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Lg Industries Lrfc25750tt 25 Cu. Ft. Panorama French Door Refrigeratorw/ Bottom Freezer Reviews
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FREEZER DRAINLINE FREEZES

By TANB from TUCSON, AZ on 01/18/2010


Pros:

Quiet, Customizable Shelving, Energy Efficient, Easy Access, Attractive Design

Cons:

Unreliable

Describe Yourself:

Casual Cook

Best Uses:

Large Kitchens

Primary use:

Personal

Bottom Line:

No, I would not recommend this to a friend

WE HAVE HAD THE LRFC25750TT BOTTOM FREEZER REFRIGERATOR FOR SEVERAL YEARS WITH NO PROBLEMS. IN APRIL 2009 WE NOTICED ICE BUILD-UP IN THE BOTTOM OF THE FREEZER, IT GRADUALLY GONE WORSE UNTIL OCTOBER WHEN A LG AUTHORIZED REPAIRMAN CAME OUT AND DEFROSTED THE DRAINLINE. IT IS JANUARY NOW AND WE HAVE THE SAME ISSUE. I CALLED LG AND DIDN'T GET ANY HELP DUE TO THE WARRANTY BEING EXPIRED. IN FACT THE ONLINE CHAT SERVICE PEOPLE CONTINUALLY SAID THEY HAD "POLICIES AND PROCEDURES THAT THEY WERE UNABLE TO GO AGAINST". I ASKED TO SPEAK TO A MANAGER AND OF COURSE HE WAS "UNAVAILABLE", I ALSO ASKED THAT A FORMAL COMPAINT BE FILED AND THAT A MANAGER SEND ME AN EMAIL EXPLAINING THERE LACK OF CONCERN FOR CUSTOMER SATISFACTION, I HAVE NOT RECEIVED AN EMAIL YET. I BELIEVE THE DRAINLINE PROBLEM IS A DESIGN ISSUE. I WILL NOT PURCHASE ANYMORE LG PRODUCTS!


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