Returns Information

 

For fastest service, if you have an account on our web site, please log in to your account to find your order and start a return.  Otherwise, please Contact Us with your order number and the following details about the product(s) you would like to return:

  • Order Number
  • Manufacturer Part Number to return
  • Quantity to return if more than 1
  • Whether or not the product is open
  • Whether or not the product is defective

We will respond quickly with instructions for how to return items from your order.

Returns Policy

Orders returned without an RA# will be refused.  PLEASE DO NOT SHIP ANY RETURNS TO OUR MANHATTAN BEACH ADDRESS - IT WILL BE REFUSED!  When you receive your RA# from us, it will include the proper address to send the return. Note that we cannot take back any return without the original manufacturer's box and packing materials. Be sure to keep all of this until you are absolutely sure you won't be returning it!

Excluded Items - Any oversized item that cannot be shipped by common carrier (UPS, Fedex or the United States Postal Service).  Specifically, items that are not considered small parcels and must ship via a LTL or Freight carrier.

Defective Items - Defective items other then those mentioned in "Excluded Items" above may be returned within 30 days of delivery. Due to the complexity of internet transactions, we do not offer exchanges.  Simply place a new order at any time if you would like a replacement and you will receive a refund for your returned item when it is received back to us.

Non-Defective Items - ALL non-defective items other then those mentioned in "Excluded Items" above may be returned for 30 days after delivery date.   These returns will be charged a 15% restocking fee. Opened items must be in re-sellable condition and have ALL original packaging, accessories, manuals and warranty cards included.  A larger restocking fee (20-50%) will be applied if the item is returned in a condition that prevents us from re-selling it.

Damaged Items - In the rare event that an item arrives damaged, please refuse shipment if the damage is external or notify us within 24 hours if the damage is concealed. WE CANNOT ACCEPT DAMAGE CLAIMS AFTER 24 HOURS from date of signature. Beach Audio, at it's sole discretion, will either ship a replacement or issue a full refund when, and if, the claim is settled with the carrier.  Items shipped to freight forwarders must be inspected for damage prior to forwarding shipment. No damage claims will be accepted once an item has been signed for or left in possession of freight forwarder.