger sized paper mounts to minimize the footprint is brilliant. It is also quieter and cheaper. I was hesitant to try another brand of printer initially but I'm glad I did.


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Okay but not exactly

By Anonymous from St. Louis, Missouri on 04/26/2015


Bottom Line:

Yes, I would recommend this to a friend

I replaced an HP and this machine is noisier and slower but it gets the job done. The support so far has been superb.


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very nice replacement.

By punjab from eastern pa on 04/20/2015


Bottom Line:

Yes, I would recommend this to a friend

11x17 paper feed is difficult. scan to adobe is inconvenience.


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Good printer. The manual ...

By valencia77 from Tampa, FL on 04/04/2015


Bottom Line:

Yes, I would recommend this to a friend

Good printer. The manual could be improved. I cannot find how to print to a large scale.


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Great Inject Printer

By VictorM from Los Angeles, California on 03/30/2015


Bottom Line:

Yes, I would recommend this to a friend

Best Printer Ever I love it. Prints great, fast & reliable in color or B&W. Great customer service too ! Great Buy, Love It !!! One thing I wish it can do is to be able to set in B&W print mode all the time ( as it is now, I always have to change the print program each time to B&W, otherwise it automatically print in colors).


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perfect for me

By unruliestgrump from Granbury, TX on 03/29/2015


Bottom Line:

Yes, I would recommend this to a friend

do a lot of scroll saw fretwork. great having the capability to make 11 x 14 and 11 x 17 copies of patterns


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features great-picture not so

By lenone from Cleveland, Oh on 03/28/2015


Bottom Line:

No, I would not recommend this to a friend

the two trays are handy. printing 11 x 17 paper is good. the quality of the print is disappointing, compared to other printers I have used.


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Versatile machine.

By OhioKen from North Canton, Ohio on 03/26/2015


Bottom Line:

Yes, I would recommend this to a friend

The machine seems to be a fine machine but, the setup was overly complicated even though a manual came with it. A problem with setting up the wireless network could have been resolved very easily with a minor update in the code.


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im happy

By TechBear from New York, NY on 03/25/2015


Bottom Line:

Yes, I would recommend this to a friend

considering my last computer didnt really work - this new one is a dream! it does everything i want it to and more. and its much more attractive :)


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Good printer

By Jrodrgiuez from Undisclosed on 03/23/2015


Bottom Line:

Yes, I would recommend this to a friend

Rating this printer 4/5 is mostly because of the functionality it adds to a home office. Ledger size, legal and letter printing options truly make this printer worth the price tag. It was cheaper than my previous printer that didn't have those options. The printing and color are average but it does the job well enough.


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Satisfied Custor

By Chief54 from Houston, Texas on 03/20/2015


Bottom Line:

Yes, I would recommend this to a friend

This product is perfect for my use at work and at home. Print and scan quality is great. the auto loader and ability to scan both sides of a document at the same time is also great and cut scanning time by more than half when you consider the time it takes to reload a document to scan the 2nd side. The only issue that I have had to work through is the difficulty removing small documents that get jammed in the auto loader. The space between the auto loaders input tray and the lower level output tray is a little small for my normal size male hands and it does not provide a way to separate the input tray from the lower output tray.


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very good purchase

By randco from paradise,ca. on 03/17/2015


Bottom Line:

Yes, I would recommend this to a friend

i just recd the copier,and i use it to print 11x17 drawings and even my own dwg vellums. works great!!!!!


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Works great for my needs

By mkdaniel from Texas on 03/15/2015


Bottom Line:

Yes, I would recommend this to a friend

The 11 x 17 scanning/copying/printing is the main feature I chose this machine. I do more scanning than anything, and am very satisfied with how well it works. I transport this machine from jobsite to jobsite, and use it daily for all of my needs, and it serves me well.


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great printer

By clinternational from MT on 03/12/2015


Bottom Line:

Yes, I would recommend this to a friend

great printer. love it. easy setup, especially the wireless printing. choice of cartridges and print capacity makes it very economical. not to mention being able to print A4 size. love this printer!


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So far so good

By KM76124 from Seattle on 03/09/2015


Bottom Line:

Yes, I would recommend this to a friend

I was tired of the $79 HP junk we always buy and so i am trying to spend more and hopefully get more. We don't print a lot but wanted something that works when we need it to for both scanning printing and copying. So far so good. Was easy to set up, a lot bigger than other junkers we have bought but that is okay as long as it works. Love the easy menu on the face and fact it's adjustable for to diff positions makes it easy to always read.


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BIG LET DOWN!!!

By Tgreenmi from Brighton Michigan on 03/04/2015


Bottom Line:

No, I would not recommend this to a friend

When printing photos you have to put the photo paper in 10 times before it will start to print. It grabs the paper and sends it through. You have to act fact to put another in because it will grab the normal paper and print on that. You put the photo paper in and it grabs it and you think its going to print and then it pushes it all the way through. You have to do this OVER and OVER and OVER and then all of a sudden it starts to print so you are happy. That is only for a short time because once you see the photo its not square on the paper, sometimes not even CLOSE! When trying to print a 4 X 6 photo it NEVER prints on the paper evenly its ALWAYS off set and the guides on the side do NOTHING to help. SO it can't print photos, maybe it will print the contracts we need. Well it can NOT grab just ONE sheet of the carbonless paper it always grabs more. I have called and they offered NO help to fix the photo problem or the carbonless paper problem. I wish I would have known the problems sooner I would have sent it back. My fault for thinking it would do what the description said it would. The one thing it does OK is you can use the document feeder to scan legal sized documents.


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No Luck with this One

By Anonymous from Houston, TX on 02/23/2015


Bottom Line:

No, I would not recommend this to a friend

Got one print job out of this printer before it died. I think it linked to my network once to do one print job. Turned it off to reboot it and it won't turn back on. I want my money back.


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Hits and Misses

By bealss from Finger Lakes NY on 02/10/2015


Bottom Line:

Yes, I would recommend this to a friend

I have had several Brother printers which have been great, but this particular product has been more problematic. The first issue was with a bad print head. In the first couple of weeks I had the machine the magenta printer suddenly simply quit. Tech support had me go through a special cleaning cycle to no avail. But the issue I had was the fact that Brother twice shipped me replacement ink sets (because you use a LOT of ink to do those cleanings) and probably would have sent a third set if I didn't protest that it ought to be quite clear after a dozen cleanings that doing more would not fix the problem. At that point it was decided to replace the printer. That process went smoothly and the new printer is fine. I'm also a little put out that there doesn't seem to be a way to improve print quality. Colors look weak overall and nothing in my settings will seem to improve that. Lastly, this machine WILL NOT DUPLEX with the Mac driver at 8.5 x 14 legal size settings. This is an issue with the driver, not the machine. It will duplex legal size from a PC without any issue. It duplexes all letter and ledger sizes with no problem. It seems as though this would be a simple fix, but Brother says the problem is with the CUPS driver, which they do not have any control of. I say that's nonsense. Surely Brother has enough programmers to write a Mac driver for their machines. Saying it is someone else's problem is not a good answer. There must be hundreds of Mac users who cannot duplex legal size paper and that seems inexcusable.


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Printing 11 x 17

By Michaelt from Undisclosed on 02/08/2015


Bottom Line:

No, I would not recommend this to a friend

The MFC-J6920DW does not print full image on 11 x 17 size sheet, due to Brothers printer and Adobe reader are not compatible. I had to use Paper Port SE in order to print full image in 11 x 17 sheet. Brothers needs to get this fix.


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One of the Products by one of the Best Compines

By Anonymous from Houston Texas on 02/03/2015


Bottom Line:

Yes, I would recommend this to a friend

I have 4 Brothers sewing machines and I have 2 Brother Copiers. I have enjoyed all of them. I have no problem with this new MFC-J6920DW it is across the room from me and it very quite when it runs prints nice and clear. I will keep going back to brothers they dont disappoint in any way.


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MFC-J6902DW lacking in basics

By TheFlake from Ironton, OH on 02/02/2015


Bottom Line:

No, I would not recommend this to a friend

I have purchased Brother products for the last 7 years and all models purchased have been exceptional until this one. For the first three months, it worked great then began to have problems with alignment/jogging that could not be fixed with tools on the printer. We sent in the product to exchange for a new one but they all had the same issue. The new ones sent to me also had issues with accepting printer cartridges.


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Would give it 0 * if possible

By sunshinestate from Florida on 12/16/2014


Bottom Line:

No, I would not recommend this to a friend

I have been in business 17 years and this is by far the worst printer I have ever owned. Can't print thick paper, doesn't print envelopes without grabbing several at a time, I must print checks one at a time in the manual feed, if put in the tray will usually grab 2 at a time at some point when printing 20 or so checks, manual feed doesn't work 1/2 the time and must redo. I am constantly having problems and finding things it won't do properly. I really hate this machine. I have called customer service but they were no help, you can't fix a machine that was engineered poorly. I just missed the 30 day cut off to return this printer and have purchased bulk cartridges so I am stuck with it. I will buy a Cannon when I use up the cartridges. Will never buy another Brother product.


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Great Value!

By cavdev from Undisclosed on 12/15/2014


Bottom Line:

Yes, I would recommend this to a friend

I upgraded to this model from my old 6490CW. I love the new features of this machine! Purchased specifically because it handles 11X17 paper and is multi-function. The scan functions directly to a PDF file rather than a jpeg like my old machine...so much more usable!! Perfect amount of features for small office use.


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Basic Flaws Make This Printer Poor

By GaryZ from New Castle, DE on 12/10/2014


Bottom Line:

No, I would not recommend this to a friend

I could never get the machine to work correctly. There are not any circumstances under which I can recommend someone buy this printer. It has so many flaws, it is hard to know where to start. Just to be fair, I have purchased over 50 printers in my lifetime. Laser, ink jet, for work, for home, for photop quality printing. As a marketing person, I often have to support them as well. The printer has problem grabbing paper from the main paper tray 1. Not 20 pound paper but nearly ANYTHING else. Glossy, semi-gloss, anything heavier. Nope, jam, jam, jam. Try the straight feed? Nope. Jam jam jam. Sometimes it took 30 tries to get it to grab a single piece of paper, IF it worked the 30th time. It likes to grab multiple sheets from paper tray 1 also, especially when loaded with photo paper. So it prints on a fraction of the fiorst and the remainder on the rest. PRINT QUALITY in normal print (on 20 lb paper) shows line bands. Pretty bad. Nothing cleans them up, even multiple head cleanings. WIFI QUIT after just a month and won;t work any more. So it;s hard wrired despite being purchased to be a wireless printer. Thanks Brother for a great paperweight. I plan to use it as a trade in for the next printer I buy as soon as I can...which will NOT be a Brother printer.


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So far Good..

By Silas from Yukon, OK on 11/30/2014


Bottom Line:

Yes, I would recommend this to a friend

The product is as advertised. Was easy to setup across computers on the Lan. My previous MFC (HP) lasted for 6+ yrs. So, cannot give it 5 Stars yet.


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Complete Failure

By RetiredRockman from Indiana on 11/30/2014


Bottom Line:

No, I would not recommend this to a friend

I received my MFC-J6920DW Printer/copier/Fax Nov. 2013 It was easy to setup. It was for home use and had little use other than PDFs and a few scanned pages. After seven months, While printing an image from a NASA site the screen indicated a paper jam. It appeared that I had the jam cleared but would not allow printing. The inside of the print area was wet with ink. I was able to take it in to a local Brother repair center. After two and one-half months they were unable to fix the problem with new parts and applied for a replacement. It came with no warranty but a special page to clear jams. The new machine was placed in my front seat. No box. No cover. I have large ink cartridges I purchased for this machine and feel it was a complete waste of time and money. I have not used the second machine.


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Great product

By sakshar from Undisclosed on 11/25/2014


Bottom Line:

Yes, I would recommend this to a friend

It will help better manual to understand the capabilities and use of special Apps with detailed explanation. The manual should not assume that the user has some knowledge...instead the user does not know any thing should be the theme.


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Productivity for an Awesome price

By fieldoffice from Frankston, TX on 11/16/2014


Bottom Line:

Yes, I would recommend this to a friend

I have several brother printers after having unsuccessful experiences with HP, Kodak and Epson and for the price and portability this is the best one I have found. It it light enough to move and efficient enough to provide for my needs.


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DISAPPOINTED IN NEW FEED SYSTEM

By PHOTOBUG from Louisville, KY on 11/07/2014


Bottom Line:

No, I would not recommend this to a friend

I replaced an older 11 x 17 all in one (MFC6890CDW) with this printer. Canon changed the feed system to load from the long edge. I assume this saves footprint space. It works great on full sheets of paper, but if you want to print checks, say from Quicken, it will not work on less that a full sheet of checks. I called Technical Support several times and finally, after a few run arounds, was informed that it would not print checks. Sadly, I had to return it to the store.


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Very disappointed

By Calm from Orem, Utah on 11/04/2014


Bottom Line:

No, I would not recommend this to a friend

I thought when I purchased this machine that I was getting the best as I have inall other Brother products that I have used. But I have maybe misunderstood some of the things I thought it could do, and I have had problems with some of the things its supposed to do.. I for instance use some of the paper sizes that I am unable to use with this machine, and I have had isssues with the ADF and printing from the PC.I have used the MFC-J5910DW for several years with great success, but I wanted a printer for larger documents and I should have examined the specs of this one closer before making the purchase.


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Don't use cardstock

By CharlesS from Raleigh, NC on 11/03/2014


Bottom Line:

Yes, I would recommend this to a friend

We just purchased two of these printers at work. If you're printing low volume on paper then this is a great printer. It doesn't use tons of ink, and cartridges aren't outrageous. The scanner works quite well, and the print quality is plenty for standard everyday print jobs. The duplex printing works great, too. It does have some weaknesses, though. First off is cardstock. Neither of the printers we purchased work well with even light cardstock. My colleague and I have lost much time trying to print some simple business cards on standard Avery blanks. It simply doesn't feed them. Once we get them to feed the print quality is acceptable, but by then we've lost a couple of hours at least simply trying to print 50 cards. I'm to the point where it's cheaper just to order them from vista print. Next weakness, if you're trying to print a high volume (more than about 5 pages or so) try to break it up if you can. Sometimes it feeds 10 pages fine, other times it'll grab multiple sheets and you end up with half your document on one sheet and half on the next. It also has a problem feeding really light paper through the scanner (like old typing paper), so you have to scan those by hand. Also, if you try to run to many sheets through the automatic feeder for the scanner it'll end up misfeeding one and it'll get jammed. If you keep it to <10 sheets at a time it does fine. Summary, if you're only feeding paper through it then it works great. If you're trying to make your own business cards or something similar, you may want to look elsewhere.


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Scan=A, Print=A, Photo=D, Mac=F

By JoeWht from Caledonia, MS on 11/01/2014


Bottom Line:

Yes, I would recommend this to a friend

Scanning: Double Side is FAST & GREAT, however it does poor on Yellow paper. Needs a better delivery guard & Deeper Out Paper area. Printing: Printing is great, HOWEVER.. HOWEVER MacBook Pro will not print Double Sided Legal Paper. My Windows will, but not Mac. Paper Trey - Paper retrieval needs work PHOTO: .... UG UG UG UG Rear Paper Feed Needs UPDATING BAD. If CANON can allow 20 Thick Photo cards why can't Brother ? All my prior Printers ( HP & CANON ) you can put 5 pics on the glass plate and they Scan & Save Each Pic to their own file... but not This Brother Printer. It also has issues in " Fit To Page " with Elongated photos. like 8x4 to 6x4. And sometimes it'll make streak lines on each Swipe of the print head. Printing : FAST FAST FAST Networking: I wish it could set itself up as the Network Printer so any file sent could just start PRINTING.. SOFTWARE Pack : Needs HELP.. They need to add photo editing and a better Mac / PC interface --- Regarding all of the above.. I think Brother needs to buy a CANON printer and copy some of it's features.


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Good with one exception

By BarryS from Charleston, SC on 10/26/2014


Bottom Line:

No, I would not recommend this to a friend

I got this printer to replace a MFC J6710DW that was still going strong. I got the new one because I like the appearance better, and the smaller footprint. The MFC J6920DW works every well for all aspects, with one exception. The manual feed for envelopes, photo paper, etc., does not grasp the paper well at all. It takes two or three tries to get the machine to feed the paper every time. My old one did not have this issue at all. But, aside from this, the appearance, speed, footprint, print quality are all as advertised and much appreciated.


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Don't buy it!

By whyz101 from north carolina on 10/23/2014


Bottom Line:

No, I would not recommend this to a friend

I am totally unhappy with this printer. I have not liked one thing about it. I figured I'd get used to it or figure it out, but to me it truly is not worth the money! Very dissatisfied. I typically like Brother products, but this one I wish I could return.


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It's okay but could use some work

By DesignerUser from Arlington VA on 10/03/2014


Bottom Line:

Yes, I would recommend this to a friend

I bought this to replace an HP 7610 printer that I could not get to work with my new Microsoft Surface Pro 3. I was really happy when I set it up with no issues in just a few minutes -- a big change from the weeks of trouble the HP had given me. I was also happy with the ADF feature this printer has -- very nice. However, please note that if you use a yellow, pink or orange highlighter for your work, those colors will not be picked up when you scan or copy a document. The blue and green highlighters can be seen but they're much lighter than your original. And a purple highlighter can hardly be seen at all. If you plan to use this machine strictly for black and white printing and scanning, then I recommend it. I bought two of these, one for my office and one to have at home. If only the scanning/color issues were resolved, I would give this 5 stars.


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Upgrade to MFC

By pjrobbins from Arcade, NY on 09/17/2014


Bottom Line:

Yes, I would recommend this to a friend

I purchased this machine to replace an HP that had given me troubles its entire life. I am please with the print quality and will likely only print a few pictures, so photo quality is not critical. It was easy but time consuming to set up on each computer in network. I like that the ink is rated for 600 pages, much more than previous printer. There is a noticeable time lag when sending documents to the printer and I am not sure if this is a printer problem or part of the wireless connectivity. I use this for a home office and personal use. I would like to see more options for scanning program.


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Printing Problems

By Duke61 from CA on 09/10/2014


Bottom Line:

No, I would not recommend this to a friend

I have a MFC J6920DW printer using Adobe X and Windows 7 -64. The new driver is no longer compatible with Adobe and will no longer print to a scale. My previous machine MFC 6490 CW work perfectly prior to changing printers. Brother's tech support position is it is an Adobe Acrobat problem and will not repair their new driver even though their old driver worked fine. So scaling using Adobe acrobat will not work in this product.


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Great Printer for the Price & Great Tech Support!!

By Indigo from Harrisburg, PA on 08/31/2014


Bottom Line:

Yes, I would recommend this to a friend

I'm an IT professional & I really like this printer. I had one for about 5 months & got a paper jam error that I couldn't fix & called tech support. After a flashlight, a can of air & 3 attempts to clean, Brother sent a warranty replacement that arrived in 2 days. I was told I'd just get a basic model that I would have to keep my paper trays & other extras from the old machine. Instead of sending a basic unit, to my surprise, I got a brand new machine, & not a refurbished one complete with ink, manuals, & paper trays & all I had to do was put the old one in a box & slap the prepaid label on the box & call UPS for pick-up. This is my 2nd Brother (not counting the replaced one) and I've bought one for my mom & have never had a problem with any of them until this one error message. Loved Joe in tech support. I wish I could join him in the Dominican Republic for a bonfire on the beach & a fruity rum drink but I can't so he promised to do that for me so it's "almost" as good as being there! Great printer, great price, & GREAT tech support! You can't go wrong with this printer/fax/scanner...


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Excellent Product

By Searcher from Dallas, TX on 08/25/2014


Bottom Line:

Yes, I would recommend this to a friend

We have purchased several MFC-J6920DW printers to use in our field offices, as well as corporate office and have found them to be very dependable with good quality prints. It is the first printer we have found (and I have tried several) that prints not only the standard papers, but 11 X 17" paper that does a quality job. I would say if you are looking for a great printer of dependability, this would be one.


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Well worth the Money

By jspeelman from Sparks, NV on 08/24/2014


Bottom Line:

Yes, I would recommend this to a friend

I purchased this as a replacement for my MFC-6490 and so far it has exceeded my expectations. Scanning letter size documents is very fast using the landscape scanning feature in both B&W and color. Printing is fast once the document loads but it takes a while for the document to load so the overall print speed doesn't seem much faster than my MFC-6490. As a result, I have to give this printer only 4 stars, but, I am hoping there will be a firmware update to fix the loading time. The printer is connected via WiFi through a new AC router, so, I can't figure out why it takes so long to load documents for printing. I have not tried any of the newer feature yet but some of them sound interesting. If you work with 11x17 documents, printing and scanning, this is the best multi-function machine for the money.


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Set Up Not Easy

By DLewis from Murphys, CA on 08/23/2014


Bottom Line:

No, I would not recommend this to a friend

Initially I did the full set up with Paper Port. That was a mistake. It really slowed my system down and is much too complex for my home use. Also had a lot of trouble getting scan to work. Wouldn't function with just a wireless install. Had to use a USB cable to get it going. And don't like the limitation of using plain paper only to print 2-sided. Why can't you use the inkjet setting? Got this printer with a huge discount through Costco. Probably should have looked for a smaller printer.


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Love this machine...

By Billbo from Florida on 08/18/2014


Bottom Line:

Yes, I would recommend this to a friend

Been using the most popular brand printers for years.... Now a fan of Brother. This is far superior.


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check printing problems

By homeoffice1 from Louisville, KY on 08/15/2014


Bottom Line:

No, I would not recommend this to a friend

We have had several "Brother" printers over the years. This machine performs well except that when printing checks they will come out 2 at a time and leaves you with your next check printing on plain paper. Always printed multiple checks with other machines, and now print one at a time. Lots of wasted paper/time. Never had this issue except with this machine. Would not recommend if printing checks, but if not, I would say pretty good.


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No complaints

By Grimstad from San Francisco on 07/26/2014


Bottom Line:

Yes, I would recommend this to a friend

I am amazed that people complain about noise (no more than any other printer I have known) and personal issues with the sellers. This is bar none the best printer I have ever owned of at least 20. The large format is great for my need to produce B-size drawings; the double-sided feature saves paper and has never jammed. I recommend this printer for anyone who has the room for it and can use its features. I use it with a Mac and wireless installation was a snap. I did not use a USB cable as this was unnecessary.


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Great Printer

By Hutch65 from Wisconsin on 07/21/2014


Bottom Line:

Yes, I would recommend this to a friend

EZ set-up, functions well - does what it should with no complaint! Reliable and high quality printing and scanning - would buy again!


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Brother, Brother, Brother, YES YES YES!!!

By CGR55 from Hickory, Nc on 07/08/2014


Bottom Line:

Yes, I would recommend this to a friend

May take a few thinking the start of it, but once it is done, it does a FANTASTIC JOB. Fast to copy from sleep status and no problems at all with the wi-fi.


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BF Scanner

By BFScanner from yes on 07/06/2014


Bottom Line:

Yes, I would recommend this to a friend

Great product; wish I had had it years ago. Great product; wish I had had it years ago. Great product; wish I had had it years ago. Great product; wish I had had it years ago. Great product; wish I had had it years ago. Great product; wish I had had it years ago. Great product; wish I had had it years ago. Great product; wish I had had it years ago. Great product; wish I had had it years ago.


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LOYAL CUSTOMER DISAPPOINTED BROTHER MFC-J6920DW

By rkcontracting from Fort Lauderdale, FL on 06/30/2014


Bottom Line:

No, I would not recommend this to a friend

I'm a small business owner & loyal brother customer. I prefer Brother because Brother supports American jobs & we have two other Brother printers in our office, an HL-5140 & an HL-5250DN, which are hands down the two best performing printers we've ever owned. We've been using an HP L-7680 printer, scanner, copier, fax for about seven years & after ten thousand or more copies & scans, the document feeder finally failed. We decided to replace the L-7680 with a new Brother MFC-J6920DW Business Smart Pro Series printer, scanner, copier, & fax. We purchased it for (3) reasons, cost-effective color printing, high quality & high speed document scanning, & 11" x 17" printing & scanning capability. We've had the J6920DW for about three months now & we do very little color printing & the ink cartridges are already half empty. The color printing & color scanning is horrific quality, dark blue document signatures scan in aqua blue. Last & most frustrating, the feeder jams every two to three uses, even with very clean, crisp paper. I can't even find the words to express my disappointment & frustration with this machine. We're shopping for a replacement, most likely the HP model that replaced the L-7680.


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Lots of features. Even more problems.

By SongwriterCA from San Francisco, CA on 06/29/2014


Bottom Line:

No, I would not recommend this to a friend

Pros: - duplex print/scan at 8-1/2 x 11 and 11 x 17 - low price, given the features Cons: - My unit arrived with a defective printhead. Getting it fixed under warranty was a nightmare. Brother's phone support was the worst I have come across. Ever. - With any paper larger than 8-1/2 x 11, the paper tray sticks out in front of the printer. - Applications on my Mac (including Vuescan) can't reliably see the scanner. - Printing a PDF from the Mac sometimes doesn't print everything in the document. (The same document prints fine on other printers.) - Many features only work with common paper sizes. I use 9x12 paper for songbooks, and at 9x12, I can't scan, can't copy, can't print duplex, and can't use more than one paper tray. The only thing it can do is print single-sided.


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Sturdy reliable printer

By Tutor from Houston texas on 06/27/2014


Bottom Line:

Yes, I would recommend this to a friend

I have tried many different makes of printer in the past for my small office use. I returned them until I found that brother was a sturdy reliable printer with ink that does not need replacing that often. This particular model can print back to back which also saves paper. The feed for copying which allows you to copy multiple items quickly meets my needs. In the past my only difficulty with brother has been the paper tray breaking as I often changed paper colour so pulled it in and out a lot. This model has two trays is I should be ok!


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Terrific machine!

By Rneal from Southwest FL on 06/26/2014


Bottom Line:

Yes, I would recommend this to a friend

The machine is easy to use, & does an excellent job. The operating & printing costs are very low.


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Not as Happy as with Previous 2 Brother All-In-One

By OfficePro30years from Calamus, IA on 06/26/2014


Bottom Line:

No, I would not recommend this to a friend

I recently purchased my third Brother all-in-one printer and am very disappointed with this model. It is fine for normal letter size print, legal or ledger on 20# paper.... But, it will not print on heavier paper as the last two printers did. Since I print lots of ledger posters and event tickets on 69# index type paper this is a huge shortcoming! I can sometimes get 1 sheet at a time to go through the by-pass but the drawers are impossible! I would never buy this model again! Other than that it's a pretty good small home office or home unit, but not business quality at all. When I contacted Brother customer service they said "Sorry".... that's it!


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Good for office work

By TFLeonard from Nassau, Bahamas on 06/17/2014


Bottom Line:

Yes, I would recommend this to a friend

The good: Least expensive way to print tabloid prints. Plenty of convenience features. The bad: Can't really print deep blacks on plain paper, therefore all photos graphics look faded. It is similar to color newsprint. If money is tight, this is a good printer to help visualize large layouts or drawings, but it is not good enough for final work. Its paper handling features are handy for the home office but you'll need a finishing printer for artwork.


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Great Value

By TimberTech from Portland Oregon on 06/12/2014


Bottom Line:

Yes, I would recommend this to a friend

Great value for 11 x 17 Printing in a small footprint.


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provides large format printing,install program has

By br549cin from Cincinnati,Oh on 06/11/2014


Bottom Line:

Yes, I would recommend this to a friend

The install program deleted newer versions of paperport and another program. Sacn function Isn't as easy to use as hp.


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Great Printer for a Small Office

By Luray1 from West Jefferson, NC on 06/04/2014


Bottom Line:

Yes, I would recommend this to a friend

Great Printer for a small office. This printer is great for offices that need 11" x 17" capability. There are only a few printers on the market that will print to the 11" x 17" format and this one works great. I would definitely recommend this printer to a friend or small business.


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Best of all Brother's MFC's

By SandyD from Undisclosed on 05/14/2014


Bottom Line:

Yes, I would recommend this to a friend

The MFC-J6920DW is the best Brother's MFC I have owned. I like the availability to copy and print 11x17 posters and menus. Thanks for the Business Smart Pro Series!


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Great Product

By CaryBoy from San Diego California on 05/07/2014


Bottom Line:

Yes, I would recommend this to a friend

My Brother printer is great but even better than that is Brother's customer service. I've contacted them a couple of times and their service and concern for the customer is top notch. How the customer is supported after the sale speaks volumes about the company.


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Best Printer I've Ever Had

By RandySr from Frackville, PA on 05/02/2014


Bottom Line:

Yes, I would recommend this to a friend

I have had a lot of printers in the past, but this one is the absolute best.


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Hasn't let me down

By FloridianSparky from Wesley Chapel, FL on 04/04/2014


Bottom Line:

Yes, I would recommend this to a friend

Its great to be able to wirelessly print, scan up to 11" x 17" docuements. The reliability and ease of use has us hooked on Brother products.


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Works as needed, instructions unclear

By Plankwing from Portland, Oregon on 03/29/2014


Bottom Line:

Yes, I would recommend this to a friend

Previously had Brother MFC-6490CW. Primary reason for getting it was to scan objects larger than letter-size. Worked perfectly until Win8.1 when scanner interface would not work. Friend wanted it, sold it to him and bought this. Installed software, tried four times in two days to get wireless LAN to see it, no success. Uninstalled everything, then connected printer and found LAN, then installed software. After that, success. 90% of use is for scanning, 10% for printing. No fax connection so don't use that feature. Never used copying feature. Scanning is half-again as fast as the MFC-6490W, plus this scans full 11x17 with no 1/8th inch "cutoff" at edges. Three stars for the instructions which need to be clear that the device must find and connect to the LAN (wired or wireless) first before installing the software. Five stars for the device features and performance once connected.


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Disappointed

By CindyG555 from Chicago, IL on 03/28/2014


Bottom Line:

No, I would not recommend this to a friend

Bought the J6920DW to replace a 6490CW that was starting to malfunction. The new one seems to use more cheap plastic in its overall design, it seems flimsier than the 6490. I need the 11x17 capability for both printing and scanning, the automatic feeder, and the dual paper trays so I can keep one loaded with letter size paper and one with ledger size. This machine can do all that, but has some flaws. It's touted as a "space saver" because the paper trays load horizontally; the problem is that once you want to actually use it, the space saving feature doesn't matter. You have to pull out a flimsy, narrow plastic extension from the upper paper tray to catch the print output. You also have to adjust the paper trays in a way that makes them extend out another 6-1/2 inches. In my case, the lower tray holds the ledger size paper (so it sticks out all the time), and the upper tray holds letter size paper horizontally; the upper tray must be extended so as to catch the ledger size output pages to keep them from spilling onto the floor. Then there's the print quality, which is only fair (B&W is a little "muddy," and color printing is poor); plus on the ledger size paper, there are waves and jumps in the print near the edges of the paper. The first time I saw them, I actually checked the file to see if there was a problem there with the typeface, but no, it was just the bad printer quality. Plus, it's the noisiest machine I've ever used, annoyingly so. I'm about to pack it up and return it. I would rather pay a little bit more and have better quality than hit the lower price point and have the cheap, noisy, machine with mediocre print quality.


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I like the MFS but.....

By PatH from Coal Township, PA on 03/21/2014


Bottom Line:

Yes, I would recommend this to a friend

I like the machine. The copies are clear and of good quality, but it's slow and what an ink guzzler. Wow. It's going to take me broke replacing cartridges.


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Smart Purchase

By Sallygal from Alabama on 03/21/2014


Bottom Line:

Yes, I would recommend this to a friend

Well pleased with my purchase of this printer. So far, so good. I feel that I have made the right choice and this printer will help me to produce quality copies for all my needs. Not sure about the Creative Features yet, but will try these soon. I like to print my own Greeting Cards and hopefully this printer will produce a product that I will be proud of. I presently use a Kodak 5300 for this project and am pleased with the cards from that Printer. Hope the Brother does as well.


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Great printer but so far...........

By airakalanr from Melbourne, Florida on 03/17/2014


Bottom Line:

No, I would not recommend this to a friend

Not sure I am qualified to write a fair review. Our first MFC-J6920DW printer only lasted for 6 weeks. The final failure was it did not recognize the paper drawer was installed....printed 2 pages then said the paper drawer was not installed. During this printer's lifetime we had to re-install the wireless setup as it stopped talking to our Windows7 PC. The download is a huge >128Meg file!! We have every generation of Windows from XP up to Windows 8. The replacement was painless, if you can live without a printer for 6 days. They shipped in the replacement: we packed up the dead one and took it to UPS prepaid.


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Disappointed

By Muggins from Leesburg, FL on 03/15/2014


Bottom Line:

No, I would not recommend this to a friend

I purchased this printer in Januray. Was just able to unpack and set up. I was so excited to start using my new machine. I had difficulty from the beginning. I spent many hours on the phone with Brother, Windows and Microsoft. I thought all the problems were solved but when I went to print a document from my computer I continually get an error message. I am very disappointed with this machine. I have always used a Brother printer. This is the first one that I am not happy wth. I am not sure if there is a defect in this printer or not. The copying part is my only salvation. I am enjoying being able to copy 2 sided. This has saved me time and energy.


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Great printer

By BamaJama from Enterprise, Alabama on 03/12/2014


Bottom Line:

Yes, I would recommend this to a friend

Very sharp images. Love the 11 x 17 size. Two paper trays a big plus.


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Bad Paper Handling

By Junior67 from Colorado Springs on 03/11/2014


Bottom Line:

No, I would not recommend this to a friend

I like the printer and scanner but I have trouble with it grabbing multiple sheets of paper. It is particularly annoying when I am printing checks. It doesn't matter how I fan the paper or when I reorder the checks individually. It will still grab more than one sheet. I may have to go back to HP if it doesn't get better. I have other Brother printers and they work great.


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Love it!

By workworkwork from Undisclosed on 03/10/2014


Bottom Line:

Yes, I would recommend this to a friend

This printer is great - I love the two tray capabilitiy - replaced two older printers with this one. I also love the speed and the scan size options.


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MFC-J6920DW

By willingbill from New Ulm, MN on 03/08/2014


Bottom Line:

Yes, I would recommend this to a friend

I am still learning all the features this printer has to offer.


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Great Printer!

By Roadbore from Corydon, Indiana on 03/02/2014


Bottom Line:

Yes, I would recommend this to a friend

Have been looking for a printer that can handle 11 x 17 size printing and along came this printer. So far very happy with the printer. Brother makes very good products as I have had the 2270DW for over a year and it works great.


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VERY GOOD MACHINE, SO FAR

By RODERICK from ASHEVILLE, NC on 03/02/2014


Bottom Line:

Yes, I would recommend this to a friend

I FOUND TO BROTHER MACH. TO PERFORM BETTER THAN HP


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poor print quality

By Idesign from Northern CA on 03/01/2014


Bottom Line:

No, I would not recommend this to a friend

This machine has lots of great features. It was pretty easy to set up, but the print quality is very poor. Even when you set it on 'best' it is no better. The lines of my drawings are light and sketchy.


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MFC-J6920

By ent867 from Boynton Beach, Florida on 02/24/2014


Bottom Line:

Yes, I would recommend this to a friend

This is one of three Brother printers I have. QL500,HL-2240; and printer above. Had HP before and was glad to get rid of it. So far, still learning about the printer, but think it is great. Use it for faxing, emailing documents and general printing. Especially like the fact that it has a second paper tray for large paper.


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Returning it

By DougF from Dallas, TX on 02/23/2014


Bottom Line:

No, I would not recommend this to a friend

Could not set up the machine so I am taking it back. Upon turning the machine on the firmware runs a loop of some sort to run a print check. It told me I had the wrong size paper installed in the first tray. However, it would not allow me to exit the loop and select the paper for tray 1. I have some patience, but apparently not enough.


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Great product

By Mandoman from Baja ca mx on 02/19/2014


Bottom Line:

Yes, I would recommend this to a friend

I have only been using my printer for two weeks but it is the best one that I have ever owned.


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Fair to Midlin'

By Darcie from South Florida on 02/10/2014


Bottom Line:

No, I would not recommend this to a friend

Not too impressed with my replacement printer. Regret not having purchased a different model. And am tempted to contact your customer service to find out if this is an option. There are frequent blank pages that spit out in while printing a multi-page document, so I always have to go through the print job and pull out the blank sheets and put them back in the paper tray. And I print a number of full page full color best flyers and they are very dark and the details are never clear. Will definitely not be recommending this printer. Ugh...


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Good product

By Stixrix from Undisclosed on 02/08/2014


Bottom Line:

Yes, I would recommend this to a friend

I have so far been impressed with the 6920. It meets all of my expectations. I bought this because I have a Brother fax machine that has lasted for years without issue. The only problem that I have had with the 6920 was on initial setup. It would not recognize my usb cable, so I set it up through my network using an Ethernet cable. Works great! Good clarity on the color copies and fast.


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Very happy.

By Squeakmail from Florida on 02/07/2014


Bottom Line:

Yes, I would recommend this to a friend

A clean and pleasant looking unit, great capabilities for different paper sizes. I struggled at first with borderless letter size photo's - but turned it it was the Picasa photo software, not the printer. It does excellent scans to my Windows 7 PC.


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Very easy to set up and ...

By udagad123 from Dallas, Texas on 02/06/2014


Bottom Line:

Yes, I would recommend this to a friend

Very easy to set up and operate. I did not have any problem installing this product.


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Most Versatile Printer

By KBSJean from Poway, CA on 02/01/2014


Bottom Line:

Yes, I would recommend this to a friend

After having my original printer sent back to Brother, their replacement seems to be working just fine. I love being able to use 11 X 17 paper. So far, so good!


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Disappointing

By mjanders15 from Undisclosed on 01/17/2014


Bottom Line:

No, I would not recommend this to a friend

I was very disappointed in its paper handling abilities. An envelope almost always jams in the manual feed. The printer will not print a complete envelope-it cuts off the return address. When I tried to print a check from the manual feed, the machine fed the check through and then printed the check on a paper from the tray. This inability to use the manual feed is a big negative for me. On the plus side-very easy to set up & install via wifi. Scanning, faxing & copying were all easy to set up & use. Print quality is not great, either.


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Good Purchase overall

By bwskimo from Baton Rouge, LA on 01/16/2014


Bottom Line:

Yes, I would recommend this to a friend

Love the auto document feeder, the capability of documents up to 11 x 17, the duplex ability. Not so happy about the speed of the machine. A whole lot slower than advertised. A bonus feature that we are really liking is the Creative Center.


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As advertised

By maxw from Undisclosed on 01/16/2014


Bottom Line:

Yes, I would recommend this to a friend

Easy to install. Satisfies my need to print ledger paper and scan oversized documents. Plus, we can now print directly from phones and an Ipad.


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Very happy

By Anonymous from Undisclosed on 01/12/2014


Bottom Line:

Yes, I would recommend this to a friend

Easy set-up, easy operation, good print quality and very fast!


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Drivers

By MaryJane from Snow Hill, MD on 12/28/2013


Bottom Line:

Yes, I would recommend this to a friend

I absolutely love this machine - very nice and dependable. Doesn't jam up all the time. Thank you Brother - I literally called 5 times before I got the drivers correct for my MAC. You were there every step of the way to see me through the process and I cannot thank you enough. This is My second Brother machine and I love it


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Brother What a Printer

By Joseph13 from KS on 12/28/2013


Bottom Line:

Yes, I would recommend this to a friend

Just bought a new 11 x 17 all in one and it is great. Practically overnight delivery and it installed in less than five minutes. Very fast and I love the quality.


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Great model!

By DB00000000000000 from Memphis, TN on 12/19/2013


Bottom Line:

Yes, I would recommend this to a friend

I was surprised! The 6920 was bigger than the picture looked but my mind was thinking this thing also does 11x17... But its not so heavy either! Purchased to replace a competitor multi-function model. The install went great for Windows 7. Cost for multi-function professional grade was great too. From experience I know my ink costs will drop like a rock too. A note. While using a few more inches of cable, the connections are hidden, "inside" of the printer. Pro/Con, leave that to your taste. I beleive it to be on the Pro side as it also protects those fragile connectors! I have not had it up for but about a week, but, have it on the ethernet network, hooked to another PC via USB, and the output is great, very sharp printing, crisp. Ccpy and printing seem to meet to exceed expectations! Love the two drawer standard feature.


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Generally Happy (so far)

By AKC1 from Valencia, CA on 12/14/2013


Bottom Line:

Yes, I would recommend this to a friend

Received in good condition. Easy set up, with many options for connectivity. Software installed easily and seems to work well. There is a minor delay when starting a print job or scan job, 30-45 seconds. I like the dual paper trays, but note that if you use 11x17 paper, then the tray should be adjusted (read expand the tray) and the expanded tray will then stick out of the machine by about 6 inches. Still works, looks odd like a mistake. Print quality B&W is good, color just okay on copy paper, probably better on specialized paper (I haven't tried yet). I'm generally pleased.


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Building Official

By l8p3 from Cedar City, Utah on 11/20/2013


Bottom Line:

Yes, I would recommend this to a friend

I am very pleased with the machine. It does me a great job and very versatile. Did have a minor problem, but Brother was able and prompt to get the problem taking care.


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Really good, but not perfect

By pwkaplan from Forest Hills, NY on 10/25/2013


Bottom Line:

Yes, I would recommend this to a friend

I bought this MFC to replace an HP 2840 I had come to hate (I also have a Xerox Colorqube) for high-speed color printing. I have two other Brother lasers that I think are great printers. This one only rates a nearly great. Two things keep it from being a five-star printer: 1) few printers live up to their rated speeds, but this one is really slow getting the first page out--if you do a lot of single-page printing, you're going to be a little frustrated; 2) there is no feed tray for 11x17 paper--you have to manually hold it up to a slot in the back of the printer until it has been pulled sufficiently far into the printer to prevent it from falling out or getting misaligned. It amazes me that the engineers couldn't figure out some way to make this process easier. Other than these two minor caveats, it is a terrific value.


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Great Multifunction Printer Copier Fax

By Tice from Augusta, GA on 10/24/2013


Bottom Line:

Yes, I would recommend this to a friend

We needed a wide format scanner in our system that would shrink to letter. This fits the bill. All the other features are great, but this is the one reason we chose this machine. Print quality is superb.


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