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Online Return Authorization Form
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After reviewing our Return Policy, please enter your order number and email/zip to lookup your order information. This form works with all BeachAudio.com orders as well as Beach Audio orders from Amazon, Rakuten, BestBuy, NewEgg and Ebay.

Amazon / Rakuten / BestBuy / NewEgg / Ebay Orders

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Beach Audio Orders

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Enter your email above and click here to have a list of your most recent order numbers emailed to you.

 
 Return Policy

Orders returned without an RA# will be refused.  PLEASE DO NOT SHIP ANY RETURNS TO OUR MANHATTAN BEACH ADDRESS - IT WILL BE REFUSED!  When you receive your RA# from us, it will include the proper address to send the return.  Note that inbound and outbound shipping charges are not refundable or reimbursable under any circumstance. Also note that we cannot take back any return without the original manufacturer's box and packing materials. Be sure to keep all of this until you are absolutely sure you won't be returning it!

Excluded Items - The following items cannot be returned to Beach Audio for any reason: All televisions/displays 40" and over (including LCD and plasma), massage chairs, television stands, all home and office video projectors, toner cartridges, electric scooters, opened DVDs, opened video games, computer games, computer software, computers and notebooks, CD duplicators, air conditioners, refrigerators, ranges, ventilation, ceiling fans and any activated satellite unit (XM, Sirius, DirecTv, etc). The manufacturers of these items require that all returns go through them via included warranties.

Defective Items - Defective items other then those mentioned in "Excluded Items" above may be returned within 30 days of delivery. Due to the complexity of internet transactions, we do not offer exchanges, however we will gladly credit the outgoing ground shipping costs of a replacement order.  Please send an email to with the order number if a replacement order is made for a freight credit.  Note: if the replacement is purchased using express shipping, only the Ground freight delivery cost will be refunded.

Non-Defective Items - ALL non-defective items other then those mentioned in "Excluded Items" above may be returned for 30 days after delivery date.   These returns will be charged a 15% restocking fee. Opened items must be in re-sellable condition and have ALL original packaging, accessories, manuals and warranty cards included.  A larger restocking fee (20-50%) will be applied if the item is returned in a condition that prevents us from re-selling it.

Damaged Items - In the rare event that an item arrives damaged, please refuse shipment if the damage is external or notify us within 24 hours if the damage is concealed. WE CANNOT ACCEPT DAMAGE CLAIMS AFTER 24 HOURS from date of signature. Beach Audio, at it's sole discretion, will either ship a replacement or issue a full refund when, and if, the claim is settled with the carrier.  Items shipped to freight forwarders must be inspected for damage prior to forwarding shipment. No damage claims will be accepted once an item has been signed for or left in possession of freight forwarder.

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