Return Policy
Orders
returned without an RA# will be refused. PLEASE
DO NOT SHIP ANY RETURNS TO OUR MANHATTAN BEACH ADDRESS - IT WILL BE REFUSED! When you receive your RA# from us, it will include the proper address to
send the return. Note that inbound and outbound shipping
charges are not refundable or reimbursable under any circumstance.Also
note that we cannot take back any return without the original manufacturer's
box and packing materials. Be sure to keep all of this until you are absolutely
sure you won't be returning it!
Excluded Items - The following items cannot be returned to Beach Audio for
any reason: All televisions/displays 20" and over (including LCD and plasma), massage chairs, television stands, all
home and office video projectors, toner cartridges, electric scooters, video games, computer games, computer software, CD duplicators, air
conditioners, refrigerators, ventilation, ceiling fans and any activated satellite unit (XM, Sirius, DirecTv, etc). The manufacturers of these items require that all returns go through them via included warranties.
Defective Items - Defective items
other then those mentioned in "Excluded Items" above may be returned
within 30 days of delivery. Due to the complexity of internet transactions, we
do not offer exchanges, however we will gladly credit the outgoing ground
shipping costs of a replacement order. Please send an email to  with the order number if a replacement order is made for a freight credit.
Note: if the replacement is purchased using express shipping, only the Ground
freight delivery cost will be refunded.
Non-Defective Items - ALL non-defective items other then those mentioned in "Excluded Items" above may be returned for 30 days
after delivery date. These returns will be charged a 10% restocking
fee. Opened items must be in re-sellable condition and have ALL original
packaging, accessories, manuals and warranty cards included. A larger
restocking fee (20-50%) will be applied if the item is returned in a condition
that prevents us from re-selling it.
Damaged Items - In the rare event that an item arrives damaged, please
refuse shipment if the damage is external or notify us within 24 hours if the
damage is concealed. WE CANNOT ACCEPT DAMAGE CLAIMS AFTER 24 HOURS from date of signature. Beach Audio, at it's sole discretion, will either ship a replacement or
issue a full refund when, and if, the claim is settled with the carrier. Items shipped to freight forwarders must be inspected for damage prior to forwarding shipment. No damage claims will be accepted once an item has been signed for or left in possession of freight forwarder.
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