Thanks to Allsop's Lens Cleaner, which I picked up because it seemed like a great value, my DVD-ROM drive which was showing a few signs of its age (or the amount of dust that must have built up in there) no longer has minor problems reading discs with a few scratches- now it won't read any disc at all! Thanks to Allsop, I'll have to spend hundreds of dollars to replace the laser or buy a new one.
This is an incredibly poor product, especially for use on a CD-ROM, CD-RW or DVD-ROM drive. If you put it into a stereo and press play, perhaps the audio instructions make sense, but the way one plays audio files on a computer is through a program such as Windows Media Player, iTunes, Winamp, etc. This type of software shows you the entire track listing of a CD, which makes it almost impossible to use this product correctly.
When you insert the disc into a computer, there is no "autorun" program. In fact, the packaging of the product barely mentions use in computers at all, although claiming to be usable on them. The instructions are geared toward audio CD players. So the user must open a media player program on a computer to play the audio tracks on this CD. When he opens a media program, he sees a sequence of three tracks he can play. The first and the last tracks are both very short, and the second track is about 35 minutes. He plays the first track, of course. Classical music, and then a friendly voice announces the product's name, and to "sit back, relax and let it clean your player" (something like that) etc, and then suddenly for no apparent reason it tells the user to jump to track 3- instead of allowing the tracks to play in order as you'd expect (and would happen if you didn't have your speakers on). The user follows the directions. Track three plays the classical music again and a friendly voice instantaneously announces cleaning is finished. Remember, track 3 is also very short.
The most technically challenged person may be the only one who can use this product correctly. For anyone else, who has used a computer before, these instructions are completely confusing, because they are "too good to be true." We know that a few seconds of classical music do not clean a disc player, and there haven't been any sounds of work from the disc player, and we heard voices that sound like introductions and conclusions to what is expected to be a somewhat longer process (neither the packaging nor the voice tells how long cleaning will take).
And when we are in a media player program and we see a track listing with the second track of 34 minutes, of course we assume the instructions were misleading, and that track was really not intended to be entirely skipped (why would it be there, then?), but that it in fact contains the cleaning program itself.
So of course, we try playing track 2, and this is more like it. The cleaning appears to have started. The track is progressing well and the LEDs on the disc player are nicely active. We can imagine the brushes working.
The user comes back in 35 minutes and the computer is frozen. The media player will not respond. When he restarts, the operating system is perfectly fine. But the disc player will read nothing. After several restarts, and testing of the other CD-RW drive on the computer which still works perfectly fine, it's soon clear that Allsop Lens Cleaner has in fact destroyed the ability of the player in which it ran, to read any disc, of any type, audio CD, DVD, CD-ROM, etc. Instead of the player humming as it recognizes a disc, the light simply clicks on for a few seconds with each disc inserted and then quickly turns off again, and Windows will not recognize that a disc is even in the player.
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