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Neato Robotics 9450041 Neato 9450041 Xv21 Silver Robotic Vacuum For Pets And Allergy Reviews
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Average Customer Rating:
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(based on 343 reviews)

87% of respondents would recommend this to a friend.

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Great idea...not so good in reality.

By DHolmes1 from Orlando, FL, United States on 01/07/2015

I received my Neato as a gift from my mother. During the 3 and a half years I have had it, I have had numerous issues and had it replaced THREE TIMES! Customer service is EXCELLENT with this company--always willing to work with you and help you resolve issues, very polite and cheerful, etc but although my Neato worked beautifully for the first few months I had it, and each replacement did also, I am disappointed in the product. It now follows a path over and over in whichever area of the house it decides to do on any particular day. I have done all of the troubleshooting (AGAIN) and it STILL does a small path through a room and then goes into the hallway and right back to do that same path in the same room. I have a large dog and tiled rooms which I constantly have to sweep because the machine misses most of the dog hair. It stops in the middle of the room and beeps with the message "Please clear my path" on it's screen. Frequently, it will flash the same message while repeatedly bumping up against a wall or piece of furniture! Or it flashes "My vision is blocked" and when I clean the sensors (which I do a couple of times a week) it still says it. Usually I just carry it over to it's dock and call it a day. I recently purchased a new vacuum--something I have trouble operating due to a physical disability--and I am using it once or twice a week to compensate. That's a chore I thought I would never have to do again! After 3+ years, I don't think the company will replace the machine again, although I have not tried this time. I guess I am just going to have to make due with the regular vacuum. I feel bad for all the people I recommended it to who subsequently purchased a Neato. I really thought this was going to be a huge help to me at first. Sadly, it was only so for a short time.


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Best cleaning robot I've seen for the money

By Einstein from Maryland on 03/18/2014


Bottom Line:

Yes, I would recommend this to a friend

I have have had my XV-21 for almost a year now. It works great. I have all wood floors and two boys who make a lot of crumbs. The floor is pretty clean each day considering. Here are my observations on where things could improve: I periodically sweep the crumbs and dust out from under my kitchen cabinets so the robot can reach them as it's too low for it to get there. It'd be interesting if the XV-21 could use it's powerful exhaust fan to do that. Had a problem with the first one I purchased within 2 months. Something was getting screwed up in the navigation in that it would never do the perimeter scan anymore. As a result the cleaner would declare itself done and return to the charger, which became hit or miss as well, after ten minutes of spiraling around. I conversed with tech support and customer service about things to try. None of those seemed to resolve the issue for me. I eventually had to take matters into my own hands and get it replaced. The new one has worked even better than the last! My room for improvement is that at a certain point Neato should have just offered a replacement and investigated what was wrong at their shop. The robot was well within the 2 year warranty. Other than that, I'm extremely pleased.


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Neat Neato

By eliza from Apollo Beach, FL, United States on 01/24/2014


Bottom Line:

Yes, I would recommend this to a friend

first of all, Customer Service is great. I've contacted them a few times and each time they were patient and resolved the problem. The Neato itself works really good as long as the battery is fairly new. Power outages have caused most of my problems, causing the battery to go bad. Still, I like the Neato XV-21


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Live in Maid

By leecindy from West Chicago, IL, United States on 01/04/2014


Bottom Line:

Yes, I would recommend this to a friend

Works like a determined little maid - cleans every inch of floor in a very specific pattern - picks up a lot of dog hair from the carpet and is so easy to use - push the start button and walk away and this little vacuum does its job !!! The only issue we are finding is that the battery does not hold the charge as it had before - it used to do the entire house but now needs to return to the charger and recharge once or twice ????


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Like it

By Buddie from Dining area on 12/23/2013


Bottom Line:

Yes, I would recommend this to a friend

Over all I like it very much . It runs Everyday .The cat likes it too. She plays with it.


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Good idea but not the best for my home.

By Smilia55 from Portland, OR, United States on 12/23/2013


Bottom Line:

Yes, I would recommend this to a friend

This is great technology and does a lot more than I expected. Very impressed that it knows not to run off the edge of my sunken family room. But I have too many obstacles for it to be efficient. Picking up things and moving them is not worth it. Also I bought a refurbished one and it came with the display screen with lines in it so you can barely read it.


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Great robot!! would add a few features...

By Omri86 from Israel on 12/11/2013


Bottom Line:

Yes, I would recommend this to a friend

On overall this robot could easily take my wife's place, love it! cleans great and does exactly what it's supposed to do. Also all of my friends bought it because of my enthusiasm about it :D However, I think some features should be added: -Controlling on which rooms the vacuum would clean -Battery percentage display -The option to send the robot back to it's docking station while cleaning, and then resume from the same place it stopped. Nonetheless, this robot is one of my best purchases EVER! love it and wouldn't trade it for nothing :)


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Best Friend

By Janie from Rural Pennsylvania on 12/07/2013


Bottom Line:

Yes, I would recommend this to a friend

What a help to have this timesaver! Worth every penny. Great customer service - friendly, helpful, informative. Does a wonderful job with pet hair and dirt. No problem with area rugs but does work best on wood and tile floors.


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Love It!!!!!!!!

By bbqnesq from San Mateo, CA, United States on 11/30/2013


Bottom Line:

Yes, I would recommend this to a friend

This is probably the best purchase I have EVER made. It has made my life so simple because I have pets and it vacuums when I am not home. All of the pet dander and dog & cat hair gone by the time I get home. I am going to purchase one for my office too.


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Nice machine

By Nudge from Undisclosed on 11/27/2013


Bottom Line:

Yes, I would recommend this to a friend

My wife loves the fact that her it saves her time and energy.


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Won't Do Whole House!

By Rocket from Merritt Island, FL, United States on 11/24/2013

The vacuum does a GREAT job of vacuuming....it picks up everything in sight. I couldn't be happier with that aspect of the machine. The problem I have it I can't get it to do the whole house. It goes over same area(s) repeatedly and wil not hit other areas. I have talked to CS a few times and even had a new unit sent but have the same issue. I have give up at this point. It just sets at it's dock!


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I Love My Neato

By Jimbo from Dallas, TX, United States on 11/23/2013


Bottom Line:

Yes, I would recommend this to a friend

Have had it for several months. Am amazed at how well it vacuums. We have pets and they shed like crazy - this does a great job of picking up per hair. As a side benefit, my son vacuums his room with it. Not sure how long the novelty will last for him, but a great side benefit for now!


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Neat Job

By HollyG from Lighthouse Point, FL, United States on 11/21/2013


Bottom Line:

Yes, I would recommend this to a friend

Neato has done a great job around the house, and is a perfect solution for people with dust and dander allergies. I really like that I can leave my Neato vacuuming the house while I'm out or doing something else - and that it gets to places I would have a hard time doing - under the beds or the back of the closets.


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Don't know how we lived without it

By happyvacuumer from Pennsylvania on 11/21/2013


Bottom Line:

Yes, I would recommend this to a friend

This thing works as advertised. It doesn't get incredibly close to walls or corners, but for the majority of what you want to vacuum it works great. It transitions smoothly from our hardwood to the carpet (low pile). It goes around plenty of obsticles. Only have two concerns: 1) It sometimes doesn't find its way back to docking station (rarely) and 2) The original stopped working after about 2 months. It appeared the one wheel locked up and wouldn't turn. I called the company and within days they sent me a new one with return shipping for the old. The new one has been working well ever since we received it (10 months). Awesome customer assistance...not a question asked about broken unit. I would certainly recommend this product, but understand you can't simply eliminate some other form of vacuum to clean corners and edges every now and again. I even took over the vacuuming duties from my wife.


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Great cleaner

By RandR from Fort Lauderdale, FL, United States on 11/21/2013


Bottom Line:

Yes, I would recommend this to a friend

several comments: cleans as good or better than any other, no matter what type cleaner. sometimes get confused and hangs up with no obstruction. When started in room other than where base is and needs to charge, when it is recharged it starts over in room from charger, instead of wanting to go back where it stopped. Sometimes is very inefficient in cleaning pattern, as if it is confused. Overall it is a great cleaner and help to us.


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Big help!

By NeatoMom from New York, United States on 11/21/2013


Bottom Line:

Yes, I would recommend this to a friend

With two kids and three dogs I have found my Neato to be a lifesaver (and back saver)! How did I ever keep my floors clean without him?!? Although, I do wish his tummy was a little bigger...


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Cool little machine. Not perfect but good

By Magiverdude from FL on 11/20/2013


Bottom Line:

Yes, I would recommend this to a friend

Bought the Neato to replace my broken Roomba, like what it had to offer in updated technology. My wife thought I was nuts but not any longer. The unit gets stuck and confused on a somewhat regular basis and does require some work but much less than taking the vacuum out and doing it myself. I am amazed at how much gets picked up on a day to day basis on days I would not have vacuumed. Neato proofing the house has made my kids pick stuff up off the floors that would otherwise be left on the floor and caused a problem for Neato so that is a nice side benefit i was not expecting. I do have to move Neato from place to place to get the whole house clean but that again is a minor job compared to vacuuming myself. Overall I like Neato and am glad he is in our house.


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Better than Roomba

By steve1911 from Memphis, TN, United States on 11/20/2013


Bottom Line:

Yes, I would recommend this to a friend

I have had a roomba for many years and switched to Neato based on it's promises. Neato is better, however, it gets tangled in rugs, wires, complex areas like table and chair legs. It returns to base about 60% of the time but that leaves a lot of manual intervention. It's promise of "laser scanning" the house seems to fall short. If I had a home with nothing in it, it would probably work fine. It's just not up to real life. Add to that that they still use batteries that aren't lithium! For the price it should perform much better. I still recommend it because it is the best so far - not because it is so good.


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What I was hoping for

By Cat1 from New Jersey, United States on 11/19/2013


Bottom Line:

Yes, I would recommend this to a friend

I have used the Neato XV-21 in two different apartments both of which had 2 levels. I found it can work very well in a 2 story house or apartment. I was amazed at how much it was able to pick up. It does an excellent job if you remove some of the obstacles from it's path. It does require a bit of touch up on the areas it can not reach but these are easy to do by hand. Stairs, for instance, it can not do. I also have many fringed rugs on top of wall to wall and it can deal with these with no issue. It does not get stuck on the fringe.


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Great product

By Vicki from Rural Illinois on 11/19/2013


Bottom Line:

Yes, I would recommend this to a friend

I bought it over month ago and I'm very happy I did. I have 2 dogs and they shade a lot, the vacuum without problem pick the doggie hair.


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Excellent with exceptions!

By LeeW from Temecula, CA, United States on 11/19/2013


Bottom Line:

Yes, I would recommend this to a friend

We purchased our Neto XV-21 last December and have had some issues but all have been corrected by Neto Customer service. I am on my fourth one but I will have to say that Neto has always been responsive and provided support to correct the issues. Customer service is very supportive and I would give them a 10 for service. Originally we bought an iRobot@Romba which is about as intelligent as a billiard ball on a pool table and pretty much mimics one. We returned the Romba and purchased the Neto XV-21 which is much smarter and generally does a better job of covering the floors. The amount of dog hair it picks up from our black lab continues to amaze us. We only run it twice a week but each time it does an amazing job of picking dog hair we don't even see. The only thing I would like to see is a bigger catch bin as I have to remember to stop it during each cycle and empty the bin. If we dont then the intake to the dust bin becomes clogged and ineffective. All in all I highly recommend this product and hope my current XV-21 will keep on ticking!


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was surprised

By geri from North Las Vegas, NV, United States on 11/19/2013


Bottom Line:

Yes, I would recommend this to a friend

Happy with the way it handles itself. I don't hav to worry abt it getting in trouble.


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Extremely Dissapointed

By Frank from Florida on 11/18/2013


Bottom Line:

No, I would not recommend this to a friend

My wife and I are extremely disappointed with our Neato-XV-21 as it will not go from room to room and clean, plus when this occurs it runs out of charge before it gets back to its base. We have tile and hardwood floors with standard design rooms. We have found the only way to clean with this unit is to place it in each individual room and shut the door or block the opening to the adjacent room. Our unit has been replaced 3 times for the same issue. It appears these units are fitted with inferior infrared tracking.


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Absolutely wonderful!

By Carrie from Phoenix, AZ, United States on 11/18/2013


Bottom Line:

Yes, I would recommend this to a friend

This is an amazing unit. So much better than the i-robot vacuum. I love it!


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Love it

By Doug from St. Louis, mo. on 11/18/2013


Bottom Line:

Yes, I would recommend this to a friend

Takes a little time to get use to - (ie) where it can get stuck, etc., but what a life saver! Really p/u our dog's hair and no problems between carpet or hardwood floors.


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Clever little thing

By Liteceeper from Semaphore, South Australia, Australia on 11/18/2013


Bottom Line:

Yes, I would recommend this to a friend

Bought because I liked the laser mapped idea over random approach, has not disappointed, like the patterns it leaves in the carpets although I mainly use it to clean 100 square meters of tiled flooring once a week. Picks up lots of dust bunnies hiding under tables and entertainment cabinet. Great machine named him Niles.


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Hassle-free, easy to operate cleaning experience.

By cwcheung from Singapore on 11/18/2013


Bottom Line:

Yes, I would recommend this to a friend

Not full stars and here is why: The robot is not very good if you have something with a low round base.(in my case a foot rest) It will try to climb up the base and because of the wheels not be able to touch the ground, it sometimes will get stuck there. So I have to lift up these items from the floor. Other than that, it is an awesome product and does the job very well. It amazes me every time how much dust / hair it picks up from our floors. (using a bi-daily cleaning schedule)


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Set it and Forget About It

By MrsR from Quad Cities on 11/17/2013


Bottom Line:

Yes, I would recommend this to a friend

I got this for Christmas and love it! I set the Neato to run every other day. It runs in the family room hard wood floors and gets all of the dog hair. Next it runs through the living room carpeted floor and gets everything. Finally, it runs from the entry area thru' the rest of the lower level, going from tile to carpet with out a hitch. When finished, it drives itself back to the charger and gets ready for the next round.


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It take the work out of housework

By jazescot from Lompoc, CA, United States on 11/17/2013


Bottom Line:

Yes, I would recommend this to a friend

The pros of this vacuum are many. !st I found the price was very reasonable for what the product does for you.There are some minor pit falls, but going to the neato website and watching the instructional videos helps you to find the vacuums likes and dislikes All In all a great product, and my back never hurts because I vacuumed the house


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4 Neatos

By Larry from Henderson, NV, United States on 11/17/2013


Bottom Line:

Yes, I would recommend this to a friend

I own 4 XV-21s. One has an issue with a constant software upgrade message. I have downloaded the updater and connected the USB cable for an upgrade but it shows the software is current. The XV-21 still displays the software upgrade message at the end or during every cleaning cycle. The other 3 work as advertised and do a fine cleaning job.


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life saver

By snance from Pensacola, FL, United States on 11/17/2013


Bottom Line:

Yes, I would recommend this to a friend

I have had my XV 21 for a few months now and I absolutely love it! My husband and I recommend it to all of our friends and family every chance we get. We have a yellow lab that sheds and you wouldn't be able to tell by our floors. I also have bad seasonal allergies and having a clean environment helps a lot. It's incredible the amount of dirt and hair that is picked up every day. I never realized how much dirt I must have been missing all the years before our neato.


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A great vacuum cleaner

By ilinser from Russia on 11/17/2013


Bottom Line:

Yes, I would recommend this to a friend

Great vacuum cleaner, the whole family happy. The only decreases with time while working, maybe the batteries deteriorate.


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Floors always clean

By Nelly from Albany, OR, United States on 11/17/2013


Bottom Line:

Yes, I would recommend this to a friend

The carpets and floors are crumb, pet hair, and dust free. Neato remembers where it started and ended when it returns to it's station to recharge, no batteries. It is easy to set Neato on a schedule and have the house cleaned within a few hours. Neato is great for senior citizens who have trouble handling large vacuums for their home and for people who have busy schedules and do not want to spend their free time vacuuming.


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More powerful than my regular vacuum

By Molly from Minneapolis, MN, United States on 11/16/2013


Bottom Line:

Yes, I would recommend this to a friend

I got this a few months ago and it's great! Sometimes it doesn't quite make it to the charger but it does about 1000 sqft in 2 charges so it isn't a huge deal


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Greatest Thing We've Purchased in 20 Years!

By SteelOrdeal from Pittsburgh, PA, United States on 11/16/2013


Bottom Line:

Yes, I would recommend this to a friend

We call our Neato, Ike. We have a mix of carpet, hardwood floors and ceramic tile. Ike keeps them free of Golden Retriever Hair, Cat Hair, dirt and dust. When people walk into my dark hardwood floor den, they rave about how clean my house is. Our first Ike was an XV12. It was so great that we purchased the XV21 as a second one and moved the XV-12 downstairs. We have also bought XV's for each of our 3 nieces as wedding gifts. My oldest niece bought a second one. John has raved so much to his friends that we know of 4 others that were purchased by husbands for their households. The Neato XV-21 may be the greatest thing we've ever purchased. We will never again be without one! I rarely rate anything as a '10' but Neato Robotics gets a '10' (I wish I could get Neato to 'Robotize' 2 or 3 other ideas that I have)


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Good for cat hair, but gets stuck sometimes

By David1 from Undisclosed on 11/16/2013


Bottom Line:

Yes, I would recommend this to a friend

The XV-21 does a good job of picking up cat hair, and does OK on litter. It has trouble with paper confetti on the carpet (from the cardboard scratching post) and dirt in corners. It also tries to climb lamp bases and sloped table legs. I have a small apartment with lots of furniture, so it occasionally gets lost and can't find it's charging base.


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Really "NEAT"O !

By Babs from Birmingham, AL, United States on 11/16/2013


Bottom Line:

Yes, I would recommend this to a friend

The XV-21 arrived Feb 13th 2013. I promptly charged her up, updated the firmware and put her to work. Does a great job, really! Only problem is that batteries are already in need of replacement in less than a year. Otherwise she is awesome!


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Great product

By CountryBoy from Coppell, TX, United States on 11/16/2013


Bottom Line:

No, I would not recommend this to a friend

We love this product. It does a great job cleaning and is even more thorough on carpet than a regular sized vacuum. It has also made keeping the house clean with our pets.


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Why didn't we get this sooner?

By AliH from Washington, United States on 11/16/2013


Bottom Line:

Yes, I would recommend this to a friend

We have had our XV-21 for several months now, and we set it to run every night. We have 3 cats and 2 dogs, so there's a lot of pet hair and dirt getting tracked into the house. The XV-21 does an amazing job of keeping our house clean! Just to see how well it was working, after the XV-21 did its thing, I vacuumed the rug myself with a high quality vacuum that senses dirt. I found almost nothing. It goes over our rugs and carpets great. (I don't know about deep pile/shag. We have more standard pile.) The only thing it can't handle is the fringe on the oriental carpet. I tuck the fringe under and then it's fine. And, it would get trapped every once in a while in little tiny places, so we put out those black strips to keep it out and that works well. It gets closer to the wall that I would have thought possible. I am really impressed with the design of the product. For example, the beater bar doesn't get stuff wrapped around it very much, but when it does, it is super easy to take out and clean. It's also super easy to take out the dirt bin and empty it, and no dirt falls out when you are taking out the dirt bin, either. The filter is part of the opening to dump out the dirt bin, so replacing the filter is as simple as emptying the dust bin. It can get itself out of amazingly tight places. It remembers where it is so it can go back and recharge itself and then continue vacuuming. The interface to set a vacuuming schedule, etc., is easy to understand and works perfectly. If it gets stuck somewhere, it even makes a great little sound for you to find it and fix what's wrong. You know how it's hard to get a direction where a sound is coming from when the sound doesn't last very long? The XV-21 makes its little sound long enough so you can find it. And, if you don't fix the problem right away, it pauses awhile before making the sound again so the sound doesn't drive you crazy. I know that the designers did that on purpose! It's all those little touches that add up to high quality. I don't vacuum any more, except in places too small for the XV-21 to reach, and on rare occasions to go around the edges of a room.


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Mixed review

By frizzini2 from Los Angeles, CA, United States on 11/16/2013


Bottom Line:

Yes, I would recommend this to a friend

Works well except it becomes clogged with dog quickly then picks up nothing.


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Best robotic I have owned

By Denise1112 from Oxford, CT, United States on 11/16/2013


Bottom Line:

Yes, I would recommend this to a friend

Previously, I had owned three Roombas. While I was pleased with them at first, I soon encountered unfixable malfunctions. I LOVE my Neato vacumn. It far surpasses the Roomba. If I could make one small suggestion, it would be to add the small sweeper brush, that Roomba has, to get that small area near walls and furniture.


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Poor Battery Life

By disappointed from Oregon, United States on 11/16/2013


Bottom Line:

No, I would not recommend this to a friend

I bought this in March and right away had a problem with the battery not staying charged for more than 10-15 minuites. A replacement battery has worked reasonably well, but still the unit will only do one room before needing a recharge. I am not talking about large rooms. The unit cleans very well but its overall usefulness is reduced by the poor quality of the battery.


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Quick and efficient.

By Philj6970 from Brisbane, Queensland, Australia on 11/16/2013


Bottom Line:

Yes, I would recommend this to a friend

A proper vacuum cleaner, not a toy like 90% of its competitors. The fact that it's aware of its location is the winning point.


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Needs improvement

By Jets from Calistoga, CA, United States on 11/16/2013


Bottom Line:

No, I would not recommend this to a friend

Vacuums well, but it doesn't navigate well. It gets stuck easily and the battery doesn't last for a single room.


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Fantastic device with great features.

By davidi92260 from Palm Desert, CA, United States on 11/16/2013


Bottom Line:

Yes, I would recommend this to a friend

We have been using for over a month now. It has great coverage. Remembers where it has been, and where it has not. Is quieter than we thought it would be. Cleans for at least 1 1/2 hours on a charge before returning to base station, Cleans our entire 2,000 square foot house (Satillo tiles) with one charge in between. Easily goes under tables and beds. Easy programing features. Very glad we got this robot. It has become an integral part of our household


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Smarter Than Others

By andy31 from Tampa, FL, United States on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

Got one for my Mother. She has a very crowded house, chock full of furniture. The Neato was the only option to navigate her place, and it does an amazing job of that. I still wish for an edge cleaner, just a little brush like many others, still I had to give an excellent rating because of the navigation abilities, the fact that it sucks better than any other could go without saying, but I will say it anyway.


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GREAT PRODUCT

By JB2335 from PA, United States on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

I am very happy with my Neato. It works exactly as advertised. I would definitely recommend.


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Excellent

By Toni from Budapest, Hungary on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

Works almost flawlessly. It doesn't like soft carpets though, which it eats then sticks on. Hard carpets are fine. Otherwise all care it asks for is just emptying its dirtbin after some days. I had a Roomba for 5 years and I didn't regret switching.


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Great Product - Needs Better Battery Technology

By jonwh from Atlanta, GA on 11/15/2013


Bottom Line:

No, I would not recommend this to a friend

The navigation algorithms, vacuum suction, easy of maintenance (emptying dirt bin, cleaning brush, etc) are all great. I would have easily rated it 5 stars, but I can't due to battery issues... We are on the 2nd battery and this latest battery is till only getting us 20 minutes of run time. Power issues are kinda a deal breaker as it can't always make it back to the charging station, etc. With improvements in battery technology, and maybe the addition of an optional exterior brush (on the sides), this would be a 6 stars out of 5 device...


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Simplicity and Performance

By JPRM from Florida on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

We have had our Neato for several months. From the moment we took it out of the box we liked it. The set-up is breeze. Simply select a language, date& time, pick the dates and time you want it to run and turn it loose. Beyond that you will need to empty the dust bin when full and occasionally get her out of a crack she gets in and cant get out of. My wife is simply not healthy enough to push a vacuum around the house every day. This little item saved us the cost of a housekeeper. It does and excellent job and requires very little attention from us. She pretty much a part of the family and even has a name.


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nice toy

By kms1 from Utah, United States on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

I bought this robot vacuum in January and have been pleased with it. It does a good job of cleaning tile floors. One must prep the room first, removing rugs, dangling cords, and debris. It also helps to move things closer together or farther apart so as to avoid the spots where it gets jammed. Long hair must be removed from the roller occasionally. It is also fun to watch.


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Felix Jr.

By FelixSenior from Greenlawn, NY, United States on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

I purchased my Neato (which I have affectionately nicknamed "Felix Jr.") a few months ago and have had it scheduled to do my main living areas on one floor twice weekly. This is about 1200 square feet of carpet, area rugs and hardwood floors. After a few obstacles caused Felix Jr. to pause or get stuck, I had to make minor adjustments to the environment. These adjustments included things like rerouting extension cords, raising one piece of furniture with coasters so it could go under without getting stuck, rearranging some things so it could fit in small spaces, etc. After a few "supervised cleanings", Felix Jr. gets the whole job done with two recharges. My favorite thing to see us how well it navigates with virtual intelligence now that it has mapped out the space. Also, watching it go under the bed is a great reminder that I don't have to do that task.


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Frieze Carpet

By Frustrated_Frieze from Houston, TX, United States on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

The Neato XV-21 does a good job cleaning and avoiding obstacles. Battery life will depend on the type of carpet you own. The Neato XV-21 has very poor battery life on frieze carpet. Best time I experienced was 15 minutes even with new batteries. I returned the product for my money back, however, I would recommend the product if you have regular pile carpet or hard floors. I will wait until Neato designs a new model that has longer battery life on thicker carpets.


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Can't live without my Neato

By Slapp3 from Houston, TX, United States on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

I love my neato. My house looks so much cleaner all the time. The neato saves me so much time too. I'd be list without it and I've convinced at least 2 of my neighbors to get one too.


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Great hair pick up

By Jesse8 from Windsor, PA, United States on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

I have 6 animals in my home so as u can guess any vacum cleaner as allot to pick up! I have had two Neato for about a year now. Both I have needed to call customer care about, one of them twice. Everything I called I go tender full care! I ended up needing to have units replaced, which was done fast and easily. I love my Neatos!


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Perfect

By Matthieu from Boisset-ls-Montrond, France on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

We bought Neato X21 3 months ago - We are very happy because it's perfectly adapted to the use we expected


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Amazing Vacuum Power

By Goldenz1 from Las Vegas, NV, United States on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

We loved this product. It did all it advertised. Could hardly believe such a small dirt bin could hold so much. We have two Golden Retrievers and live in the desert, so there is a lot of dust and dog hair to pick up. It was fantastic. That said, after about 3 months or so of operation, the computer programming went haywire. Called tech support, ran some programs they suggested and still wasn't fixed. They quickly shipped a replacement, and asked that we return the original when we received the replacement, which we did. The only cost was return shipping, which was acceptable to us. The newer unit (the XV-11) has been working great. It is nearly into its 4th month of trouble free operation. Understand that you will have to periodically empty the dust bin an change the filter, but overall we love this item!


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works well

By brianG from soemrs, ny on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

Works great in small rooms. It can still get stuck around coffee table after laying down the 'bumper' strips or confused in tight spaces. A bit loud and can take a while to do a big room and takes a while to get to and from charging station when its not finished with the cleaniong cycle.


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In Love

By dmfan16 from Toronto, ON, Canada on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

Love our signature pro neato! Amazed that in a family of two, no kids or pets, just 2 adults, that the Neato still manages to pick up so much dust,fluff, hair etc off the floors. It's follows a methodical pattern to minimize missed areas. Already recommended to friends who have purchased after we did and are equally impressed


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Good not great

By RobC from North Jersey on 11/15/2013

My family and I love Rosie (xv-21). We love coming home to the vacuum lines in the carpet. You do have to make the floor robot friendly by picking clothes and such off of it and occasionally she will still get stuck. But overall love the product even though this is our second one. First had wheel problem. Returning was easy. Neato is pretty neato. Wife loves the fresh vacuum look on all the bedroom floors all the time.


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I can't believe how well this works!

By lindao from Atlanta, GA, United States on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

I bought my Neato a few months ago. I am amazed at how well it works. I didn't know my floors and carpets could have so much cat hair in them. I set the Neato to run every morning before I get up and it cleans all my floors. I don't let it come into my bedroom while I'm asleep though because it is rather loud.


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She's terrific

By Epiduralgirl from Gettysburg, PA on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

Fleur (so named because she cleans my "fleurs") is a reliable little robot. I need to raise my couch about an inch for better clearance, but that's my issue, not hers. She's made a huge difference in the appearance of my house.


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Waste of Money

By sumnerrt from Tulsa, OK on 11/15/2013


Bottom Line:

No, I would not recommend this to a friend

I absolutely regret ever buying it. It might work if you have an empty room, but it doesn't work if you have furniture. It cleans about a 6x6 area and beeps because of obstructions. i used the magnetic strips, I've rearranged the furniture, but poor results. I actually would love to send the thing back and get my money back, but I'm sure I had it too long. Its sitting in my garage on a shelf, and most likely will be used for target practice the next time I go to the range. I checked for firmware updates, etc. i work hard for my money, and this was not worth it in my opinion. Your better off with a $10 dust mop and dust pan.


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A terrific machine!

By Cheeto from La Mesa, CA, United States on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

My first Neato kept getting into the booze cabinet and never quite put it all together. This replacement has been wonderful and the little guy is quite diligent in his or her duties.


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Wonderful machine!

By Ukeman from Fairlawn, OH, United States on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

We purchased this machine several months ago and just love it. We have hardwood floors and tile throughout our home and it does a great job keeping our floors clean. It saves us a lot of time and I am amazed at how much dust and dirt it seems to find even when you think your floors are clean. We have several throw rugs and it does not have any trouble cleaning them and moving on to the hardwood floors and tile. It does a great job vacuuming the rugs as well. It is a little noisy but well worth it.


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Vacuuming is a breeze!

By rjprd from Austin TX on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

My Neato XV-21 makes cleaning house a breeze! Cleans my carpet and tile very well. Love how it docks itself to recharge and then goes back and finishes the room. I purchased Neatos for each of my 2 children.


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Love our Neato!

By Katie from MA on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

The Neato has been a great purchase, we love how it can finish the entire floor every time, and that it makes sure to get every spot. It's fun to watch it navigate and find it's way around. We also have a Roomba, but it's nice knowing that with the Neato it will finish the entire area, so we use it on our main floor that sees the most traffic.


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Love it!

By robomom from Undisclosed on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

Bought it in September. I have it programmed to vacuum every morning while I am at work. I love coming home to a house free of dog hair and dirt!


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Stopped working

By Jjustuce from Southlake on 11/15/2013


Bottom Line:

No, I would not recommend this to a friend

Bought this for a vacation home and it stopped working after a couple weeks got rid of it!


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Really Great

By NONAME from Clayton, NC, United States on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

We love our NEATO XV-21. It does a great job. We use it all over the house. Hardwoods, carpet, vinyl, it does it all.


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neat-o!

By elena from Chicago, IL, United States on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

I got neato 4 months ago, I am very pleased with the cleaning, all I do is cleaning the bin every use and the brush every other time. I have one ottoman that is low and it gets stuck there, otherwise I clean its path, move up wires and chairs before cleaning and it does its job. Great help!


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Love it!

By ssands from Three Rivers, MI, United States on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

I love this little guy! Of course it doesn't replace vacuuming totally, which why would anyone think it would. It's nice on busy days to just to let him go, and he does an excellent job!. My grandkids love him too.They have named him Tim. They ask as soon as they get to the house... "Can we get Tim out?" Buy one, you will love it too!


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my little helper

By mgbyin from Klamath Falls, OR, United States on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

I would buy another one. Does a geat job. I know it's doing it's thing when I empty its bin full of dog hair.


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Neato has been great!

By jerry21 from Hastings, mn on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

We purchased our Neato about four months ago. We have two English Setters who spit fur out in an ever ending stream. The Neato has helped keep the residual hair to a minimum. It has been reliable and amazingly powerful vacuum for such a small device.


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Dog Hair? What dog hair!

By Dawn from Spruce Grove, AB, Canada on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

Love it! So nice to come home to a clean floor. I especially like the large dust bin. also love that it can clean over area rugs, carpet as well as bare floors.


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A great helper!

By Froggy13 from Michigan on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

I purchased this vacuum 6 months ago to help me keep up with my new, but very old, two story farmhouse. We have a yellow lab and a black cat. It does a pretty good job with the hair, and I think one of my favorite things about it is that it does not get that stinky pet smell that most vacuums get over time. I love the automated scheduling feature as well, however, it does require periodic supervision to get it un- stuck here and there. If it runs when I am away, I may return to find it dead under a piece of furniture, and thus it has forgotten where it was in the process and has to start all over again. There is certainly room for improvement, but I still love it! When I want to clean my upstairs, I merely carry the vac and base upstairs and push start. It has never had an issue with the stairs. The only other area where I have a problem is with the filling of the dirt bin. The pet hair collects in the tube/pathway between the vac and the bin, so I will find that packed full of hair and dirt while the bin is only partially full. So supervised cleaning is more effective than unsupervised at this point. It is so smart, I am optimistic that neato will continue to improve on the minor imperfections.


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Neato-XV-21

By Gail from Killen, AL, United States on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

This was a Christmas gift last December. I gave it 4 stars because of the way it navigates each room. It surveys the room before it starts to vacuum and does a thorough job of covering all areas. I also like that I can schedule the Neato to vacuum each day at the times that are convenient for me. I named him Fred and he has been my best friend for the past friend. Don't know what I would do without him.


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Love this vacuum

By DonC100 from Orlando, FL, United States on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

This vacuum is a lifesaver in our case. We have a LOT of cats. Dust and hair everywhere and hard to keep up with the cleaning. We have the robot run 3 times a week and the floors stay clear. The dust has been noticeably reduced by a significant amount. The amount of cleaning this device does is amazing.


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Good pickup

By Cass61 from DE, United States on 11/15/2013


Bottom Line:

No, I would not recommend this to a friend

Bought this 3 months ago. Does not get in corners well. Gets stuck a lot . It sometimes looses memory of where it is abs I have to take it to charger. For the money not sure if I would by again. Had other irobot it was smarter but did not pickup as well.


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liked it but had problems, had to return it

By sjcmom from California, United States on 11/15/2013


Bottom Line:

No, I would not recommend this to a friend

I loved the Neato, but unfortunately mine could never find it's way back home. Customer service was extremely helpful and sent me a new battery pack but it still didn't seem to want to return to the charging station


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Great all around!!

By bama1 from falkville al on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

I got the neato a few months ago. I just love it. Anything that get the dust from under my bed is a winner to me. I found something I do not fell like I wasted money on. Now if I could get it to dust my furniture!! It is also great for getting up pet hair.


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Fantastic!

By JohnKG from Athens, GA, United States on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

I have waited some time to write this review, as I wanted to write a thoughtful well reasoned review of a relatively expensive "convenience" product. The bottom line (as the stars indicate): this is a fantastic product, and it's become such a part of our lives that I would have a hard time living without it now! The research: We have three dogs, including a Husky that sheds about a dog's worth of hair a day during the summer (how is that possible??), one cat, two birds, two teenage boys and the two of us parents. We were vacuuming every second or third day and couldn't keep up. I knew I needed a pet-friendly robotic vacuum, and debated between the XV-21 and the Roomba pet model. I decided on the XV-21 because: it has sensors so it knows where it's going and where it's been. We have a large downstairs and it takes the robot two or three charges to do the whole thing. The Roomba is MUCH slower, and would take all day to vacuum. In addition since the XV-21 knows where it's been, it gets right back on the job where it left off when it finishes charging, which is very nice. It also has a much much more powerful vacuum motor, which is huge for sucking up all that pet fur. I am very happy we chose this over the Roomba. The problem areas: the XV-21 is very good at getting out of tight spots, but it will run over things like dog bones and larger toys that are left on the ground. You need to pick these up or the robot will be stuck when you get home. In addition, there is one kitchen chair it gets stuck under all the time: why, I have no idea, but "she" (we named her Lola) doesn't like that chair. If I remember, I move it out of the way in the mornings before I leave for work. The motor is really good, and she gets to all the corners very effectively, but doesn't clean the very very edges well. This is really only a problem in the kitchen (where little bits of food and such seem to hide right by the walls). If you're really concerned about this, you will want to quickly sweep the edges out into the main floor area, where the vacuum will pick it up, no sweat. The good: "Lola" is darned cute, and acts so intelligently, it's weird sometimes. It's like having another person around. I even feel guilty if I'm sitting around and Lola is working! The vacuum is really powerful and the brushes are very good and don't get mucked up with fur. During the summer months, we had her cleaning every day, and she took our dirt level down from barely acceptable to very clean. Even dust and such on furniture is way down since she's got the floor so clean. She also does the upstairs: bring her up, place her on the floor, and push the start button: voila! So one robot does the whole house. She doesn't bump into furniture since she can actually see what's around her. The dirt bin is very easy to take out and clean. While she's fairly loud (louder than a Roomba I understand) she is not as loud as a "real" vacuum, so you can do things while she's cleaning and still hear just fine. I actually like that she's making noise: a, it means she's pretty powerful, and b, you can hear if she gets stuck somewhere, even if you're in another room. Recommendations: run her the first few times while you're at home: the places she gets stuck, and weird things that will happen given your house layout will become very clear after you run watch it work a few times. After that, you'll know the possible pitfalls, and get used to having a little robot zipping around the house cleaning up for you. It's quite a treat!


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CLEANS GREAT

By LEO54 from Mountains of NH on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

Will find dirt even better than our built inwhole house system. Still amazed it wont fall down the stairs. It finds it way back to base like a bloodhound.


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Spouse was leary in the beginning but loves it now

By Dursh from Houston, TX, United States on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

My wife thought it was another one of myhair brained ideas but now would not do without it. It does an excellent job. The menu system is easy to use. We set ours to clean the heavy traffic areas twice a week. The seldom used rooms we do individually. We just put it in them and turn it on. When it is done it goes back to where it started and turns off. It does not bother the dog even though he is the jumpy sort. It takes two charges to do the main area. It goes to the charger to reload and remembers where it left off. All your competition seemed to use random paterns to vacuum. The Neato knows where it is going, knows where it has been and maps each section so it is efficient. The only thing that throws it off is if you close a door after it has mapped that area. It stopped, waited, and then shut off. When I turned it on it had a message on the screen telling me to"Please clear my path. Besides that it rarely gets stuck. We love it. I am waiting for you guys to come up with a lawn mower!


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great robot vac.

By mtmcintire from Florida, United States on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

I really like how this vacuum leaves behind a trail of straight lines across the carpet. It gives it that fresh vacuumed look. I also like the squeegee roller instead of bristles. It's much easier to clean than my old Roomba. I've had it for about 6 months. So far so good with this little guy. The only thing keeping me from a 5 star rating is that I never received the 2 extra filters that were promised if I registered the product.


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Very Handy To Have Around - Great Customer Service

By Caleb from Manila, AR, United States on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

I have had the Neato for about 4 months. We have a Siberian Husky and he sheds a lot. We have concrete floors so any hair or dirt just stays on top of the floor and you feel it on your bare feet. This vacuum keeps the floors so clean you can get in bed and not have to wipe the dirt stuck to your feet off. It does a great job keeping the hair cleaned up. The first one we got had some issues getting around. We called customer service and they had us a new one to our front door in about a week. It has been great to have this around. It eliminates one of the "to dos" from the list and keeps the floors way cleaner than we did before.


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The most wonderful appliance in my home!

By Sally65 from Idaho, United States on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

After my first Neato we ordered another. This is a God sent! I have too many allergies to mention. This wonderful machine literately saved my life in 2012! I have not had as many attacks since owning her. OH YES she has a name. Shes part of the family! It's Olamay. We got another because our house is 10,000 sq. feet & I felt I was over working her. I should be a sales Rep. I can't tell you how many people I have shared information on these wonderful products with. Thank you


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Love my NEATO

By Deena from Austin, TX, United States on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

I bought my Neato several months ago. I love it. I could never keep my floors dust free, and now I can vacuum every day. It's amazing how much dust and dirt accumulates in a day. It also picks up all of the pet dirt/dander. LOVE IT! I hope it lasts forever.


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great help

By ktmon627 from Savannah, GA, United States on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

We have several pets so need to sweep or vacuum every day. The Neato was very helpful with keeping up with all the pet hair and dirt that was tracked in. Only downside is it gets stuck under certain furniture and sometimes needs help to get back to charging station. Still considering buying another unit for the second floor!


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WOW this awesome

By Dawolv from Billings, MT, United States on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

We have both hardwood and carpeted floors, this Neato easily and surprisingly very well vacuums our house. We also have stairs and it navigates right around them without taking a tumble. We have a Dog, Cat, and a Ferret and it picks up all the hair and debris from around the house. This little invention has saved so many hours of cleaning, it really leaves the floors looking real nice especially the carpets as it leaves a pretty cool line pattern in fibers. Also our battery was not lasting very long anymore we called Customer Support, the lady was very nice and it was a simple no hassle replacement under warranty. Great company Great Product.


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Worked great for about one month...

By splash from Undisclosed on 11/15/2013


Bottom Line:

No, I would not recommend this to a friend

Product worked great for about one month. Battery died after a month...haven't bother to replace as not going to buy a new battery every month.


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When it works it is awesome

By pauly from Chantilly, VA, United States on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

Other than the fact that I've had to return both of my Neato XV-21's multiple times (i think twice for each), when it works it is amazing and the Customer Service has been top notch. I have a Roomba as well but I don't really like the banging around approach. The carpet lines that the Neato make are more regular and it picks up a lot of dirt! Crossing my fingers that I won't have anymore issues.


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LOVE IT!!

By jjeb from PA, United States on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

Saves me so much time!! As described & built well.


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Skeptical At First

By PCash from Germantown, TN, United States on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

My husband bought this for me several months ago and I was skeptical at first. Love the fact that I can be doing other things around the house while my vacuuming is being done for me. First couple of times you learn what your Neato gets hung up on but you can fix that problem and it works like a charm!


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I love this thing

By JenO from NJ on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

Having Neato saves me at least 2 hours a week of vacuuming up pet hair. Works great.


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Awesome Time Saver!!

By blansktar85 from Davie, FL, United States on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

This has been one great purchase, Its been an awesome part of helping to keep my home clean. I got to work and when i come home my house is clean and the vacuum back on its charger. There have been a few times it gets stuck but about 90% of the time it works perfectly. I dump the tray every other vacuum ( it gets a lot from the floors) and clean the Brush / blow compressed air on the sensors once a month to keep it running great.


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Love this unit - makes my life so much easier.

By Rhonda12 from Hendersonville, NC, United States on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

Should you ever need customer service - these people are great.


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Excellent cleaning partner!

By Emilykay from Kalamazoo, MI, United States on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

I like to dust while it cleans the floor. We're a team! Excellent customer service, too.


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Love the way it scans the floor.

By pinkfloyd65 from Detroit, MI, United States on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

I love my neato. It keeps ahead of the dog hair very well. It is easy to clean too.


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A Nice Toy

By Shiercandy from Port Coquitlam, BC, Canada on 11/15/2013


Bottom Line:

No, I would not recommend this to a friend

The Neato does an o.k. job of vacuuming, the issue is that it does not get dirt on the edges that well. Our main issue is its reliability, we had to get 3 before we got one that would work for more than a week. Secondly, the expensive battery pack has had to be replaced already (less than a year) which I could understand if it we used 3 or 4 times a week but we don't. I was also advised that other parts have to be replaced on a regular basis and they are also expensive. We consider it a novelty and a bit of fun but would not buy another one. Also this one seems to get hung up quite easily so that by the time all the path clearing is done I may as well have done the vacuuming myself.


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Durable, efficient and easy to clean.

By JamesH from Oakland, CA, United States on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

We've been running the Neato about once a week for almost a year with no problems at all. We haven't even had to replace a filter. It moves in a definite pattern, even stopping from time to time to look around and plan it's route. Even though it will run right next to the walls, it never bumps into them. It seldom bumps into furniture and we've only had it get stuck a few times in all the time we've had it. The dust bin is very easy to remove and empty. The brush is easy to remove and clean. The first couple of times it was a little tricky to get back in place, but now that I know what I'm doing it's no problem.


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I love my Neato!

By nina from Undisclosed on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

I use the vacuum everyday, as I have do shedding dogs. No problems to report, easy to maintain.


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Wood Floors - Great! High Pile Carpet-not so much

By superconnected from Santa Barbara, CA, United States on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

We bought our XV-21 Neato (pet and allergy model) about a month ago. We have three dogs and around 1,100 SF of wood floors. Much to our surprise this model could not maneuver our thick carpet at all getting stuck every time. Such a lack of performance is ridiculous and was not disclosed. It does great on the wood floors and on the very low pile exercise room carpet. So, after an investment of $60 more in additional magnetic strips to keep it off the thick carpet we are OK. It gets stuck in chair legs and such about every other run. It takes around four hours, including two returns to recharge to clean a total of around 1,300 SF of wood floor and one room with low pile carpet. It does a great job of keeping these areas clean, but we were disappointed that it does not perform on thick carpet. Perhaps the non pet and allergy model is more versatile. An honest disclosure of such limitations would have been welcome.


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Best Buy of 2013

By SpaceBarb from Santa Fe, NM on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

I adore my neato. In fact, I will not live without it. I have had it for several months now. With a little bit of maintenance, it is still running like a charm. I have it stationed in a back room and when it runs, it does the whole house. Great suction! Hope it lasts forever!!


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"Neat-o"; but gets stuck often

By WilsonT from Gold Coast, FL on 11/15/2013


Bottom Line:

No, I would not recommend this to a friend

I bought this about 3 months ago and even though it's kind of cool, it gets stuck on the tassels of all rugs. It backs up and tries about 3 times to get around them but then it shuts down or resets and you have to start it over for the entire house. Also leaves dirt next to walls.


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It does a really great job, when it is working.

By RDL4912 from Kingwood, Houston, TX, United States on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

The unit does a very good job of picking up debris in the house, but I have had to completely reseat the batteries 4 times to get it going again. There seems to be a glitch in the programming. Also, the batteries seem to run out of power before completing.


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Love It!

By Burt from Vidalia, ga on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

Works good, but battery seems to be losing strength and longivity! And I did not receive my extra filter when I registered my product.


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Great Product

By Steve45 from Ocean Shores, Washington on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

Neato Robotic Vacuum works Great. Gets all dog hair off my hard wood floor. Cleans under king size bed. Also, tight around all table legs. Only had one problem. One time when it was cleaning master walk in closet it stopped and display read, "please clear my path." But there was nothing blocking its path and I had to press start button several times within about a ten minute span to get it going again. But other than this one time incident, I feel (and have done so) leave the house while Neato starts to clean. Whole house is clean when I return. Only flaw I see with this Vac is that it will not jump up and 'dust' tops of tables!:)


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Can't program

By jude from Greensboro, NC, United States on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

My Neato cleans very well, however, it seems to do it's own thing. I have programmed the Neato to clean on Sun & Wed, It does. It also cleans at will on Thurs and Fri. There was no disc in the box at purchase.


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The Best thing thats happen to me in a long time

By KarBear from West Des Moines, IA, United States on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

I've purchased Roomba after Roomba after Roomba for the past 4 years. They only last 10mo if I'm lucky. This time, I check with consumer reports and it lead me to the Neato. It is better in every way. I really time how much easier it is the clean the bristles. What a pain the Rooma was.


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Love this vacuum!

By carbonxxkidd from Eagan, MN, United States on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

I received my Neato for Christmas in 2012. I live with two dogs and 2 cats, all of which shed. This vacuum is amazing and runs ever day. It picks up an unbelievable amount of pet hair and dust. Too bad it doesn't do furniture and stairs, but still well worth the money!


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Bad battery

By Soderqvist from Florida, United States on 11/15/2013


Bottom Line:

No, I would not recommend this to a friend

Have now had the robot for 4 month, it works great and does an perfect job, when it's working. Problem is the battery, the robot is working for ruffly 10-15 minutes before recharge. Also only going out 3 times then it thinks it's done. This makes that only half the house is beeing vacuumed each day...


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Neato - Kinda

By Sammie0716 from Decatur, AL, United States on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

I have had my neato for approx 6 months. Does an excellent job. The only thing I don't like is, now it only vacuums for about 30 minutes before it has to re-charge. When I first got it, it lasted about 45 minutes.


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Love, Love, Love my Neato!

By abbylovesjoel from Dallas, TX, United States on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

I purchased the Neato after having my carpets professionally cleaned--the cleaning professional recommended it! I figured if an expert recommended it, it was worth a try. I LOVE my Neato. I set the machine to come on when I leave in the morning and when I come home after a day's work I find my floors clean, with the perfect back and forth "line" on the carpet--you can see it's perfect track. For someone who is a bit OCD it is the best purchase I've made--especially with 2 kids and a messy husband. I haven't used a broom in three months. The Neato maps the room and covers every inch of the floor, navigating around furniture. I have wood, tile, and carpet on my main floor and it easily goes from one to the other without missing a beat. It did take a few tries to figure out how to get it to clean the entire downstairs without getting "stuck" ("please clear my path"). I had to put the magnetic strips around my dining room table because it would get caught in the table/chair legs. I also know to pick up cords and curtains that can get caught in the brush. I do use my hand-held vacuum (dust buster) to get around uneven surfaces (the ledge between the wood and tile where the Neato would not be level) and really close around furniture/under cabinets. Everyone that comes over asks about it...even my mother-in-law bought one! :)


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Amazing Time Saver

By Cleanfloors from Cape Coral, FL, United States on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

We purchased our Zeato when we moved into a larger house and realized that we now had twice the floors to vacuum. I was skeptical that this product was going to "cut the mustard" but my wife was insistent that we get one. I cannot begin to tell you how right she was. We named ours Rosie and she is the best purchase we have made in a long time. I highly recommend the Neato to everyone that notices her.


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Nice for one room at a time

By Am2013 from Undisclosed on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

I like how it cleans under my couches and in places I cannot get to, but it's charge only lasts about 20 minutes. It also acts up 80% of the time by not making it back to its charger or randomly saying something is in it's way.


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Cool little machine

By Vacume from Tucson, AZ, United States on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

Works well, gets stuck on flip flops and cords, fun to watch when bored


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Saves my back!

By Simeon from Texas on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

My husband bought "Hazel" for me last year and she is a real blessing. She runs around whisking up the dirt and dust bunnies so I don't have to worry about it. This keeps me from running the big vacuum so often. She's a great helper.


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i liked it

By vman from Mississippi, United States on 11/15/2013


Bottom Line:

No, I would not recommend this to a friend

it was much better than my Roomba but it broke the first week and had to return the unit, back to Roomba .


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the extra helping 'hand'

By liz_from_ca from San Francisco, CA, United States on 11/15/2013


Bottom Line:

Yes, I would recommend this to a friend

I selected this product over similar ones that are out on the market today. Reasons was the design and shape knowing that it would get close to the walls, the option to select a product designed to clean pet dander and knowing the company is local.


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Mom's little helper

By Simon from O'Fallon, IL, United States on 11/14/2013


Bottom Line:

Yes, I would recommend this to a friend

I received this product as a mother's day gift, it is one of the nicest presents I have ever received. The Neato is remarkable and does a better job than my standard vacuum cleaner. It saves me time and keeps the dust and dirt down in my home.


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Part of the Family

By stumpgarden from Gainesville, GA on 11/14/2013


Bottom Line:

Yes, I would recommend this to a friend

I love my Neato. We have named him "Buddy". I can't believe how much dust he picks up every day, and we have no animals right now. He is almost like a puppy moving shoes and light things around. We just sit and watch him clean. The best part is his parking back into his home base.


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Nice Helper

By NeatoPhx from Phoenix, AZ on 11/13/2013


Bottom Line:

Yes, I would recommend this to a friend

Pros: 1) Does a nice job vacuuming. 2) Noise level very acceptable. 3) Pet friendly. 4) Sure is a nice helper. Cons: 1) We have a 2300 sq ft house and Neato's batteries do not make it to clean whole house. 2) Frequent and long charges when vacuuming. 3) Frequently gets stuck in areas. 4) Sometimes says to clear path with nothing stopping Neato. Conclusion: After research, Neato in my opinion is one of the best robotic vacuums on the market. My routine is to let Neato schedule clean the largest section of carpets once a week. I manually place Neato in individual rooms on weekends to vacuum those rooms. This routine seems to work best for us.


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Mixed Feelings

By mfriedman78 from St. Louis, MO on 11/13/2013


Bottom Line:

No, I would not recommend this to a friend

I purchased a Neato 4 months ago and have had mixed results. It only seems to run a complete cleaning cycle about 30% of the time. It often gets stuck away from obstacles or just runs out of juice in the middle of the floor without returning to its base. But when it does a complete job, it is very handy and picks up an amazing amount of pet hair and dust.


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Awesome Vacuum!

By cjtsmom15 from Bristol, TN on 11/13/2013


Bottom Line:

Yes, I would recommend this to a friend

Bought 1 yr ago. Had problem with 1st vacuum, but called and got EXCELLENT customer service. Was sent new batteries but didn't help, so they sent a new vacuum. All was done with no expense or inconvenience to me. I have mine on a schedule to vacuum every other day. We have 3 very hairy dogs, so I use the in-between days to clean the brush, filter and dirt bin. Love coming home to my whole house vacuumed and I didn't lift a finger. You may have to try putting the base in a couple of locations before you find the right place. Highly recommend!


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Really does the job!

By Roxanne from Undisclosed on 11/12/2013


Bottom Line:

Yes, I would recommend this to a friend

I bought about 6 months ago. I said wow! I have 2 dogs and it really cleans well. The problem now I am having is the battery does not stay charged for long at all. Sometimes it can not even finish 1 room before the battery is dead.


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How did we live without it?

By TGrip from Bolingbrook, IL on 11/12/2013


Bottom Line:

Yes, I would recommend this to a friend

I purchased a Neato XV Signature Pro Robot Vacuum Cleaner and it has been very quickly become a beloved household member (we call it "Little Vachary"). We did need to clear tangles of hair from the brush the first few times we used it but now it's fine. We run it three times a week without any problems beyond the occasional getting itself stuck in odd places. Our house is cleaner than it has ever been before.


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Neato is really neat

By Gerry from Little River, SC on 11/12/2013


Bottom Line:

Yes, I would recommend this to a friend

Our son gave us Neato as a gift. My wife calls him Mr. Neato, and she is very happy with him, telling all our friends about him. If you get any orders from the Myrtle Beach/Little River area of South Carolina they are most probably the result of her bragging about Mr, Neato.


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Great vacuum, a few programming updates needed

By Tammy from Phoenix, AZ on 11/12/2013


Bottom Line:

Yes, I would recommend this to a friend

Excellent vacuum suction!! Great for carpets and those with pets. Easy to use programming menu. Navigates well around objects, including dining room table/chairs. Has navigation issues with slider door rails or excessive floor transition trim as well as objects with a crossbar near 3 3/4" from floor (slightly above object sensor but lower than vacuum height). In these instances, Neato gets stuck, repeatedly tries to go back/forward/turn, while spinning it's wheels, and eventually gets confused and requests intervention. Does a good job on tile and wooden floors, however, tends to leave wheel scuff marks on wood floor if gets stuck/confused as mentioned above. Does a good job returning to base when finished or needing charge. Overall very glad I made the purchase, but keep hoping an upcoming programming update will improve navigation as listed above. Until then, I avoid using it in problem areas.


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Not really competent for pet hair

By tumlison13 from Fayetteville, AR on 11/11/2013


Bottom Line:

Yes, I would recommend this to a friend

As a robotic vacuum, this does an admirable job picking up light dust and debris, and if my dogs have not spent too much time indoors that day, it does pretty well with their hair. But after owning this product for more than 6 months, I have to day that they still need to revise the design to really handle pet hair better. I have a German Shepherd and a Collie mix (both have quite a bit of hair) and the hair continually gets wrapped around the brush or clogs up the dust bin. I empty the bin after each round, and it still gets clogged. Again, I want to stress that this does a really good job of general vacuuming - but I am disappointed with it's performance when it encounters heavy hair mess. If they were to ask me, I would recommend a larger dirt bin, and revision of the brush mechanism to deal with these two complaints. Also, you need to make sure you clean this regularly, otherwise the sensors cannot function properly and will register obstacles where there are none. Don't expect to just set this and let it go, it does need some care and maintenance as well as planning to make sure it does not get hung up on anything.


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Much better than the 1st one

By Jane from Undisclosed on 11/11/2013


Bottom Line:

Yes, I would recommend this to a friend

I have had this replacement product for about 3 months and it has been great.


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What a boon in my life!

By MLou from Kansas on 11/11/2013


Bottom Line:

Yes, I would recommend this to a friend

"Hazel" is programmed to run every day, since I have two cats. I'm amazed at the amount of pet hair collected every time! I hate to vacuum and now I only have to do a full clean once a week. There is a small problem getting stuck on one modern chair with a circular metal base. She mostly is able to find her base for recharging. She makes me happy! Now, if Hazel could only do the dusting, too... . :)


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Love it!

By DoctorT from Edson, Alberta on 11/11/2013


Bottom Line:

Yes, I would recommend this to a friend

I bought my Neato about 10 mths ago and absolutely love it. I come home to a clean home 3-4 times a week. This vacuum picks up more pet hair in one day then my old vacuum did when I vacuumed once a week. It has needed its batteries replaced but once the new ones were in it works like new again.


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Great Powerful Robotic Vac

By DonK from LaPlace, LA on 11/11/2013


Bottom Line:

No, I would not recommend this to a friend

Bought my Neato XV-21 about 7 months ago (Mar 2013). Very powerful and intelligent. You can set scheduled cleaning times or spot clean areas. The Neato Vac will return to the charging base if it needs a recharge then finish the job from where it left off. Runs on my ceramic floors for about an hour and 15 mins. On the carpet for approx. 45 minutes.I achieved these times after approx 5 to 6 recharges out the box. As with growing pains, you live and learn that carpet use will require abit more maintenance (cleaning) of the brush assembly paying particular attention to hair balls that collect on both sides of the round sleeve bearing located on each end of the brush shaft in the orange cups used to attach brush assembly to the vac. If not, Serious drain on the battery will result in less run time. After the first run the XV-21 will remember the room layout and seems to give a more efficient vacuum on the 2nd and subsequent runs. Customer support is above and beyond. You won't have any problems here. A company that truly backs their product these days in my option is far and in between but guess what? These people are great! I would buy another Neato Vac in a minute. I highly recomend the XV-21. ps The XV-21 will adjust to any floor automatically. Hope this review helps.


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Sweeps great

By Dumdum from Kentucky on 11/11/2013


Bottom Line:

Yes, I would recommend this to a friend

Love it. Just wish it was thinner so it could go under my chairs and furniture


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Vacuum named Fido

By Burkey from North Dakota on 11/11/2013


Bottom Line:

Yes, I would recommend this to a friend

My parents bought me my vacuum and I love everything about it. I do have ONE Complaint... The battery after a short time stops holding a charge. It will only hold a charge long enough to do a 10x6 section of a10x14 room.


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Needs improvement

By Anna from Tennessee on 11/11/2013


Bottom Line:

No, I would not recommend this to a friend

I've had the Neato for about 6 weeks now, and it's a great concept, but needs a lot more work. The first couple of days it ran fairly well, but now I can hardly get it to clean without it giving me a fault on the right wheel being stuck. This seems to be a common issue with the product, as I've read a lot of reviews about other users having the same issue. The scheduled cleaning feature is pretty much a waste because I will come home and find it halfway through the room sitting and beeping that the wheel has stuck. It's been that way for several hours, based on the time I start it cleaning so the battery is drained to the point of needing a recharge. I do like that it cleans the room in a back and forth pattern instead of just bumping around randomly like it's playing pool. I hope future versions of this product will correct the wheel issue.


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Love my Neato

By Themaid from Buffalo, MN on 11/11/2013


Bottom Line:

Yes, I would recommend this to a friend

I received my Neato as a gift last Christmas. I have been very happy except I felt the battery should have lasted longer.


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Like it a lot

By pat360 from Kentucky on 11/11/2013


Bottom Line:

Yes, I would recommend this to a friend

The vacuum works good. It surely saves me from having back pain like using other types of vacuums. It would be nice if it came with more barrier strips and a connector wire for updating the program from a computer.


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Neato-Name fits

By PJGrandma from Rogers, AR on 11/11/2013


Bottom Line:

Yes, I would recommend this to a friend

Love it . Just wish the holding cup was a little bigger.


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WOW!

By Fitty from SWFL on 11/11/2013

I'm impressed with this vacuum. It does tend to get gliches, I have an open floor plan and sometimes it gets confused. But, I have owned another brand and this one is better. It is noisy, but the jet engine does a great job. My house does take about 4 recharges, so I hear my Neato all day. This vacuum is a definite recommend.


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A helping hand.

By ezra from Titusville, FL on 11/10/2013


Bottom Line:

Yes, I would recommend this to a friend

The VX-21 has been a great help. It goes around the house five times a week and the dirt and animal hair collected is just amazing. I am so grateful that we purchased this machine.


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We are still telling friends about this machine

By GPForet from Georgia on 11/10/2013


Bottom Line:

Yes, I would recommend this to a friend

I have been looking at robotic vacuums for the last couple of years, After finding reviews of the XV-21, decided to take the plunge. First off, we love this thing. We have a dog and a cat and Robbie (that's what we call our XV-21) keeps the floors and carpet free of hair. It does not tangle. It has no trouble moving from hardwood to carpet and back again. It is very smart about mapping out the room and then cleaning in a well thought-out pattern. Lack of an edge brush does sometimes leave edges uncleaned but a quick swipe with a broom moves dirt to where Robbie will pick it up next time. We have him programmed to clean every day except sunday. He loves to check out places under dressers and other little coves where he bravely explores and cleans. He's not perfect and will sometimes put himself in a jam where he has to be rescued.Occasionally he'll find a place with a build-up of dust bunnies and choke his vacuum intake. Very easy to clear. He will stop if he gets jammed or eats something that tangles in his brush. After having Robbie for a month, we purchased a second one for our other home. He's called R2. R2 had a wheel which jammed after about a month and had to have the unit replaced (at no cost). I purchased both with 3 year extended warrantees but other than the wheel issue have not had any other problems with either unit.


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Great for busy people

By DIYgal from Corfu, NY on 11/10/2013


Bottom Line:

Yes, I would recommend this to a friend

I brought this over a year ago as a luxury indulgance. It has become one of the most useful things I own. I does a fantastic job of keeping my floors clean. I don't mop nearly as often. I have noticed in the last month that it returns to the charger several times during a cleaning cycle. I have it set to run at night and its nice to wake up to a clean house.


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Works better than expected

By docnh from Guilford, CT on 11/10/2013


Bottom Line:

Yes, I would recommend this to a friend

With two cats and a Rottweiler we wanted a robotic vacuum to reduce the need to vacuum so often. The reviews we read supported that Neato would be up to the task and indeed it has been. Everyday there is a substantial ball of hair (and other stuff) in the bin and we wonder how we lived with out Neato. After the first few weeks we discovered those situations that would result in Neato getting hung up and after subtle changes to the position of chairs and other obstacles, Neato rarely gets hung up and greets us with a daily load to empty. We are thinking of buying another for the first floor. Nice job folks.


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Great investment

By Joey from Kannapolis, NC on 11/10/2013


Bottom Line:

Yes, I would recommend this to a friend

This vacuum has ran 6 days a week for almost 1 year now, and the dirt bin still fills up almost every day. Great product, I guess you don't know how dirty your floors really are. As an added bonus there is a noticeable difference in dust in the air and on furniture. Had one issue with the battery life but neato customer service was excellent and sent us 2 new batterys. Again awesome product.


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Killer on the dog hair

By Diva_tobe from NJ on 11/10/2013


Bottom Line:

Yes, I would recommend this to a friend

We do appreciate the systematic approach to cleaning. I like seeing the lines in my carpet. We have a siberian husky. Must vaccum daily. Programming the neato is easy and very welcomed for a busy lifestyle. If it did better on edges this would be perfect. I still give an excellent rating because my home is cleaner healthier and requires not much from me other than to empty the bin.


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This saved our sanity

By Jason from Brisbane, Queensland, Australia on 11/10/2013


Bottom Line:

Yes, I would recommend this to a friend

We have two cars and a Border collie and a 4 year old, we couldnt keep up with the sweeping and vacuuming, we had tumble weeds everywhere. Once we got this intelligent vacuum cleaner we have a clean floor again. I couldnt believe how much it picks up and how well it gets around our maze of a house. We run it 3 times a week and the floors stay clean. Set and forget. The Neato-XV21 has changed our lives.


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Good features but it just no working

By luis11ph from Carrollton, TX on 11/10/2013


Bottom Line:

No, I would not recommend this to a friend

I bought this about two months ago and I am very unhappy. Neato is not working well. I am very disappointed.


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Helps a lot. But still has some problems.

By oracle from California on 11/10/2013


Bottom Line:

Yes, I would recommend this to a friend

I have been using it for about a half of year. I replaced my first robot a couple months ago. The first one was literally non functional. It couldn't connect to the base. The second is much better. But still at least once a week it can't connect properly.


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Gets it all!

By markystarky from Ventura, Ca on 11/10/2013


Bottom Line:

Yes, I would recommend this to a friend

I received this as a gift and love it. I use it every day and it's amazing how much stuff it picks up!


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Poor battery

By kis7 from Israel on 11/10/2013


Bottom Line:

No, I would not recommend this to a friend

I bought the XV-21 one year ago and everything is OK except the battery - after 6 months the battery is last for only 10 min. of cleaning time!


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It make very good job

By degu34 from Montpellier, France on 11/10/2013


Bottom Line:

Yes, I would recommend this to a friend

I am very glad of this vacuum but it's just a pitee that it isn't as efficient at the conners than on the floor


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Love my neato

By ccjatracy from Kentucky on 11/10/2013

I have had it for a few months and love it. you will too.


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Most intelligent and amazing robot vacuum

By Dennis from North Carolina on 11/09/2013


Bottom Line:

Yes, I would recommend this to a friend

This is a very efficient vacuum and cleans better than most large vacuums. It does everything the manufacture claims and more. Customer service is excellent. Operating software is update able.


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Love this vacume

By JoJo318 from Chicago, IL on 11/09/2013


Bottom Line:

Yes, I would recommend this to a friend

Purchased about 4-5 months ago, and it still cleans even better than our Kirby! We set it to go off at night every night in a different area of the house, and each morning it is back charging, and the floors are very clean. I'm always amazed on how much dirt and pet hair is in the canister, even after our housekeeper does her weekly cleaning Few tricks I learned about using Neato best: Schedule it often, the more it cleans, the better it seams to work??? Buy extra metal barrier strips to prevent the Neato from going where you don't want it to be. Change canister filter about 3 months. When it's stuck, don't pick it up. Picking it up should be a last resort. Remove the item blocking Neato, reset and let it continue. If you find it dead, pickup up both the body and the legs, take it to the charger, turn off/on and it seams to know where it is going the next time. I love this little guy, and when I can afford to, plan to buy two more instead of moving it every few days to a new area...


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It puts the fun in "functional" but not perfect.

By WallE from Orange County, CA on 11/09/2013


Bottom Line:

Yes, I would recommend this to a friend

I bought this unit and found it was very easy to use from the beginning. The floors are visibly clean (all laminate except for some throw rugs) and the hopper is always full after it completes a run. I am impressed with its coverage, and that it transitions from hard floor to rug without problems. The only issue that it sometimes gets jammed on the littlest things and I find it crying for help when I get home.


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Great product with a big exception

By Shirley from Oklahoma City on 11/09/2013


Bottom Line:

Yes, I would recommend this to a friend

I bought this nearly a year ago. I love the ease of a robot vacuum. HOWEVER, I bought this mainly for my laminate floors where my dogs spend much of their time. I have a geometric pattern area rug and have been told (after I bought it) that the robot gets "confused" by geometric patterns and it very frequently stops and gives a message "clear my path" when it is not blocked. This means I cannot leave the vacuum running unattended and is quite a nuisance. It does clean extremely well, getting dust and hair that I didn't dream was there. It does a great job on my carpeted bedroom and does not get stuck ever. I have noticed that it does not hold its batter power as long after nearly a year of use. If I had know about the geometric pattern confusing it, I might have bought another brand that does not rely on the same technology. But all-in-all I am very glad to have the Neato.


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Easy and efficient

By MrMJ from Austin, TX on 11/09/2013


Bottom Line:

Yes, I would recommend this to a friend

Just set and forget. Great way to clean up dog hair.


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It doesn't get any better than this!

By dkroy from Lancaster, CA on 11/09/2013


Bottom Line:

Yes, I would recommend this to a friend

Neato XV-21 cleans on schedule so I don't have to!


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Beats Vacuuming

By MountainGram from Divide, CO on 11/09/2013


Bottom Line:

Yes, I would recommend this to a friend

The first one I got tumbled down the stairs, but the company replaced it without hassle. It's a little noiser than I'd like, and sometimes it seems to get lost in our open space floorplan. We have all hardwood floors, and it does a decent job, although sometimes it misses areas. Wish the battery charge lasted longer; it can't do the entire upstairs on one charge, and since there's noplace upstairs for the charging station, I usually carry it up and set it loose--but if it runs out of battery, it won't remember where it left off.


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WE LOVE OUR NEATO!

By Richard from Undisclosed on 11/09/2013


Bottom Line:

Yes, I would recommend this to a friend

We are very happy with the new addition to our family. He never talks and works hard keeping our floors clean. We particularly like his ability to get under beds and furniture that normal vacs can't handle. A really great purchase.


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Great time saver!

By cecile from Rhode Island on 11/09/2013


Bottom Line:

Yes, I would recommend this to a friend

Great for cat and dog hair. We use the Neato while at work so we can spend more with our pets. We have 2 neatos one for upstairs and onr for downstairs. Love this product.


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One of the BEST things invented!

By Honu from Ohio on 11/09/2013


Bottom Line:

Yes, I would recommend this to a friend

I have a demanding job, and I rescue dogs/cats when they happen to wonder into my neighborhood. I became a grandparent, and my grandchild and I both have asthma. I purchased Neato XV21 to help me clean house, and mainly for our condition--pets and allergies. This product is simply amazing!!! It goes to places regular vacuum can't reach, and it does the job (cleaning) superbly! It totally went beyond my expectation! Moreover, Neato stands by their word! They were professional, supportive and super friendly when I needed assistance! This company is excellent to deal with, just like their products -- pure excellence!


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It shuts off too soon and loses it's way.

By Greatly_Saddened from San Jose, CA on 11/08/2013


Bottom Line:

No, I would not recommend this to a friend

After 2 months the robot shuts itself off sooner than it did in the beginning. It loses it's way, doesn't clean all the rooms and the house isn't as clean as when the robot was new.


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So easy to use!!

By trika from the southeast on 11/08/2013


Bottom Line:

Yes, I would recommend this to a friend

We have named ours "Molly", as she cleans better than a washer woman! Awesome unit. She gets into areas and under furniture that I cannot reach.


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Jeeves!!!!!!!!!

By Deborah from NY on 11/08/2013


Bottom Line:

Yes, I would recommend this to a friend

Overall its a great product, it picks up more than i can ever image, but there are some small quirks, you need to make sure its charged fully, it cannot do a room over 260 sq ft, so you will need to break up rooms bigger than that, I have recently noticed the dust bin sensor is a bit off whack, so make sure you place it back properly or you will have issue. Other than that I am satisfied with my purchase


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cleans like it should

By georgeandgold from Idaho on 11/08/2013


Bottom Line:

Yes, I would recommend this to a friend

I bought it way back and it still works real good,and I'm thinking about buying another one soon for the back of the house, this one has been doing the job,but the house is 5000 feet .It would make it easser with two...


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WOW!

By bigdad09 from Salem, OR on 11/08/2013


Bottom Line:

Yes, I would recommend this to a friend

Havent used the Dyson in over 4 months since I got my Neato VX21!


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Best vacuum ever

By Franois from Chapel Hill, Caroline du Nord on 11/08/2013


Bottom Line:

Yes, I would recommend this to a friend

Since I have neato, I just love it so much. Neato does the job very well, I never have to worry about dust again. Even my dog seems to like it!


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Well Worth It

By tuscans from Perth, Western Australia, Australia on 11/08/2013


Bottom Line:

Yes, I would recommend this to a friend

I've had the neato for a few months now, I guess every one would like to know, does it do as good a job as a "normal" vacuum cleaner, well yes and no, where it vacuums it vacuums well, but it doesn't quite get into every nuck and cranny, so maybe an additional handheld vacuum is required. On the up side though it free's up time otherwise spent vacuuming for other things, I have mine set for three times a week whilst I'm at work, so all I have to do is empty its dustbin when I get home, job done. It does get itself stuck from time to time, but not often. After watching it do its thing I was also surprised at what it could climb over, admitidly not always a good thing, but interesting non the less. I like it so much that I no longer have a "normal" vacuum just relying on the neato to do its job, which it does very well always finding dust each time it runs, which is what its all about..................


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Neato XV 21

By toobusytoclean from California on 11/08/2013


Bottom Line:

Yes, I would recommend this to a friend

I bought this item six months ago. Overall I'm very pleased. It picks up dirt and pet hair very well. I do wish it had better suction when vacuuming along walls. It works as well on carpets as it does on bare floors. I love my Neato.


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features

By richk1 from Florida on 11/08/2013


Bottom Line:

Yes, I would recommend this to a friend

unit has problems finding a pattern to run each time different


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Too erratic

By erlerob from Tarpon Springs, FL on 11/08/2013


Bottom Line:

No, I would not recommend this to a friend

This robot stops too often with the message that the brushes need clearing when in fact they don't. It also does not return to base as it should and further, it needs to be recharged too often It is slowly becoming a white elephant in my house


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Love It!

By Sharon21 from North Muskegon, MI on 11/08/2013


Bottom Line:

Yes, I would recommend this to a friend

What a great little machine! I have all hardwood floors and a furry cat this product takes care of both.


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issues with battery life

By alll6 from Undisclosed on 11/08/2013


Bottom Line:

No, I would not recommend this to a friend

been told battery should last 45-60 min, but only last 20-25 min. have gone through 2 replacements with same issue.


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OK - Batteries need work

By Rossco from Victoria, BC, Canada on 11/08/2013

We bought our first one a year ago. After about 6 months the batteries were not lasting very long when one of the sensors went saying we needed to clean the brush even with a new brush. They were very quick at sending a replacement but I wonder how long it will be before we need to buy more batteries.


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Product Review

By Suzie from Kuala Lumpur Malaysia on 11/08/2013


Bottom Line:

Yes, I would recommend this to a friend

I am happy with the product but lately it always stops on its on when vacuming. wonder why?


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Bought a second one

By Sheldon from Las Vegas, NV on 11/08/2013


Bottom Line:

Yes, I would recommend this to a friend

I'm on my second neato. first one had 1 upgrade and now has some wheel issues. will have it repaired and use in 2nd home. new one is definately an improvment. great technology.


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Easy to empty and clean.

By RDub from Portland, OR on 11/08/2013


Bottom Line:

Yes, I would recommend this to a friend

I bought this robot after the extreme amount of hair from my two large labs killed my Roomba. In comparison, the Roomba seemed to get lost less, and found it's way back to base better - but the Neato pulls up more hair, and maintenance is so much easier. I would have to take the Roomba apart several times a week to strip the hair from the rollers, the Neato does such a good job I just do this monthly as a part of general maintenance, and the bin is so easy to empty and clean, and I am amazed at the amount of hair it picks up. The Roomba did a better job of getting into the corners, so it would be nice to see the spinning sweeper addition to the Neato. The only other feature I would like to see added is a "Clean Now" button. As these vacuums are loud, we schedule them to run when away from the home. If there is an interuption in the schedule, you must either reschedule for new time, or wait for the next scheduled run, it would be easier to push the button on the way out the door without changing any settings.


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Best customer service I have ever experienced

By Charlieb1010 from Palmetto, GA on 11/08/2013


Bottom Line:

Yes, I would recommend this to a friend

Love the robot, does great but the winner here is the great customer service, Every time you talk to someone they are always nice and professional. I would buy again. Well I did I have two.


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Like Having Your Own Maid

By Botts750 from Rye, NH on 11/08/2013


Bottom Line:

Yes, I would recommend this to a friend

This Robotics Neato is terrific! We just set it to run when we are not home and we have clean carpets and floors when we get back. It really helps keep the house neat. We're thinking of getting one for downstairs too!


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We named our Neato Alfred!

By Catallac from St. Louis, MO on 11/08/2013


Bottom Line:

Yes, I would recommend this to a friend

I really appreciate having my Neato - XV-21 around the house. We call 'him' Alfie for short & 'he' does an excellent job of cleaning up after me and my husband AND our two lovable shedding dogs. It was nearly impossible to keep the floors free of dog hair before getting Alfie without vacuuming at least twice a day. Who has the time or energy for that? The instructions that appear on the LCD screen when Alfie has a problem are easy to understand. 'He' tells us if something is caught up in 'his' brushes, or when 'his' path is blocked & needs to have the path cleared. We anticipated there would be an adjustment period for our dogs to get used to the idea of Alfie rolling around the house cleaning the floor, but they handled it really well and just get out of 'his' way when necessary! It's also great that Alfie 'sees' rather than just bounces off of walls furniture or miscellaneous objects. I am very impressed with Alfie.


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It's a pet lovers true LOVE..

By janiceO from Sachse, TX on 11/08/2013


Bottom Line:

Yes, I would recommend this to a friend

Wow I love my Neato. I cannot say enough about "him" The floors are clean, he works without complaints, goes under the bed, around the chair legs, picks up black cat hair and Golden Retriever hair from my cream colored carpet, tile and wood floors, he even picks up stray cat litter off the tile floor. When he is tired out finds his way back home for a little refreshing and starts right where he left off. Amazing, all he asks for in return is to empty his BIN. worth every single penny invested to stay on top of my babies hair.


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A Great Little Device

By PamC from Undisclosed on 11/08/2013


Bottom Line:

Yes, I would recommend this to a friend

PROS: - Will get underneath beds & dressers - places where a regular vacuum can't reach - Perfect for wood, tile, linoleum floors (I use mine in the kitchen weekly) - Quite thorough.Tight circles around table legs, etc. I am surprised at the precise vacuum pattern. Knows where it left off after it goes back to base to charge. - Chimes (for a short time) when it is stuck. - Fun to watch - Would be great to run in an apartment when you're not home. - Handy for spills. Has a spot clean option to clean a specific small are. - You can purchase magnet strips to block off areas where you don't want it to go. - Filters are somewhat washable. I rinse them between cleanings to extend their life. CONS: - Doesn't get wall edges & some corners. I usually sweep dirt out away from the wall beforehand or sweep these areas with a dust pan afterward. - Bin is rather small. It will run for about 2 hours on 1 charge, but I usually have to empty it several times. [Note: I DO have two dogs, so lots of fur will fill up the bin quickly.] Can't leave it to run in a 2500 sq. ft. house without emptying it. - If it gets stuck while you are not home, you have to go looking for it. Only chimes for so long. - Filters can be expensive We've supplemented this little device with a large vacuum due to the size of our home & the shedding of our 2 dogs. But it is really handy in the kitchen; Great for getting places where the big vacuum can't go; Perfect for spills.


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It does a thorough job.

By Shoeboy from Savannah, GA on 11/08/2013


Bottom Line:

Yes, I would recommend this to a friend

We have had our Neato for a few months now. As a husband i was hesitant to get my wife a vacuum for her birthday. However, i have constantly heard from her how glad she is that we have it. I like it because, she now has more time to make me a sandwich and work in the kitchen.


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i love it ,

By sammy from Wisconsin on 11/08/2013


Bottom Line:

Yes, I would recommend this to a friend

just pick up a few loose items around the house & push the button. job done!!!


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Time Saving

By PJ1346 from Weatherford, TX on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

I bought this a year ago when I was selling my house. With 3 large dogs that shed every day, I needed something to keep my floors fur clean in case of a house showing. Neato was a life saver, it did its job every day. The carpeted area would look professionally clean after every Neato cleaning. The floors were hairless and nice to walk on barefoot. His name is Buddy!


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Was really great...

By Annoed from North Carolina on 11/07/2013


Bottom Line:

No, I would not recommend this to a friend

Bought this about a year ago. It was great for setting when we went to bed and picking up cat fur etc. It would occasionally get stuck or Lowe it's position, but no big deal. Then after the 3 months of use, and of course the warranty expiring, it stopped working completely. I spent around 10 hours online etc and trying different methods, however, nothing worked so it's an expEnsive piece of junk in the garage.


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Great, powerful robo-vac.

By makattack from Boston, MA on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

I have an eleven hundred square feet Victorian layout flat with hardwood floors and some area carpets in some rooms. I found the Neato XV21 was perfect for picking up dirt on both the carpets and bare floor. Unfortunately, the thresholds at the doors cause problems with the XV21. It gets hung up on the threshold and is unable to free itself due to the height of the thresholds. I have only two options: * Keep the dock to one room and manually move it between rooms. * Setup small entry way carpets on both sides of every threshold. For me, the first option is my choice. Of course, the other alternative is buy a XV21 for every room (I would need three more for full coverage.) Another issue I have is that it can get stuck between the legs of my round/pedastal dining room table and the four chairs surrounding the table. I always have to intervene or move the chairs out. It's easy to program, pretty much self-sufficient if left to one room, for me. It can just fit under some of my furniture, and does a great job of getting the corners. It also does a great job of detecting and adapting to an active / dynamic environment with moving obstacles.


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My Neato

By Michael from California City, CA on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

So far I have enjoyed what the Neato does. It has gotton lost a couple of times but that is no biggy. Can't understand why or how it does that even if I place it right in front of the charger.


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I LOVE this robot!

By Alicia2005 from Tempe, AZ on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

Due to unforeseen circumstances, I had to cancel my vacation, but I thought I'll treat myself a bit and buy this vacuum. I am SO glad I did. This product is spectacular. Admittedly it also has some entertainment value watching it do its thing. Superb pick up, negotiates room and obstructions well, I am thrilled that I choose my Neato XV-21. (I have told all the men at my office that if they want to delight their significant others, get them this!)


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Automatic fur reduction!

By jeff47 from Calgary, AB, Canada on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

Neato has good vaccuum suction along with the special beater brush, so it's good at picking up the fur left behind by my dogs! I like that it's got a sense of direction, cleans in more of a logical pattern rather than being random.


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worth the $'s

By LucyH from Ormond Beach, FL on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

Bought this a couple months ago, really like it, we have a dog and a cat so Neato helps control the hair on the floor.


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i use it nearly every day!

By sherahk from WV on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

I was given this as a housewarming gift and it's definitely the gift that keeps on giving! With a little bit of decor changes it works great for us.(for example I place the dining room chairs close to the table legs so it can maximize its cleaning area ) I also have it docked to clean the main living space and can choose to open other rooms or not. I really love it for our laminate floors!


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Love it

By ksen from Spencerville, ON, Canada on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

I got this from my husband...love the helping hand. Works great on the downstairs rug.


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Beats The Roomba Hands Down!

By holsen from Vancouver, BC, Canada on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

I've had a Roomba 560 for the last 3 years and have absolutely LOVED it. The amount of dust that it picked up from what appeared to be a clean floor everyday always amazed me. But, when I tripped across an article about NEATO I got intrigued by what was described as the precision of its navigation system because while love my Roomba, its random banging around was beginning to irritate me. Sometimes it would clean the same room 3X and miss entire areas of the house and when it bangs into stuff it does so with a particular harshness. I overlooked all that justifying that is it after all a just crude robot which does a good job of sucking stuff up. I bought a NEATO XV-21 to try out and immediately said goodbye to my beloved Roomba who quickly became a memory. NAVIGATION: The Neato's Navigation in a word is "Phenomenal" It's precise, never cleans the same area twice and with the firmware upgrade, the navigation around corners is stunningly good. Because it's so good at knowing where it is, where it was, and where it needs to go it cleans the whole house in about 3/4 of the time Roomba used to cover the same spots twice. NOISE: The only concern I had with making this purchase was the reported noise volume of the Neato. I read lots of posts, reviews and watched a ton of YouTube Vids. Some even compared Roomba to Neato and all of them showed Neato being slightly more noisy but it was just marginal. I watch one Vid that showed Roomba at 78 Decibels and Neato at 83. The story that none of that data can tell is what kind of noise it is. The Roomba to me was always LOUD. Now that I've got NEATO, Roomba was WAY LOUDER. Roomba has really noisy mechanical sound. The motors in the wheels produce really irritating and loud whining noise in addition to the vacuuming sounds - but I kind of put up with it justifying that it was part of the package and that it needed these motors to do its job. The NEATO on the other hand does generate noise but it is a much softer sound - it's the sound of airflow sucking in and blowing out but the motors that drive it are far quieter. On a decibel meter it may show a higher decibel count but my wife and I both agree that the NEATO is far quieter and the sound it does produce is far more ear friendly. Overall, my wife and I both agree this was a very worthwile upgrade so put ROOMBA online and she was sold in minutes. I can't imagine selling our now found friend NEATO Mosquito who we have nick named "Skitter".


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Love it

By Clivesowner from Utica, NY on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

Bought it nearly a year ago for vacuuming between weekly housecleaning days. We have a retriever and a setter, and they both shed a lot. Neato (we call it Clive) is great at picking up dog hair. We do have to put chairs on tables, pick up small rugs and flip tassels under or else it eats them and gets stuck. It helps us to keep the house at an acceptable level of floor cleanliness. We only have hardwood floors, by the way.


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So far, so good.

By Francine from Undisclosed on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

I am very pleased with my XV-11. I like the extra power this one has. Sometimes it cleans for a shorter time than at other times before having to go back to the base to recharge. As my house is small, I have not programmed it at all. Just start it when I want it to work, and away it goes. Hint: I use the hose from a large vacuum with a bag to suck out the dirt holder and eliminate dust flying around when emptying it into a trash container.


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Worth it

By Manzil from Pittsburgh, PA on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

A good investment. Does all the cleaning by itself


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Really great product

By Stanley from Panama City, FL on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

Have had for about 4-5 months. Better than we expected. Have recommended to several friends. Only wish it didn't have to be emptied so often. We thought we kept a clean house but "Stanley" has proved that we didn't have a clue to how much we miss.


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The perfect floor cleaner.

By webbiz from Queensland, Australia on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

I bought my Neato about 7 weeks ago and couldn't be happier, the Neato has surpassed all my expectations. Just set and forget and the floor is perfectly clean every day - WOW.


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Great value robotic vacuum.

By NeatoAtHouston from Houston, TX on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

Have been using this for nearly three months, works exactly as expected. Looked at Roomba and couple of other vacuums, but for the amount of money that I pay, Neato was giving more features. The best part of this vacuum is that it does not bump into things like a Roomba does. It scans the rooms and when it gets close to the furniture, it just gently goes around it. This keeps your furniture more safer. A Roomba bumps into things and then decides to go around it. In all of these three months, it must have got stuck under furniture maybe twice. All other times, when it gets stuck, it manages to extract itself out. We don't have pets, but my wife's hair is always on the bathroom floor and Neato does an excellent job of picking up all the hairs. With two kids, the kitchen floor used to be have lots of crumbs around and these crumbs used to be dragged onto the carpet floor. Now, we run Neato everyday and we see the house floor and carpet area much, much cleaner than before. The only cons I have found with this vacuum is: 1. It does make a loud noise when vacuuming. But then at my house, Neato does most of the vacuuming when we are at work and kids are at school. So the sound does not really bother us much. 2. If you have to buy extra boundary marker, then it is kind of expensive. $30 for a strip of magnetic piece seems to be kind of steep. There are no viable, reliably working, generic boundary marker available anywhere else. So, you have to buy it from Neato or its authorized resellers.


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disapointed !!!!!

By bigguy56 from Kansas City, MO on 11/07/2013


Bottom Line:

No, I would not recommend this to a friend

I Bought this about a year ago it does not work like it should you have to baby set it because it keeps stopping with no reason. so I have to keep restarting it and when it is done it does not dock up like it should. It gets close to docking but then stop just before it docks. I have a different well known brand robotic vacuum that I don't have any of these problems with so I am using it instead


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Good machine

By noro from New York on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

I use this mainly upstairs in my house where I have all carpeting. It took me a little while to get used to it, but it does work very well. I still need to "prep" the rooms by moving some small items that would be in the way and pulling up bedspread corners so the machine can get under the bed but that only takes a few minutes. It will occasionally get stuck somewhere or not make it back to it's base for recharging but it does do a decent job of cleaning the carpet.


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How did I live without this!

By Fionabelle from Sacramento, CA on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

I have two dogs that shed pretty heavily. I purchased the Neato and wasn't sure how well it would work, but I was more than pleasantly surprised. This Vacuum is amazing! I have tile, hardwood, rugs and carpet in my house. The only rug that it won't vacuum is a very high like shag rug. Everything else it does a great job at. It doesn't clean corners of a room or under very low couches like mine, but it does clean under the bed and table fine. I will never be without this Vacuum again!


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Awesome 2013

By Gizmo from Melbourne, Victoria, Australia on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

With two long haired cats we had a constant battle with hair on the floors. Now with Neato vacuuming on a daily basis the hair is gone, our house is clean and our workload has reduced. A brilliant appliance and one we would recommend. Expensive but worth it.


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Don't waste your money

By rogerntan from Undisclosed on 11/07/2013


Bottom Line:

No, I would not recommend this to a friend

I bought the XV-21 a little over a year ago. I had a Roomba that wasn't that great, and I was hoping that the Neato would do better as people seemed to say it would. I was pretty disappointed. About 70% of the times it attempted to clean, it would get stuck under the couch, and another 25% of the time it would clog itself on some wires or what not on the ground. Because it was stuck all that time, it drained its battery by constantly beeping, and I think this really drained the battery life. I gave up on it for a few months, but then decided to give it a second chance. Sadly, the thing won't even charge, so I presumably have two good sets of batteries and one useless Neato.


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Amazed!

By Lazyh from Kingston, TN on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

Bought for my wife and we both love it. Very thorough!


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Works great

By DeaChristian from Keller, TX on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

We have had the Neato (we call him Kincaid) for almost a year. It does a great job picking up the pet hair and dust. It does get caught on throw rugs and around the dining table. As long as we move all the obstacles. Before it starts it's rounds it works great.


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great vacumn

By kpamador from Michigan on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

Purchased this vacumn approximately a year ago and love it. Use it all the time. It has great suction and cleans great


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Good when not lost..

By bruski102 from Vacaville, CA on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

Product works well. Minor issue, it gets "lost" sometimes when batteries get low, and its heading back to recharging station, so I have to pick it up, and carry it back to charging station.


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Excellent product!

By crozell from Undisclosed on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

I love the Neato xv-21. I've had mine for almost a year now and I have it programmed to run every day except weekends. We have a Sheltie so lots of pet hair and Neato keeps it picked up for me!! Still need to run regular vacuum once in a while to get areas that Neato cannot get to, but it is SO much easier with Neato doing the daily run!! I love it SO much that this purchase was for two more neatos for Christmas gifts to make two wonderful sons and daughter in laws lives easier!!!! I wish they made one that could mop floors!!!!!!!


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Good robotic vacuum but can use some improvements

By Carolyn from Beverly Hills, MI on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

I bought this in late May 2013. I have a German Shepherd that sheds every day of the year. This product has saved me a lot of time as I no longer have to pull the Dyson out every day. However, there is room for improvement: 1) The battery packs have to be improved. The ones that came with the unit began to fail within a couple of months (went from 60 minutes of run time per charge down to 30 minutes of run time per charge). Neato sent me replacement battery packs and they are providing 60 - 65 minutes of run time per charge. But we'll see how long these last since I use the unit every day. 2) Run time per charge has to be improved. I have a 3-bedroom 1225 square foot ranch with hardwood floors throughout. I have blocked off 2 of the 3 bedrooms and it still takes two runs to do the whole house which is an inconvenience. It should be able to do this house in one run. 3) It would be beneficial to have brushes on the sides of the unit to sweep the floor. Although the unit runs close to the wall and furniture it still leaves a 1 inch strip of floor that doesn't get vacuumed. 4) The unit blows air out of the back. This is a problem when you have hardwood floors and dog hair because unless the unit has already vacuumed an area when it turns away from it, it blows the dog hair all over the place. Why not have the air blow up instead of out the back? Having said all that, I'm still glad I purchased it and look forward to Neato making improvements.


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Awesome!!

By Barb from Mount Peasant Iowa on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

I absolutely love my Neato. We have 4 dogs and one cat and my Neato cleans my whole downstairs every day. The the amount of hair and dirt that my Neato picls up is amazing! This is truly a back saver for me.


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Great for dog hair!

By Shaz01 from English in Atlanta GA on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

So pleased I purchased this. I don't usually write reviews but felt I must! have 2 Golden retreivers who shed constantly. I have to vacuum daily as I have dark wood floors. Now I put my neato on very night and get up to hairless floors . Love it!


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Robotics done Right!

By Laird47 from Morgantown, WV on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

I bought the XV-21 to help around the house. My wife was not a believer, but all it took was one weekend and she was converted. By the next week she was asking if they made a mopping version (hint, hint, Neato). I'm an engineer and it even exceeded my expectations. We live in an old house, we have three young kids, so that means unique room shapes and tons of obstacles to work around. The XV-21 handles them all like a champ. And the cleaning job it does on the carpets is excellent. We're able to vacuum the living areas about every other night while the kids get their night time story before bed. It's just so simple. The only reason I have given 4 stars and not 5 is that it doesn't seem to do as good of a job on our tile and hardwood floors as it does on the carpets. With that one issue said, I still HIGHLY recommend the XV-21. It's now a device that my wife and I couldn't imagine doing without. Thank you, Neato.


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Great Vacuum!

By Weez from Sugar Land, TX on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

Thrilled with "Lizzie" and could not be happier with her performance! She is great at keeping the cat hair under control and I cannot imagine life without her now...


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We adore George

By Mary from Jacksonville, FL on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

George, our robot, is great - he is highly organized and follows indiscernible patterns on the floor - carpets and hardwood floors look great (even with shedding animals).


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Neato is a great help

By Katerina from Undisclosed on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

I love my neato, it does great job on the carpet and tiles, neato vacuums carefully around the table legs. I love the fact, that finaly we are dust free under the beds. Since we have a busy life, neato takes one worry of us. However I still have to take out my vacuum out to use the hose and vacuum the edges around baseboards, but I still love my neato


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Peace of mind

By Sharad from Melbourne, Victoria, Australia on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

I bought this around a year back.... still working great.... without any problems....


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Great product

By James from Missouri on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

This was my second Neato purchased and it is one hard working little machine!


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Keeps the dust/dog hair under control

By rnmamat from Albuquerque, NM on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

Programmed to run daily. Frequently gets stuck, but worth the aggravation. When "lost" lets me know where it is. Picks up a dust bin full of dog hair and dirt daily.


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works great

By Felix from Lakebay, WA on 11/07/2013

We have owned our Neato for a couple of months. The house has never been this clean. It vacuums spots we missed when we cleaned with the old vac. We haven't two dogs and it does a great job picking up dog hair, we call our Neato Felix.


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Prefer it to my Roomba

By nbl123 from Bloomington, IL on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

Great pick-up. Basically maintenance free. Superior to my Roomba in these ways. But doesn't cover as much area between charges, so it takes longer to vacuum the entire house. And it has difficulty finding its base every time I move it to a new room. So I need to be home to put it back on its charger when it gets confused. Overall, very happy with it. I have convinced two friends and two family members to get one and they are equally happy.


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Works Great and Blown Away By How Much It Picks Up

By TL6920 from Round Rock TX on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

Saw reviews and comparison videos on internet and convinced it works better than competition. Don't understand why Consumer Reports gives other popular unit better rating for suction power / pick up in their tests and it crashes into stuff. My experience unit is unbelievable judging by how full the bin gets even after running a big powerful canister vacuum right before initial use of Neato. Like to watch operation and amazed how it gently navigates itself with great area coverage and finds it's way home to base. Just wished it would go 4 charge / recharge cycles before finished due to our large home.


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Designed n California

By Outbacksurvey from Perth, WA, Australia on 11/07/2013

Great little robot. Cleans the dog hair off the carpet really well. Finds its way everywhere.


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It's amazing

By Charlie from New Providence, NJ on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

I bought "the little guy," as my wife calls it, about 1 month ago and think it's amazing. Before I used "him" the first time, I vacuumed all the rooms with our upright vacuum. Then, I put the "Little Guy" to work. Although my wife keeps an immaculate house and I thought I did a good job of vacuuming, "he" picked up lots of dirt, fuzz & things that the upright vacuum missed. I'll admit, if it normally takes 2 or 3 passes over a "troublesome" area, "he" will only go over an area once. So, don't get rid of your upright or canister vacuum. BUT, "he" is amazing for regular vacuuming.


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neato-xv-21

By samtaz3 from new bedford on 11/07/2013


Bottom Line:

No, I would not recommend this to a friend

I bought it two mos, ago and it stopped working all I get is 0009 error


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Best Pet related product ever

By Dham from Lutherville-Timonium, MD on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

I have had this for over a month and it does a great job picking up after a Dog, cat and teenager. One thing in order for it do a good job - a deep vacuuming and sweeping should be done first and let the Neato maintain the floors. I let it run at 1:30 AM - it has a short battery life so at that time in the morning it can spend all the time it wants going back to recharge.


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BEST THING WE Ever Bought

By HappyRetirees from Coronado, CA on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

We bought one for our house and carried it up and down the stairs so that we could clean both often. Then we purchased a second one so that we could keep one upstairs and one down. We clean both floors every other day and love it. They pick up the finest of dust and dirt. SO, we also gave one to our daughter and son-in-law for their house and one for our son for his house. We are a happy family of users.


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Neato is awesome!!!

By vimsam from Santa Clara, CA on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

Its been almost 6 months now and the Neato is working great. It's still not lost its suction and it still collects the same amount of dust that it did on the first day. Overall a great purchase


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It works well.

By 61140 from Undisclosed on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

I have 2 XV-21 in different houses and I am satisfied as they work.


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All and All a GREAT Purchase!

By Corinne from Pasadena, CA on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

The most rewarding part of this machine is every time I empty out the vacuum! The amount of dirt, animal hair and dust this thing picks up still amazes me!!! I have it scheduled to vacuum everyday in our 750 sqft condo that has hardwood floors throughout with a few small area rugs. Ive had the machine for about two months now so the floors have had their fare share of vacuuming by now and it still picks up an enormous amount of dirt. Being a clean freak that I am that makes me very happy. The down sides that Ive experienced are one, for whatever odd reason out of the blue it will stop vacuuming and ask that I clear its path when its in an open spaced room or hallway with nothing in front of it! If I hit the button saying that Ive cleared the path therefore instructing it to keep vacuuming the motor will start up again and then stop right away asking me to clear its path AGAIN. The only thing Ive found that works is to place the vacuum back on its charger and give it a days break OR to completely restart the vacuum in the settings area. Weird and somewhat irritating, it should NOT be doing this. The other thing that's annoying, but not entirely the machines fault is that it goes underneath our nightstands daily and about 85% of the time it gets stuck under my nightstand. I guess the clearance is just high enough that it can go under the nightstand perfectly, but getting out of there is another story for some reason! And its only my nightstand, not my husbands. Which means that the laser it uses to assess where it can go and fit under is a bit inaccurate. It doesn't seem like a big deal maybe, but when your dragging it out on almost a daily basis, it gets really old. BUT, do I recommend this machine...100% Would I buy it again...YES. Its got to be one of the best inventions since sliced bread.


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Cleans well but

By DapBid from East Central Florida on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

Cleans well but doesn't run very long as it cleans. When new cleaned house without recharge, but now 10 months later it recharges 3 to 4 times to clean the same area


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Cavalier Breeder lovin' it in Illinois!

By Cavaliers from Mt Carroll IL on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

For me, as a breeder of Cavalier King Charles Spaniels, the Neato was a God send for our home. We recently replaced carpet with laminate flooring in our living room and I just set my Neato to clean every day right after I leave for work. It has a low enough profile to fit under most of my furniture and it picks up all the stray hair from my "kids". And, it cleans EVERY DAY for me right on schedule. I could never find the time to do that with an ordinary vacuum. Do I still use my upright on my Saturday cleaning? Yes, but the daily cleaning done by my Neato has really cut down on the time and quantity of dirt/hair/fuzz that I pick up on cleaning day. I no longer have dust/hair bunnies under my bed either! That was a place I could never get to with my high profile upright. I couldn't be happier with it. And, it makes me smile when it politely asks me to "please" empty my dirt bin, or "thank you" for replacing my dirt bin. A polite robot...love it!


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Great Product

By Tomm from Texas on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

I've had the Neato for a few months now. It does its job very well. I am very pleased with it.


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Great fetures

By Victor from Orlando, FL on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

We bought Neato- XV-21, like all about it, excellent product, clean floors very well, saves us a lots of time, we busy family, just clean tray and filter and go, all will be done by Neato.


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Good in Concept - Low Build Quality

By Fred from Mullica Hill, Harrison Township, NJ on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

I bought this last year prior to closing on my new home. In November 2012, I started using the product. The vacuum worked great, once it learned the layout of my home. The major issues, initially, were that carpet fuzz kept getting into the belt and the bin had to initially be emptied alot. After 6 months of use, but after the warranty expired, the LCD screen malfunctioned as is illegible. This is an $80 part and I don't want to spend the money to replace it. Currently, I have a vacuum with a very short useful life that is unreliable and can not be used. Each time I try to use the vacuum, it beeps and will not vacuum. The product is designed so that you look at the screen to figure out the issues and correct them. Unfortunately my screen does not work. I thought this was a great product and was going to buy a second one for the upstairs. Unfortunately, I can not justify buying a product that breaks down after 6 months of use. I am now looking for a replacement. PROS: Quiet, cleans the entire level efficiently, I can walk around in socks and they stay clean after use, scheduling allows me to vacuum when I'm not home. CONS: Poor reliability, small collection bin, doesn't accurately let you know when the bin is full. I'm hoping that I just had a defective product and it's not reflective of the quality of the vacuum.


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good cleaner

By Stan from Russia, Moscow on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

The XV-21 cleans good. The only disadvantage that I can mention is the weak battery. And it seems that battery gets weaker and weaker. Nowdays my XV-21 returns to the base station each 15 - 20 minutes during cleaning.


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My little vacuum is my new best friend!

By Leonsongbird from Leon, Iowa on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

This is no sweeper or toy. My XV-21, which I've nicknamed "Chester" has become my favorite sidekick! I have a long-haired spaniel and a short-haired cat, both of whom shed like there was no tomorrow, and this vacuum handles it and then some. I have set the schedule to vacuum every day at a time when I'm awake (I found it was a little too noisy to run while I was trying to sleep) and have asked it to vacuum my entire house, which is all one level but has longer pile, short pile/berber and vinyl flooring, and the XV-21 handles it all like a champ. I also have a lot of furniture and obstacles for it to maneuver, and while I may have to occasionally help it when the turns are tight, I'm super pleased. My house is clean! I love to watch it -- it's fun! I bought one for a friend, as well, who has mobility problems due to illness and finds it difficult to vacuum.


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My Neato 21

By Amplexus from Chicago, IL on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

I love my little Neato. I wish it had eyes on the front in enhance it's cuteness. Friends come over to watch the little guy in action. I think I have personally sold several. No more am I concerned about the dog tracking in leaves and dirt, or putting down the throw rugs in winter because they would be too hard to keep clean. I have started eating in the living room because crumbs are not an issue. My little Neato goes where no one has ever gone before. (Under the sofa). Thank you Neato people. Have you given any consideration on a mouse trap?


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An efficicient workhorse

By kbrown from Arizona on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

This is a workhorse of a gadget. I can set it to clean any days of the week and it will start on its own and go back to base. It works very well for us in the southwest with our tile floors and it goes over the rugs. The only problems that are evident is the fact that you cannot put barriers up at doorways without doors and it will get stuck occasionally on a door sill or over a cord that was forgotten. I have to remember to pick up cords and close doors to places I don't want it to get stuck on. We have a large space and it will take 3 charges to finish the job, but is excellent for smaller rooms. It is not as powerful as I would like but you can't have everything. It gets the cat hair in our house.


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Helpful vacuum

By carmen from Florida on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

I bought this almosy a year ago. Cleans the open areas well but has trouble with table legs and any obstacles not flush with the floor. Bought extra barriers to help with this problem. At this point in time the battery life is a 25% of what it was when I bought it. Only runs for about 5 to 8 mins and has to recharge compared to about 30 mins when I bought it. Suction is still really good and I still like the little fellow just wish the battery was better.


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Great Product

By PatriciaB from Daleville, VA on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

We have had the product for 3 months and we love it! We have an 1850s colonial house with hardwood floors. My wife has back problems and dragging out the built in vac to do the floor is sometimes a problem. From the onset, she has loved the way Neato goes about his business and cleans the floors better than she is able to do herself. It's amazing how easily Neato cleans under the beds and other furniture. We have a Rat Terrier and two cats who all shed quite a bit and it's always been a problem to stay ahead of the loose hair, etc. Neato handles it quickly and quietly. Highly recommended!


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Wonderful

By jennrev from Round Rock, TX on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

I have a dog who brings the great outdoors inside. My Neato vacuums it all up for me before I get home. It is so nice to come home to clean floors! Plus, my Neato knows when it is approaching a piece of furniture and slows down, it doesn't ram right into something like other robot vacuums. I tell everybody they should get a Neato. I just love it!


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I love Neato and does it clean!

By peni from Monroe, CT on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

I bought Neato about a month ago and am very happy with it. I am owned by a Siberian Husky who sheds 24/7. Neato is a great aid in helping to keep a furless house. Just set the electronic schedule (mine vacuums every day), and Neato takes off. I empty the bin everytime she returns to the charging station. My home is a contemporary, and I was amazed at how quickly Neato recognized and cleans the layout, even under the beds. Much better than the iRoomba I purchased several years ago.


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My neato

By Judi from bitely mi on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

I love it and use it on a weekly basis! Cleans all the dog hair. Works better than my upright vacuum!


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I want to love my Neato

By zneill from Austin, TX on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

Out of the box I was really impressed with my Neato (whom we've named Jeffery). He does a fine job on our floors (~1000sq. ft. 80% hardwood, 20% carpet) as long as we're sure to pick up all pillows and cables, and tilt our couch on it's back (because he get's stuck underneath it), and sweep along the walls and corners to get any dirt that may have collected in spots that Jeffery can't reach. We run him three times a week on Monday, Thursday, and Friday during work hours. When we works, he works great, but problems arise when he's feeling moody. About 30% of the time that we run Jeffery we'll come home to find him 'stuck' in the middle of the room asking for assistance to clear his path. Other times he'll complain of a jam in his underbelly, which upon further inspection often proves to be a lie. And other times still, he'll simply get lost in a fit of confusion and scoot around seemingly with no apparent goal in mind (we've got some pretty funny video of his protests). I can't say that he doesn't do a good job cleaning, it would just seem that he has a few bugs in his system.


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I Love it.

By Sandraj from Australia on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

It is a great machine I would recommend it highly its is so easy to use


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Love my neato!

By pssutton from Chicago, IL on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

The Neato XV-21 is great. I am continually amazed by how much dirt he is able to pick up each run (even though he runs twice a week for about a year now). Where is it all coming from?? I love that he runs while I am out, and is nearly maintenance free. Plus the clean lines he leaves in the carpet are great. There are a few things however that he isn't good at... While these haven't been a huge problem to me, if your house is different it may cause problems: 1) Thick pile rugs, he can't handle. 2) There's about a 1.5 inch gap between the edge of the machine and where his brush starts. This leaves about 1.5 inches of dirt around the edges of all my rooms which i have to manually clean. 3) He sometimes will get stuck under chairs or in tight corners. 4) You have to remove the hair wrapped around his brush weekly. Even though he isn't perfect, I'm still very happy with my purchase and hope that NeatoRobotics can release a software updated to address some of these issues.


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You can give your Neato a name

By gadgetboyeee from Torrance, CA on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

Ok call me crazy for naming a cleaning tool but for family fun our XV-21 is called Robby after the1956 film Forbidden Planet. perhaps not original, but it works for us. Robby (XV-21) cleans our 2500 sq foot house three days a week and I love it. We do have to move a few items, or close doors to rooms we don't need to clean. With that said it does a pretty good job with pet hair. The pattern it takes almost makes you think Robby (XV-21) has a brain. complaints, Robby spends too much time (battery energy) going trying furniture. the battery life could be longer. The major issue more than a few times it has stopped cleaning asking "To clear path" when nothing is in front of it. I've had to download and re-install the firmware more than once to correct the problem... in the end it's better than bringing out "JAWS" our 1954 Kirby vacuum.


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Great vacuum, great support

By LoveMyNeato from Undisclosed on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

My original XV-21 did a great job for about 10 months and then the LIDAR sensor stopped working (didn't spin anymore)... they promptly shipped me a new unit (actually the new model)... I did have to pay a bit for the shipping (like $20) but I got to return the old unit in the box the new unit came in and got a brand new one so I think they did right by me. Looking forward to the next generation... Lithium Ion batts would be great!


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FANTASTIC !

By barefoot1 from W. Pa. on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

We bought our Neato XV-21 in September 2013. It has surpassed our expectations by leaps and bounds. Neato cleans for us 3 days a week at 1:00 AM and we never hear it. Everytime I clean the filter and dump the hopper I am amazed as to how much dirt it sucks up. Neato raises the nap on our Burber carpet and it looks great. I recommend the Neato XV-21 to anyone who wants to really clen their carpets well.


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Great Machine

By JudyDee from Milton, FL on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

A great machine fir the price. It does a better job than a regular vacuum as I sit back and watch it work.


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poor battery life

By silverfox from Reading, PA on 11/07/2013


Bottom Line:

No, I would not recommend this to a friend

after sitting on charger for 2 or 3 weeks it will move of base 2 or 3 feet and stop dead put on base after a hour or more it will start to clean after cleaning a 6 X 8 section goes back for charge after charging it goes over some of the area that it did before and about another 6 x 6 new area then goes back to base ending its cleaning because it counted the first trip when it died totaling 3 which completes it cleaning cycle . if I use it after 1 week on base it will clean about 2/3s of a 1300 sq ' house first time I used it I was very impressed much better than my 2 Roomba's but second use it started to go down hill was told to down load newest soft ware after wards it is now worse .I can no longer leave it alone , it gets stuck,it doesn't go around the perimeter like it did before it repeats some of the area that already cleaned ,also in stead of going back and forth the long way it goes back and forth the short way some times only 1 to two feet at a time ,what a waste of power. IT is supposed to find the other rooms? a lot of times it doesn't, it has never cleaned the whole house 1300 sq ' in one cycle or without help.I will say it does vacuum much better than either of the Roombas


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Excellent Vacuum Cleaner

By JudyRN from Raleigh, NC on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

We use it every 3 days in our family areas as we have a lot of dog hair and it has helped us keep the area clean . Our son suggested it as he has had one for several years that he uses in his family area.


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So convenient

By cewd from Salem, MO on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

Love being able to vacuum and dust at the same time. Requires only picking up a few items from the floor. Vacuums more thoroughly than me pushing a vacuum. Occassionally waits too long to head back for recharging and needs my assistance.


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Great vacuum. Gets stuck a lot.

By Makellan from Undisclosed on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

My floor has never been so clean! It gets stuck >50% of the time.


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Love my Neato

By Melissa from Carson City, NV on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

This little robot vac is awesome! It picks up more pet hair and dust/dirt than my Dyson! It takes a couple of uses to get the hang of it and the most out of the battery. My best experience was to move any small items, plants etc. so the Neato uses less battery time going around them. Higher pyle carpet vs. lower moves vac slower. It can vac 2 bedrooms and hallway on one charge, about 45 minutes. It will stop and tell you when to empty the bin or clear the roller and then start where it left off. So far, it hasn't missed a spot and goes in the straight line after doing the perimeter of the room. Didn't think I could ever fall in love with a vacuum, but I did!


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Neato does a great job picking up the dirt.

By JaneB from Gulf Breeze, FL on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

I love the automatic schudule. My Neato cleans the house 4 days a week and I don't have to do a thing except empty the dust bin. I had several iRobots but they didn't clean as well and they never lasted more than a year.


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I'm on my third and still defective Neato.

By Patty705 from Waukon, IA on 11/07/2013


Bottom Line:

No, I would not recommend this to a friend

I've been trying to get a Neato that actually works. Still, no dice. When working properly, they're amazing!


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Amazing what my Neato picks up!

By Sunny from Arizona on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

I have 2 cats and a lot of fur on my floors. Neato picks up so much stuff, kind of scary. LOL. It picks up what I not get with my vacuum b/c it can go under beds/furniture. So far I am very pleased!


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Love my Neato!!!

By Elees from Rockaway N.J. on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

I have been wanting a robot vac for a while but never got around to getting one until my health issues made the decision for me. The Neato is fantastic!! I have 8 dogs, yes, 8 and they shed a lot! I could never keep up with the fur and dibris that they trailed into the house. But now my Neato takes care of all of it! I set my Neato to clean every other day and my house looks amazing! I feel so much better now knowing that this little robot is helping me out around the house. My Neato is just that.....it's neato!


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Works great

By Clamp1 from Florida on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

We purchased the unit to use in our condo, but wanted to try it out at our house first. We have 2, 12x22 bedrooms rooms upstairs with plush carpeting, it does the whole area without a recharge. When the family room down stairs needs to be done we take Neato and the charger down stairs. The downstairs is over 1,500 sq, ft. and carpeted, it requires a recharge to complete. My wife loves it, so after a few weeks we purchased our second Neato, so we can take it too the condo, this one is staying home. You do have to keep and eye on the Neato the first few times to make sre it doesn't get stuck. Read the manual and it will do a good job.


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An Amazing Helper

By VNABOB from Milton, DE on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

Had I not read other reviews I would have been to skeptical about purchasing a "robotic" vacuum. But the Neato sounded like it might really work and it does. Her intelligence chip makes her much more efficient than competitors that just bump and reverse around the house. We've had "Neata" as my wife calls her for several months and she has done a remarkable job dodging the furniture and thoroughly cleaning both carpeted, ceramic tile and hardwood floors. We both are fussy about clean floors and she's taken the ache out of our arthritic shoulder and hands. Since we have a large home we wish she had a larger capacity dust bin and square footage cleaning range, but Neata does very will for about 1500 square feet. I frankly even get enough entertainment value out of watching her work as I sit at my desk that I don't mind rescuing her when she occasionally gets a full dust bin or gets hung up on an unusual obstacle. We may get her a sister if a next generation model is released so we an easily cover another floor of our home.


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Great Product

By carma54 from Port Angeles, WA on 11/07/2013

Neato does its job so efficiently and cleverly, recharging itself when needed and finishing the job when recharged. I say this only a little tongue-in-cheek: It's not an appliance - its a member of the family! We all get a kick out of it and its been a real timesaver.


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Hard working robot

By pattycake from VA on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

I've had the Neato for a couple of months now and I really like it. I have 6 cats and was shocked at the amount of hair that Neato picks up daily. I thought my sweeping got most of it but now that Neato is doing the vacuuming I see I missed a lot. It's not perfect - I have to remember to pick up the cat dishes or he will run over them - but he works hard to help keep the floors clean. I was having a problem with his dust bin popping up when he went over a threshold into another room so beware of uneven places on your floor, it may stop your robot, but otherwise it was a good purchase.


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Love it!

By Emptynesters51 from Shinnston, WV on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

I bought "Hazel" about three months ago and love her!!! I never would have believed something so small could pick up so much cat hair! Sure, she gets stuck occasionally and doesn't like eating stuffed mice, but other than that I could not be happier with her. (Of course it has to be a "her", men never clean house that well!


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Everyday, I have to look for the robot now.

By LABuyer from Los Angeles, CA on 11/07/2013


Bottom Line:

No, I would not recommend this to a friend

Had a mid end iRobot that broke, so I decided to get Neato. Battery had to be replaced after less than a month - but that was fairly painless thanks to service. But since then, the robot had never returned to its location so I have to look for it every day. The furniture is never moved, but it get stuck in different places. The hatch also gets loosen easily, which also seems to stop operation. But the machine definitely cleans better than iRobot.


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love the neato

By rezzy from New Brunswick, Canada on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

Neato works great no issue as a added bonus makes you keeps the house floors tidy as you don't want your neato to get stuck in wires and socks etc. And not finish his job.


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Fantastic

By Bill from Annapolis, MD on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

Neato-XV-21 is fantastic. All I have to do is empty the dustbin and occasionally pull dog hair from the sweeper, and I have a large long-haired dog. Since this model detects drops and avoids them, I can vacuum the entire second floor hallway and four bedrooms with one run (allowing time for a recharge and emptying). The split level ground floor takes two runs (again allowing time for recharges and emptying). Since I hate vacuuming, this product has freed me from hours of labor and does a far better job (getting where I cannot go with my vacuum cleaners). It has a powerful vacuum, so it is not quiet, but it does a wonderful job.


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Such a cool little guy

By Robert from Dallas, TX on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

I have a little black furry dog, that sheds a mile a minute. He also tends to track debris in from outside. "Vacuu-Bot" has no problems getting it all. Customer service was great when a battery alarm threw in the first week. (It was just not plugged in all the way). My only complaint is I never received the "Free extra filter for registering".


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Had to return it

By Unhappy from California on 11/07/2013


Bottom Line:

No, I would not recommend this to a friend

I was so excited about my Neato & the first day it was great! After that, it had a fault every day - wheel jammed was the most common one. It never did a full cleaning cycle again! I returned it & got a Roomba!


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Excellent floor cleaner

By sher62 from Jackson Township, OH on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

I asked for a robot floor cleaner last year for Christmas. My husband who is an engineer, did some research and discovered that Neato is the best for animal hair clean up. I am still amazed on how much it picks up! I can't believe my floors were that dirty. It even goes under the beds. The strip to divert the cleaner from unwanted areas works. We use that to keep it away from the wires by the desk. I love the time setting, it cleans when I am not home. Be sure to pick up anything on the floor, if you don't it will.


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Interesting Gadget

By dhipp from Cabot, AR on 11/07/2013

When I first saw one, my Son had purchased it for his room. The wife and I liked it and soon bought one for ourselves. It worked great for awhile, but due to clutter, arrangement of rooms, and not setting it on a set schedule, the gadget got to where it was going over the same areas several times and not moving to other areas that it once covered. We left it charging too long so I guess the battery ran down and now I can't get it to turn on. Tried ordering a battery but none in stock. Did get the cord to upgrade through the computer, but don't have a charge on it to do so. Neat gadget, but not for oldfogieslike myself evidently. Would like to get it back working, so I could try setting it on a schedule. I also moved it from downstairs to upstairs on occasion, so that may have confused it. Would Irecommendit? Not to an older couple or anyone that has a lot of clutter and small adjoining rooms. I gave it an overall rating of good since it did work, just not at my house.


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No cat hair here

By lucylyn from Sacramento area, Calif. on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

With 2 white, long-haired cats, I needed help. Since no housekeeper is in the wings, I was on my own. It does a great job on the carpet. Now if I could only get my cats to ride around the room on my Neato................


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Helpful, but not enough

By None from Undisclosed on 11/07/2013


Bottom Line:

No, I would not recommend this to a friend

Small filter, have to clean at every recharge. Not good, if you have a heavy shedding dog or multiple shedding dogs. Still need to use regular vac along with neato when shedding periods are heaviest.


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Neato

By QPrr from Undisclosed on 11/07/2013

Great product. The only choice in robot vaccums and I tried roombas as well. Buy both like I did and you will end up returning the roomba (670 i think). I have 3 dogs.


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The maid

By Ollie from Mo on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

Thank you for my new maid! Sure wish she did windows, laundry, dishes, etc. on a more serious note, wish the batteries lasted longer!


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Great device!

By snappa from Rhode Island on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

Does all that was expected/advertised and more. Very happy with product.


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Easy to set up; Easy to use; Easy to clean up

By turnerc from NC on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

Just over a year with our Neato XV-21 and the only thing to replace has been the filter. Use it twice weekly and it does its work more thoroughly than I would using a standard vac.


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awesome

By bubl from Undisclosed on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

The Neato is awesome! It maintains clean floors with no effort on my part. Empty the dirt bin a few times a week and the floors stay magically clear of nasties. Its not a deep cleaning vacuum but for daily maintenance cleaning its perfect. It has never gotten lost and rarely gets stuck- after the first couple times it ran everything that might have gotten caught in it was picked up (strings, cat toys, magazines...). I think it works better on hard floors, but that's not to say it doesn't keep the carpet clean. I hate cleaning and now I do less of it!:)


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I AM HAPPY CUSTOMER!!!

By Sally from AZ on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

Should have bought this a long time ago. Save me time vaccuming my carpet, wood and floor. I surely recommended this product.


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A Lot of Fun and also practical

By mtcom from Hamilton, MT on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

We were very skeptical at first but have now come to really like our Neato. We have even given it a name.


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I LOVE my Neato!

By Krihow from Richmond, VA on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

I have had my Neato XV-21 for not quite a year and I LOVE it! I have carpet upstairs and hard wood downstairs in my house and I am amazed at how much dust and pet hair (I have a long haired dog) it picks up each day on either surface. Just to think, when I used to only vacuum my house once a week we were breathing in all of this! Customer service is awesome too! I had a problem with my first robot and called the company. They immediately sent me a replacement robot and said I just needed to return the broken one within 30 days. I was shocked and a little skeptical that they would actually do that, no charge, but they did! I HIGHLY recommend this product!


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Disappointment

By golfgolfo from Freeport, Bahamas on 11/07/2013


Bottom Line:

No, I would not recommend this to a friend

We purchased 2 of these, both developed serious usability problems after a software upgrade, stopping in the middle of a room with "clear my path" messages being the most common. Both failed terminally in less than a year., drive wheels and vacuum failing respectively. As we live in the Bahamas returning them was not a viable option.


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hard worker

By Pedro from Buffalo, NY on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

we love the neato and amazed that it goes out everyday and finds dirt and dust we would'nt think is there


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Doesn't work with new battery

By Katie1002 from South Carolina on 11/07/2013


Bottom Line:

No, I would not recommend this to a friend

My Neato still does not work after I purchased and installed a new battery. I kept getting a message that the right wheel was stuck. It wasn't. I frankly have been too busy to even call about this but happened upon your email asking for a review. I actually purchased another Roomba at Costco because I cannot vacuum due to a back injury and must rely on other options. My Neato is currently sitting on a bed upstairs gathering dust.


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great

By jerry from Toronto, ON, Canada on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

have not pick up a vacuum cleaner since i got the neat my only complaint is that it is loud


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With a little from my friend Nato

By 3rsports from California on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

neato would do better if it remembered the house map and then adjusted as needed. Reason it does not know how many rooms there in the house and skips a room now and then. The air filter cost way too much. I use an air compressor to clean the air filter before every use. If i do not do this Neato would not do a very good clean. Anyone without an air compressor is going to be spending lots of bucks on new air filters as they will plug up with fine dust in just a few runs


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Does a much better job than my Riccar vacuum

By Sue2013 from CA on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

I have bursitis in my shoulder which makes it painful to vacuum with a conventional cleaner. Neato picks up much more dirt than my $600 Riccar vacuum! Only wish it did a better job of picking up cat litter.


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Neato XV-21

By chirpy from iowa on 11/07/2013

I am a recently divorced guy with 5 small dogs and this vacuum is the greatest thing. I dont have to worry about little fur balls rolling around the house anymore and it surprises me all the time how much material it picks up. I let it run every other day until it comes back with very little in the catch bin and then give it a few days break until I start it again. Very neat little gadget, would recommend it to anyone.


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Great vacuum!!

By Kyle06x from Thunder Bay, ON, Canada on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

Happy I bought this vacuum. Definitely reduces housework!!


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When it works, it's GREAT! But.......

By Julie from Undisclosed on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

We have two Golden Retrievers and bought this Neato XV-21 to help keep up with the daily shedding. It does a wonderful job of actually collecting the dog hair and dirt and amazes us with how much it picks up on a daily basis. However.....the roller brush bar is easily "stuck" full of dog hair causing it to fail to clean. It then just stops where ever it is, and displays "My brush is stuck. Please free it of debris". Sometimes it does this even when it is NOT really full of debris at all. It's like it sometimes just loses it's mind. Generally speaking, we have to open the under side of the roller brush casing and clean the bar out about every other day. So.....yes it helps. But we have to help it help us. Overall, I think it's worth having but it certainly can't be depended upon for regular vacuuming.


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Excellent

By Filvyulya from Russia, Saint Petersburg on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

I have never regretted that bought this robot. This is a great product. Thank you for it.


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saves a lot of time

By drossmill06 from Las Vegas, NV on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

I love my neato i have two dogs that shed a substantial amount the neato runs every night so i wake up to a freshly vaccumed house


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Neato XV-21 Review

By Bubba from California on 11/07/2013

This mobile vacuum does a good job of cleaning carpet and hard surface floors. The only downfall is it has a tuff time negotiating some obstacles as it gets hung up and has to be freed. Also, it sometimes gets lost and can't seem to get back on track to finish where it left off. It will keep bumping into an obstacle over and over which seems to me that it has lost its bearings


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XV21 has powerful suction and cleans tidy

By Harsha from Virginia on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

I really liked Neato's area mapping technology that allows the robot to map the rooms and clean in pattern and not random bumping into furniture like other competitors. It's well thought out device, runs, charges and cleans the house, only complain is the battery gave away after 6 mths, but neato customer service replaced it.


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fun, smart, and entertaining!

By kathleenmarie from Springfield, MO on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

I love my neato! vac... he is so awesome -- and has personality, too :) makes my life so much easier because i can have the vacuuming done when i don't have the time or the energy. thanks to you for making this available.


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Very efficient!

By lhart87 from Missouri on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

I own 2 long haired dogs. I was so tired of all the hair floating around so I thought I would try the Neato. I run it every other day on our main floor and I love it!! No more hair or anything for that matter. It is amazing what it picks up. I use it on other floors too, just pick him up, move him, he does his thing and then he goes back to where he begun. Outstanding!


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A real helper

By mikej from Undisclosed on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

Four months ago we purchased a place with white carpet through out. I could see it was going to be a problem taking the time to properly take care of it. Our Neato is scheduled to vacuum every evening after we go to bed. It does every room and even vacuums under our bed while we sleep. So far so good. We really like it!!


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Love It - Please create a wet mop version!

By Matt from Kennesaw, GA on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

No complaints. It does what it's supposed to do and is relatively quiet. I consider it my most primitive pet and have name it Robby.


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Awesome maid!

By Mikey from Michigan on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

We bought this with the thought that it might be helpful, but now, it's our little assistant (maid)! We have a house cleaner by the name of Suzie and we now call our Neato " little Suzie". She is awesome!


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Remarkable!!!

By Trix from Atlanta, GA on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

What a relief not to have to vacuum everyday. I just set the schedule and Neato does the work. Leaves more time to do what I want to do.


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It has great operating features

By harie from rockford,il on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

leave your vacumm to curiasity (neato). and its done ;;


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Good in tight spots

By Krs_ from California on 11/07/2013


Bottom Line:

Yes, I would recommend this to a friend

I can't get down to clean under the beds. This is the main reason for buying. Works great in those hard to reach places.


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review

By pacman from cico ca on 11/07/2013


Bottom Line:

No, I would not recommend this to a friend

I love the neato but it gets confused quite a bit.. It also is not great on shag rugs. I am constantly having to move it pick it up etc . I can never leave it on when I am not home for fear that it will get into a area and get stuck. It also is very loud so we cannot have it on when watching tv.


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No reliable

By Arizona from Phoenix, AZ on 11/07/2013<