FAQ

 

 

1. What makes Beach Audio better than other online retailers?

Our focus is to make purchasing online a pleasant experience. We have gone out of our way to provide detailed product specs, fast shipping from multiple nationwide warehouses, and very competitive pricing. In addition, while many online retailers have abandoned phone support, our friendly US based call center is here for any questions you may have. You may be surprised by just how quickly we pick up the phone!

2. How long have you been in business?

Beach Audio was founded in August 2002. We have also been a top seller on Amazon.com since our inception as well as a large seller on Walmart and Ebay.

3. Where are you located?

Our sales office is located in Redondo Beach, CA about 3 miles south of LAX international airport. However, our warehouses are located throughout the country so that we can get orders delivered fast no matter where you are located!

4. Why should I trust you?

We have a proven track record of excellent customer service and support. But don't take our word for it! Check our ratings provided by our customers on Amazon.com, Ebay, and Newegg!

5. Do you have a store?

No, all orders are placed online or over the phone. We ship from several warehouses located throughout the country. We believe our online only business model keeps us focused on providing you the best internet shopping experience possible.

6. Can I pick something up from your warehouse?

We do not have products available for pick up, but please feel free to contact us for an estimated shipping time to your location.

7. By Phone

310-421-0280

8. By Email

9. By Snail Mail

1601 N Sepulveda Blvd #712
Manhattan Beach, Ca 90266

10. By Fax

310-601-1854

11. Are you going to try to sell me something if I call in?

No! Our non-commissioned customer service representatives are here to help you with any questions you might have. Should we not know the answer to very specific product questions, we can most likely refer you to a manufacturer representative who can answer your question.

12. What is your privacy policy?

We encourage you to review our privacy policy here.

13. Is my personal and credit card information secure?

Beach Audio uses the latest in SSL encryption technology to make sure your order is secure. We do not store your credit card information on our own servers and our employees do not have access to them.

14. How do I find out my order status?

We will email you once your order ships or if there is any delay.  If you have any other questions about the status of your order, please contact us.

15. How do I track my order?

Once your order ships, we will email you a tracking number. Depending on the shipment, you can visit the UPS or FedEx website to track your order.

16. How do I cancel an order?

If you decide to cancel your order, please contact us. We try to ship out most orders almost as quickly as we receive them, giving us a very small window to cancel orders. In many cases, our warehouse is packaging and shipping your order within minutes of receiving it. However, once an item ships, you can still refuse the shipment for a refund, minus any freight charges.

17. How long will my order be held on back order if the item is not in stock?

We will only back order items for up to 30 days and then the order will be cancelled. 

18. Do you ship to Alaska, Hawaii, and Puerto Rico?

We do not ship to Alaska, Hawaii or Puerto Rico

19. How long will it take to receive my order using ground shipping?

With fulfillment warehouses all over the country, our average delivery time is 2-3 business days once your order is shipped.  In some cases, your product will need to be shipped across the country which will take 4-5 shipping business days.  Most orders placed before 11AM PST ship the same business day, with orders after 11AM PST usually shipping the next business day.  In some cases, orders will require an extra 1-2 days to process before shipment.  We recommend calling us before you place your order for the most precise estimate.

 20. Do you ship to PO Boxes and/or APO's?

Because most of our orders ship via Fedex, we do not ship to PO Boxes or APO/FPO addresses.

21. How much do you charge for shipping?

We offer free ground shipping on orders that can ship via common carrier and are not considered "oversized" by the carrier.  If an order can't ship via common carrier or is considered "oversized", the shipping charge will be clearly displayed on the product page and/or checkout.


22. When will my credit card be charged?

When you initially place your order with Beach Audio, we will authorize your credit card for the amount of the purchase. Your card will not be charged until the order is shipped. 

23. Do you price match?

No. Many competitors use shady practices such as selling foreign products, drastically marking up shipping, or using bait and switch techniques. Because we are an honest dealer, we cannot match prices when our competitors are using such deceptive techniques. Our prices may not always be the lowest, but we try to balance that with quick shipping and excellent customer service.

24. Do you sell used or refurbished items?

All of our items are brand new, factory sealed and come with the manufacturers warranty.

25. What payment methods do you accept?

We accept Visa, MasterCard, American Express and Discover, Paypal and Apple Pay. We do not accept purchase orders. PayPal allows users to pay using debit cards, bank accounts, credit cards or stored balances that are accessed through their individual PayPal accounts.

26. What is PayPal Checkout?

PayPal allows users to pay using debit cards, bank accounts, credit cards or stored balances that are accessed through their individual PayPal accounts. Existing PayPal users can quickly checkout without having to type in billing and shipping information. PayPal gives Beach Audio customers more convenience, ease, and flexibility!

27. What is a PayPal confirmed address?

  • When a buyer's credit card billing and shipping addresses are the same.
  • In some cases, PayPal has examined the buyer's PayPal account history.

    Read the full description on PayPal's site here

28. How can I confirm a PayPal shipping address?

  • Add a credit card to your PayPal account. PayPal will confirm the credit card billing address (the address where you receive your credit card statement).
  • Apply for PayPal Buyer Credit. If you're approved, the address on your application will be a confirmed address.
    Read the full description on PayPal's site here

29. What is your return policy?

Please read our official return policy.

30. How long does it take to get a refund?

Once the item is returned to our warehouse, a refund will be processed. The refund could take 7 to 10 business days to be processed and returned to your credit card.